Support escalation engineer Work, Jobs in Bristol, Bst (with Salaries)

First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- Windows
- Computer skills
- Communication skills
Quick apply
IT Support & Infrastructure Engineer
PlayStation Global —Bristol
- Weekend availability
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
Quick apply
Microsoft Support Engineer
Pax8 Global —Bristol
- Up to £40,000 a year
- Full-time
- Hybrid work
- SharePoint
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Application Support Engineer (3rd Level)- Bristol
FDM Group —Bristol
- Hybrid work
- DevOps
- Continuous improvement
- Mentoring
- Annual leave
Network and Infrastructure Engineer (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
Senior Infrastructure Engineer
Kascade (Computer World) —Bristol
- £40,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Computer networking
- SharePoint
- In-person
Senior Endpoint & Modern Workplace Engineer
Protection Group International —Bristol
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
Quick apply
Vacancy 2: Support Technician
EvolvIT —Bristol
- Windows
- Computer networking
- SharePoint
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Bristol
- Full-time
- English
- Master's degree
- Bachelor's degree
Network and Infrastructure Engineer
Avon Protection —Melksham
- £55,000 - £70,000 a year
- Continuous improvement
- Mentoring
- Communication skills
Quick apply
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Critical Environment Field Service Engineer
Microsoft —Newport
- £46,400 - £80,400 a year
- Full-time
- Bachelor's degree
- Mentoring
Non Conformance Coordinator
Capgemini Sogeti —Bristol
- Hybrid work
- In-person
- Leadership
- Communication skills
Senior Product Support Engineer
Renishaw —Wotton-under-Edge
- Up to £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Engineering
- No degree
- Free parking
- Employee assistance programme
Non Conformance Coordinator
Capgemini —Bristol
- Hybrid work
- In-person
- Leadership
- Communication skills
Metrology Equipment Engineer
Vishay —Newport
- Continuous improvement
- No degree
- Communication skills
Senior Product Quality Engineer
Semtech —Bristol
- Full-time
- Engineering
- English
- Bachelor's degree

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support escalation engineer jobs near bristol, bst

First Line Support and Sales

KERRIDGE COMMERCIAL SYSTEMS CORP -
Bristol

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Ticket management
Windows
Computer skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

A fantastic opportunity to join a Bristol-based IT/Telematics specialist business as an IT First Line Support Technician.

The successful candidate must have a customer-facing approach and experience supporting end users. You will have the support of other technical team members, and you will be readily available to answer phone calls, emails and web portal requests.

You will ensure that the customers received the highest level of support and work closely with escalation engineers to help resolve more complex issues. We will equip you with everything you need to know to support IT users and you will develop further skills through both technical training and hands-on, real-world experience.

Key Responsibilities:

Investigate clients’ issues and provide solutions/workaround to the satisfaction of the customer.
Logging and allocating day to day tickets and escalating engineers.
Solving problems

The successful candidate will need to demonstrate:

Be familiar with a structured, fast-paced and professional working environment
Have excellent communication skills
Be methodical, well organised and display an appropriate level of confidentiality
Be reliable, resilient, flexible and demonstrate an ability to work well in a busy environment
Someone who like challenges and self-motivated
Experience in technical support or related experience.

Skills, Knowledge and Experience:

Minimum of 12 months experience in an IT support role
Knowledge of Windows operating systems
Full driving licence
This role would suit an experienced IT Support Technician looking for a new challenge

Job Types: Full-time, Fixed term contract

Benefits:

Casual dress
On-site parking

Schedule:

8-hour shift

Experience:

Desktop Support: 1 year (required)

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

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Refine Your Search

support escalation engineer jobs in bristol, bst

First Line Support and Sales

IT Support & Infrastructure Engineer

Microsoft Support Engineer

Service Desk Team Leader

Application Support Engineer (3rd Level)- Bristol

Network and Infrastructure Engineer (Security Focused)

2nd Line IT Support Engineer

Senior Infrastructure Engineer

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

Senior Endpoint & Modern Workplace Engineer

Vacancy 2: Support Technician

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Network and Infrastructure Engineer

Product Technical Support Engineer - TMS

Critical Environment Field Service Engineer

Non Conformance Coordinator

Senior Product Support Engineer

Non Conformance Coordinator

Metrology Equipment Engineer

Senior Product Quality Engineer

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