Complaints manager Work, Jobs in Milton Ernest, Bdf (with Salaries)

Senior Community Support Worker
Bedfordshire Supported Housing Ltd —Bedford
- £13.25 an hour
- Part-time
- Microsoft Word
- Medication administration
- English
Community Support Worker
Bedfordshire Supported Housing Ltd —Bedford
- £12.21 an hour
- Part-time
- Medication administration
- Travel
- Care plans
Operations Manager
ELMS Health Solutions Ltd —Cambourne
- £38,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
3d
Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
6d
Deputy Manager
Aspire Childrens Care —Milton Keynes
- From £40,000 a year
- Full-time
- Childcare
- Management
- Computer literacy
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Trainee European Import Operator
Simarco —Bedford
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Quality and Risk Manager
Circle Health Group —Bedford
- Up to £60,000 a year
- Part-time
- Hospital
- Writing skills
- Training & development
- Employee discount
- Life insurance
Registered Manager of 16-17 Supported Accommodation
YMCA MK —Milton Keynes
- £45,000 - £50,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
Quick apply
11d
Repairs Officer
Civic Recruitment Limited —Kettering
- £39.50 an hour
- Full-time
- Supervising experience
- Project management
- Continuous improvement
Quick apply
12d
Risk Officer
MaPS —Bedford
- £48,000 a year
- Hybrid work
- SharePoint
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
Clinical Deputy Manager
Hamberley Care Homes —Bedford
- Up to £65,000 a year
- Full-time
- Research
- Hotel
- Mentoring
- Free parking
- Annual leave
Strategic Relationship Manager
FCDO Services —Hanslope
- £58,209 - £66,877 a year
- Full-time
- Business development
- Presentation skills
- No degree
Quality Assurance Manager
Activinsights Ltd —Kimbolton
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Free parking
- Life insurance
Quick apply
12d
Store Manager
Aldi —St. Neots
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Partnership Manager
Citrus Group —Wellingborough
- £32,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
- Free parking
- Employee assistance programme
Quick apply
Operations Manager
Waste Water Management Services (WWMS LTD) —Kettering
- £40,000 - £42,000 a year
- Full-time
- Team management
- Leadership
Quick apply
4d
Marketing Manager
MaPS —Bedford
- £55,000 a year
- Hybrid work
- Marketing
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
Deputy Home Manager
Dial House Care Ltd —Bedford
- £48,000 - £50,000 a year
- Full-time
- Management
- Nursing home
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
Depot Manager Huntingdon
Kelling Group Limited. —Huntingdon
- From £43,200 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Life insurance
- Referral programme
Quick apply
5d
Programme Test Lead
MaPS —Bedford
- £85,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
4h

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Senior Community Support Worker

Bedfordshire Supported Housing Ltd -
Bedford

Apply Now

Job details

Part-time | Full-time | Zero hours contract
£13.25 an hour

Qualifications

Care record keeping
Microsoft Word
Accident and incident report completion
Report writing
Medication administration
Case note recording
English
Microsoft Office Suite
Supervising experience
Home care
Care support experience
Content creation
Team management
Meal preparation
Employee performance appraisals
Safeguarding procedures
Care plans
Incident log maintenance
Communication skills
Multi-agency care coordination

Full job description

Salary £ 13.25

Bedford

Vacancy listed 24/11/2025

Application deadline 31/12/2026

Details

JOB DESCRIPTION

Job Title: Senior Community Support Worker

Department: Domiciliary Care

Location: Francis House – Regular travel around the Bedford area
Work pattern: Full time/Part-time/Zero hours

Workplace Values

To operate in in line with the workplace values which are:

1. Innovative - embrace new ways of working through innovation and learning from experience

2. Caring - show willingness to care for the other person

3. Professionalism - take accountability and act in a professional manner

4. Courage - do the right thing by being open, honest and transparent

5. Compassion - care about acting with kindness

6. Competence - strive for self-improvement by acquiring the knowledge and skills to do my job

7. Equality- promote equality of opportunity to all

Main Duties and Responsibilities

Care and Support Delivery

1. To visit service users in their own home environment and take the lead in the delivery of all aspects of the care and support of the individual as detailed in the care plans

