Senior pricing Work, Jobs in Birmingham, Eng (with Salaries)

VP Customer Support
Syncron —Birmingham
- Hybrid work
- AI
- Leadership
- Communication skills
6d
Transfer Pricing Senior Manager - FS
KPMG —Birmingham
- Full-time
- Master's degree
- Business development
- Analysis skills
Transfer Pricing Senior Manager
KPMG —Birmingham
- Full-time
- Master's degree
- Business development
- Analysis skills
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Training & development
- Analytics
- Annual leave
- Employee discount
Quick apply
Senior Product Manager
LRQA group —Birmingham
- Team management
- Product management
- AI
Pricing Manager
Rubix —Birmingham
- Full-time
- Continuous improvement
- Team management
- Leadership
12d
Senior Sourcing Executive
AYBL —Redditch
- Full-time
- Analysis skills
- Business
- Communication skills
Quick apply
Senior Commercial Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Presentation skills
- Contracts
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Senior Mid Market Account Executive
Elastic —Birmingham
- Full-time
- Remote
- AI
Senior Decision Scientist
Lovey —Birmingham
- £70,000 - £80,000 a year
- Full-time
- SQL
- Machine learning
- Analytics
Quick apply
Pricing Manager
OSB Group —Wolverhampton
- Up to £52,000 a year
- Full-time
- Hybrid work
- Annual leave
Manager - Transfer Pricing (Region)
KPMG —Birmingham
- Part-time
- Management
- Master's degree
- Business development
Director / Senior Director, Sale and Purchase Agreement (SPA), Transaction Advisory Group
Alvarez & Marsal —Birmingham
- Spanish
- English
- Business development
Senior Sales Assistant/Supervisor/manager
Pro Fit Floors —Oldbury
- £28,000 - £36,000 a year
- Full-time
- Sales
- Computer literacy
- Merchandising
- Employee discount
Quick apply
6d
Personal Lines Pricing Specialist
NFU Mutual —Stratford-upon-Avon
- Up to £85,000 a year
- Full-time
- Mentoring
- Annual leave
- Work from home
5d
Head of Pricing
Open GI —Worcester
- Full-time
- Hybrid work
- Presentation skills
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Director / Senior Director, Sale and Purchase Agreement (SPA), Transaction Advisory Group
Alvarez and Marsal —Birmingham
- Full-time
- Spanish
- English
- Business development
Senior Commercial Finance Analyst - Grenade
Mondelēz International —Birmingham
- Full-time
- Analysis skills
- Communication skills
5d
National Accounts Manager
Crown Paints —Birmingham
- Full-time
Quick apply
14d
AECOM Advisory - Senior Director (Defence)
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Sales
- Business development

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VP Customer Support

Syncron -
Birmingham

Apply Now

Job details

6 days ago

Qualifications

Stakeholder liaison
IT service management
Customer support
SaaS
AI
Leadership
Communication skills

Full job description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

Supply Chain optimization,
Pricing strategy,
Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role

As Vice President of Customer Support, you will define and execute Syncron's global customer support strategy, ensuring exceptional service delivery across our international customer base. You'll lead geographically distributed support teams, drive operational excellence, improve customer satisfaction, and work cross-functionally to continuously enhance the customer experience.

This is a highly visible leadership role requiring strong commercial awareness, operational expertise, and the ability to build high-performing teams within a fast-paced SaaS environment.

What would you do?

Define and execute the global Customer Support strategy aligned with Syncron's overall customer success objectives.
Lead, coach, and develop regional Customer Support leaders and global technical support teams.
Drive improvements across customer satisfaction (CSAT), Net Promoter Score (NPS), support SLAs, response times, resolution times, and customer retention.
Establish scalable support processes, governance, and operational metrics to support continued company growth.
Partner closely with Product Management, Engineering, Professional Services, Customer Success, and Sales to resolve customer issues and improve the overall customer experience.
Act as the executive escalation point for strategic customer situations, ensuring timely resolution and strong executive communication.

Who you are? / What we expect:

Significant leadership experience managing global Customer Support organisations within a SaaS or enterprise software business.
Proven success leading large, distributed technical support teams across multiple regions and time zones.
Strong understanding of enterprise SaaS applications, cloud technologies, APIs, integrations, and enterprise software support models.
Demonstrated experience improving customer satisfaction, support operations, and service delivery performance.
Experience working closely with Product and Engineering teams to influence product quality and customer outcomes.
Strong executive communication skills with the ability to engage senior customer stakeholders and internal leadership.

The icing on the cake:

Experience supporting enterprise customers within Manufacturing, Supply Chain, Service Lifecycle Management, ERP, Asset Management, or Industrial Software.
Knowledge of ITIL, customer support best practices, and enterprise support frameworks.
Experience implementing AI-driven support technologies, automation, knowledge management platforms, and digital customer engagement strategies.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

#LI-SYNCRON
#LI-Remote
#LI-Hybrid

Apply Now

Refine Your Search

senior pricing jobs in birmingham, eng

VP Customer Support

Transfer Pricing Senior Manager - FS

Transfer Pricing Senior Manager

Head of Pricing

Senior Product Manager

Pricing Manager

Senior Sourcing Executive

Senior Commercial Analyst

Senior Mid Market Account Executive

Senior Decision Scientist

Pricing Manager

Manager - Transfer Pricing (Region)

Director / Senior Director, Sale and Purchase Agreement (SPA), Transaction Advisory Group

Senior Sales Assistant/Supervisor/manager

Personal Lines Pricing Specialist

Head of Pricing

Director / Senior Director, Sale and Purchase Agreement (SPA), Transaction Advisory Group

Senior Commercial Finance Analyst - Grenade

National Accounts Manager

AECOM Advisory - Senior Director (Defence)

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