Customer experience analyst Work, Jobs in Gloucester, Gls (with Salaries)

SQL Analyst
Ecotricity —Stroud
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- Mentoring
- Free parking
- Employee discount
Quick apply
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Customer Interactions Analyst
Worcester Bosch —Worcester
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Compliance Analyst (Client Outcomes)
Attivo Group —Cheltenham
- £32,500 a year
- Full-time
- Hybrid work
- Customer service
- Maths
- Continuous improvement
Quick apply
7d
Junior Project Manager
Roke —Gloucester
- Full-time
- Project management
- No degree
- Organisational skills
18h
Business Analyst (Fixed Term Contract)
Allpay —Hereford
- £40,000 - £50,000 a year
- Azure
- Computer Science
- Analysis skills
Business Analyst - Team Leader
Northrop Grumman —Cheltenham
- £77,000 - £110,000 a year
- Bachelor's degree
- Travel
- Mentoring
5d
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Second Line Support Analyst
HCR —Worcester
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Gym membership
Junior Project Manager
Roke Manor Research Limited —Gloucester
- No degree
- Organisational skills
- Time management
21h
Supply Chain Planning Analyst
Northrop Grumman —Cheltenham
- Travel
- Contracts
- IT
11d
Lead Business Analyst
Northrop Grumman —Cheltenham
- Analysis skills
- Travel
- Agile
5d
Quality Assurance Analyst
Sanctuary Group —Worcester
- £38,535 - £40,563 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
SOC Analyst
NCC Group —Cheltenham
- Full-time
- Hybrid work
- Windows
- Computer networking
- IT
- Annual leave
Quick apply
Systems Analyst
Weybourne —Malmesbury
- Full-time
- Microsoft Excel
- ERP systems
- SQL
- Free parking
- Annual leave
Quick apply
5d
Digital Technology Data & Analytics Leader
GE Aerospace —Gloucester
- Full-time
- SQL
- Leadership
Power Platform Developer
Sanctuary Group —Worcester
- £38,729 - £48,999 a year
- Full-time
- SharePoint
- APIs
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Project Manager
Roke —Gloucester
- Full-time
- Project management
- No degree
- Organisational skills
18h
Transformation Lead B2B
Ecotricity —Stroud
- £35,000 - £40,000 a year
- Hybrid work
- PMP
- Analysis skills
- Project management
- Employee discount
7d

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customer experience analyst jobs near gloucester, gls

SQL Analyst

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£30,000 - £32,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Company events
Employee discount
Paid volunteer time
Bereavement leave
On-site parking

Qualifications

Big data
Spark
SQL
Presentation skills
Mentoring
Data pipeline
Communication skills

Full job description

About The Role

This role sits within our Finance Department, which handles activity relating to the collection of unpaid energy bills (domestic & business) and other companies within the Ecotricity Group. Reporting to the Head of Debt Information and Risk, this technical role will require you to design, scope, develop and deliver data solutions to meet the requests of stakeholders, while seeking opportunities to improve data insight.

About you…

You will be an experienced data analyst with a proven track record in BI, data manipulation and problem solving. You’ll have experience in building relationships and mentoring junior members of a team. The role will require you to be a strong communicator, both written and verbally, with the ability to convey key information in a variety of digestible formats, providing delivery timescales and using strong stakeholder management skills to communicate these.

Knowledge of the Energy industry would be beneficial but not essential.

Key Behaviours/Competencies

You will have a questioning mind, not accepting of answers at face value, you will seek to obtain corroborating evidence for information received.
Making complex decisions – You will demonstrate abilities to manage high quantities of data, to make good and timely decisions.
Building collaborative relationships
You will hold yourself and others accountable to consistently achieve results.
Identify trends to define and improve business strategies.
Review reporting methods and processes, maximising the opportunity to automate wherever possible.
Act as a key point of contact for both regulatory and operational reporting.

What will you bring…

Proficiency in Databricks
Advanced data pipeline design and development
Data quality and governance
Data integration processes
Data visualisation tools development
Data warehouse and data mart design and development
ETL (Extract, Transform, Load) processes.
Knowledge of Big Data technologies (Spark)
Data modelling and architecture
Advanced analytics and high proficiency in SQL query writing.
Strong problem-solving skills
Excellent communication and presentation skills
Stakeholder management and facilitation of decisions of all sizes
Strong presentation skills for engaging senior stakeholders.
Ability to effectively manage high pressure situations.

About You

Essential:

Writing complex SQL queries for data retrieval and manipulation across multiple tables / data sources.
Selected candidates will undergo a practical SQL test to assess proficiency.
A resilient ‘can do’ attitude. Demonstrating persistence to work through complex problems independently.
The role is Hybrid and requires the successful candidate to work in the Stroud (UK) office 3 days per week with the remaining days working from home.
A keen eye for detail and accuracy in delivery to requirements.
Databricks expertise

Advantageous:

Utilities sector experience

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £30,000.00-£32,000.00 per year

Benefits:

Bereavement leave
Canteen
Casual dress
Company events
Cycle to work scheme
Discounted or free food
Free parking
On-site parking

Application question(s):

Ecotricity offers Hybrid working, can you reliably commute to Stroud Gloucestershire?
Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

customer experience analyst jobs in gloucester, gls

SQL Analyst

Service Desk Analyst

Customer Interactions Analyst

Service Desk Analyst

Compliance Analyst (Client Outcomes)

Junior Project Manager

Business Analyst (Fixed Term Contract)

Business Analyst - Team Leader

First Line Support Analyst

Second Line Support Analyst

Junior Project Manager

Supply Chain Planning Analyst

Lead Business Analyst

Quality Assurance Analyst

SOC Analyst

Systems Analyst

Digital Technology Data & Analytics Leader

Power Platform Developer

Project Manager

Transformation Lead B2B

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