2. Monitor the service user’s condition, ensuring that any mental or physical health changes are communicated to the Registered Manager and documented on PASS software

3. Complete pre- admission assessments as designated by the Administration team

4. Draft and review care/support plans and risk assessments for allocated caseload, with the service user, where possible

5. Complete regular reports about service users such as daily progress notes and reports required for care reviews

6. To take a lead role in conveying regular 1:1 review meetings with the allocated service user

7. To work closely with external agencies that take part in the service users review process i.e. Bedford Borough Council and liaising with social workers and OTS on a daily basis about general care needs

8. Be responsible for planning and preparing balanced and nutritional meals for the service users allocated

9. Engage and support the service user with activities of daily living, such as personal care, personal hygiene, shopping, budgeting and household tasks

10. To ensure the safety and wellbeing of service users at all times by raising safeguarding alerts, supporting the service users in raising complaints and concerns via the appropriate channels and ensuring appropriate recording documents are sent to the Registered Manager

11. To take responsibility in completing incident and accident documentations in line with policy and seek advice from the Senior Compliance Lead, where appropriate

12. To act as an advocate for the service user where required and provide support in accessing external agencies i.e. advocacy, citizen’s advice

13. Liaise with service users’ families and carers regarding sensitive issues relating to the service user’s needs, care and identified risks, as agreed in the care/support planning process

14. Along with the service user, attend health and social care appointments outside of the home

15. To administer medication and prompt the service user where required in line with the company policy and procedure

16. To contribute, as appropriate, to the production, analysis, sharing, presenting and actioning of reports, at appropriate forums to promote excellence in compliance and / or improved performance

17. To contribute, as appropriate, to the drafting, monitoring and reviewing of policies and / or protocols for the domiciliary care service and the wider service

18. To participate in the on-call rota for the Domiciliary Care services

19. A core function of all staff across BSH is to create and submit material / content for publication on digital formats / social

Line Management

1. To work proactively with the Compliance Administration team in addressing actions and learning outcomes arising from service audits and spot check actions in real time

20. To act as the first point of contact for Support Workers who may be seeking information and guidance related to their roles and responsibilities

21. Take a lead in the first line management of support workers, address concerns, monitor performance, support in using PASS software and carrying out 1:1s, supervisions and appraisals in the community

22. Under the instructions of the Registered Manager, support in covering the service rota during periods of unplanned / planned events

23. To represent the organisation in a professional manner at all times and be respectful of the service users home environment

24. To carry out the vast majority of the work in the field, including care call and 1:1s with support workers, ensuring company policy, procedure and lone working safety is followed

The job holder may be required to undertake other reasonable duties as required by the line manager.

PERSON SPECIFICATION

Skills & Experience

Excellent communication skills
Ability to get on with people of all ages and backgrounds
Previous experience of working within a care role
A practical and flexible approach to work
Ability to work as part of a team
Ability to work on own and take initiative and embrace innovative ways of working
Experience of supervising a team
Experience of PASS software (desirable)

Education / Qualification

Health and Social Care L2 Qualification or equivalent qualification / experience
Good command of the English language, both written and spoken
Ability to use Microsoft Office – Word and Excel

Special Features

Flexible and adaptable approach to shifts and rotas.
The ability to travel to various locations across Bedfordshire
Ability to demonstrate, understanding and apply our workplace values

Apply Now

Refine Your Search

complaints manager jobs in milton ernest, bdf

Senior Community Support Worker

Community Support Worker

Operations Manager

Head of Client Services

Deputy Manager

Trainee European Import Operator

Quality and Risk Manager

Registered Manager of 16-17 Supported Accommodation

Repairs Officer

Risk Officer

Clinical Deputy Manager

Strategic Relationship Manager

Quality Assurance Manager

Store Manager

Partnership Manager

Operations Manager

Marketing Manager

Deputy Home Manager

Depot Manager Huntingdon

Programme Test Lead

I want to receive the latest job alerts for complaints manager in milton ernest, bdf

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