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Guest Experience Host

Fowey Hall Hotel -
Fowey

Quick apply

Job details

Zero hours contract
£12.71 an hour

Qualifications

Guest check-in and check-out
Guest relations
Clearing tables
Host/hostess experience
Front desk
Communication skills

Full job description

Guest Experience Host

Front of House - Fowey Hall Hotel

Contract: Casual Worker
Salary: £12.71 per hour plus service charge

About Us: At Luxury Family Hotels, we pride ourselves on creating unforgettable stays for families in beautiful surroundings. Fowey Hall is a stunning coastal retreat where relaxed luxury meets warm, welcoming hospitality. We’re looking for a friendly, proactive and flexible Host to support in delivering exceptional guest experiences across the hotel as business demands.

About the Role: This is a varied and hands-on position at the heart of our operation. As a Host, you will work across multiple departments, supporting reception, restaurant, and spa teams wherever needed. This is the perfect role for someone who enjoys a fast-paced environment, loves working with people, and thrives on variety.

Job Type: Casual Worker Agreement – Hours are offered to our casual workers in line with the demands of the business. Flexibility will be key, as shifts will vary and will include some weekends.

Key Responsibilities:

Welcoming guests on arrival and assisting with luggage and room orientation
Supporting the reception team with check-ins, departures and guest queries
Delivering informal hotel tours and sharing knowledge of the hotel and local area
Assisting in the restaurant by clearing tables and maintaining a tidy, inviting environment
Providing general support to the F&B team during busy periods
Supporting the spa team with towel replenishment and maintaining presentation standards
Stepping in wherever additional support is needed across departments
Ensuring a consistently high standard of guest service at all times

What We’re Looking For:

A warm, friendly and approachable personality
A “can-do” attitude with a willingness to support different teams
Excellent communication and guest service skills
Strong teamwork and adaptability in a fast-moving environment
A proactive approach with great attention to detail
Previous hospitality experience is beneficial but not essential

If you’re passionate about hospitality and enjoy a role where no two days are the same, we’d love to hear from you.

Who are LFH?

Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.

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