Field engineer Work, Jobs in Edinburgh (with Salaries)

Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Field Service Engineer II (LSG) Scotland
Thermo Fisher Scientific —Edinburgh
- Full-time
- Schematics
- Customer service
- English
BMS Field Service Engineer
Schneider Electric —Edinburgh
- Full-time
- English
- Annual leave
Network Operations Engineer
HBNL —Edinburgh
- Full-time
- Continuous improvement
Field Service Engineer
Sulzer —Falkirk
- Overtime
- Annual leave
- Employee assistance programme
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco —Edinburgh
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
4d
Service Engineer (Field-Based) Automatic Wastewater Samplers
ClipperTech Ltd —Dunfermline
- £30,000 - £34,000 a year
- Full-time
- Schematics
- Maintenance
- Hotel
- Annual leave
- Gym membership
Quick apply
3d
BMS Commissioning Engineer
SSE —Edinburgh
- Communication skills
- Employee discount
- Gym membership
1d
Principal Systems Engineer
Leonardo UK Ltd —Edinburgh
- £53,500 - £68,000 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Edinburgh
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
4d
Field Service Engineer
AMP Clean Energy —Central Belt
- From £36,000 a year
- Full-time
- Customer service
- Engineering
- IT
- Health & wellbeing programme
- Life insurance
Quick apply
Lead Test Systems Engineer
Leonardo UK Ltd —Edinburgh
- £59,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Field Service Engineer (Prepared Foods)
JBT Marel —Livingston
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Staff Power Systems Engineer
Analog Devices —Edinburgh
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Geotechnical Engineer
Evan Craig —Edinburgh
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
Lead Systems Engineer
Honeywell Aerospace —Edinburgh
- Full-time
- Software troubleshooting
- Engineering
- Master's degree
Trainee Telemetry Engineer
Flogas Britain —Grangemouth
- £30,185 a year
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Engineer - Flood and Water Management
Stantec —Edinburgh
- Engineering
- Master's degree
- Bachelor's degree
Technical Support Engineer, Graduate
Viavi Solutions —Edinburgh
- Full-time
- Computer Science
- Engineering
- English
4d
Service Engineer - Fife Area
Agilico Workplace Technologies —Fife
- Full-time
- Driving
- Communication skills
Quick apply

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Support Engineer

Covetrus -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

PMP
Customer service
CCNA
Technical support
SQL
AWS
Analysis skills
IT support
Computer networking
Application support
Communication skills

Full job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Do you enjoy solving technical challenges and helping customers succeed?

Are you passionate about learning new technologies and delivering exceptional customer experiences?

We are looking for a motivated Support Engineer to join our Technology Solutions Technical Support team in Edinburgh.

In this role, you will provide technical support for veterinary Practice Management Systems.

You will play a key role in diagnosing and resolving technical issues for customers while building strong expertise across applications, databases, hardware, and networking environments.

Working closely with internal teams and customers, you will ensure timely and accurate resolutions while helping improve our products and services.

This role is primarily based in our Edinburgh office with a flexible hybrid working model.

More about the role

Provide customer support for our practice management systems and associated infrastructure via live chat, inbound and outbound customer calls and email whilst logging full case details in our CRM.
Identify and resolve customer complaints in a timely manner, escalating appropriately if assistance is required.
Identify recurring technical issues and ensure they are resolved correctly to reduce future repeat incidents.
Diagnose and resolve issues relating to applications, hardware, and networking environments.
To create and/or refer to appropriate KB articles when resolving cases. Meet individual and team-based objectives.
Ensure incidents are resolved in line with internal Service Level Agreements (SLAs).
Follow established Incident Management and Change Management processes.
Participate in the out of hours support rota to meet business needs. Flexibility to meet shift requirements from 8am to 5:30pm.

Technical Expertise

Develop strong technical knowledge across Practice Management Systems, cloud platforms, client hardware, networking environments, SQL databases, and integrations. Build subject matter expertise in supported systems and technologies

Collaboration

Work closely with Technical Leads, Support Team Leads, Product teams, and Developers. Provide technical feedback and insights from customer issues to improve products. Support customer education and best-practice guidance.

Continuous Learning

Proactively learn new software features and technologies Participate in internal training and knowledge sharing Contribute to the improvement of documentation and support processes

About you

Previous experience in Technical Support or IT Support role OR HNC, HND, Degree or CompTIA, CCNA, AWS or PMP in a Technology-related field.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to take ownership of issues and drive them to resolution.
Strong attention to detail and documentation skills.
Ability to work both independently and collaboratively within a team.

Desirable

Experience supporting business applications or practice management systems
Basic knowledge of SQL databases
Familiarity with Windows operating environments
Understanding of networking fundamentals
Experience supporting cloud-hosted software platforms

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply Now

Refine Your Search

field engineer jobs in edinburgh

Support Engineer

Field Service Engineer II (LSG) Scotland

BMS Field Service Engineer

Network Operations Engineer

Field Service Engineer

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Service Engineer (Field-Based) Automatic Wastewater Samplers

BMS Commissioning Engineer

Principal Systems Engineer

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Field Service Engineer

Lead Test Systems Engineer

Field Service Engineer (Prepared Foods)

Staff Power Systems Engineer

Geotechnical Engineer

Lead Systems Engineer

Trainee Telemetry Engineer

Engineer - Flood and Water Management

Technical Support Engineer, Graduate

Service Engineer - Fife Area

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