Technical advisor Work, Jobs in Writtle, Ess (with Salaries)

Technical Advisor
Davroc —Hoddesdon
- £28,000 - £30,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Engineering Manager
RAYNOR FOODS LTD —Chelmsford
- £70,000 - £80,000 a year
- Full-time
- Engineering
- Continuous improvement
- Leadership
Quick apply
1d
Schools & Colleges Engagement Officer (Widening Access)
Anglia Ruskin University —Chelmsford
- £31,236 - £36,636 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Relocation assistance
12d
Technical Engineering Advisor
Xometry Europe —Enfield
- Remote
- Engineering
- English
- Bachelor's degree
Quick apply
Business Relationship Manager
Barclays —Chelmsford
- Business development
- Communication skills
- Banking
1d
Sales Support Advisor
Utopia Direct —Braintree
- £27,870 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
Science Technician
LeighAcademiesTrust —London
- £30,271 - £30,505 a year
- School
Senior Marketing Manager - Writtle HE
Anglia Ruskin University —Writtle
- £46,049 - £56,535 a year
- Part-time
- University
- Marketing
- Relocation assistance
4d
Parts Advisor
Essex Emergency Services Limtied —Epping
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Employee discount
Quick apply
Accounting and Financial Reporting Manager
RSM UK —Chelmsford
- Full-time
- Hybrid work
- Business development
- Supervising experience
Customer Support Advisor
Blue Ice Machines Limited —Waltham Abbey
- £25,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
2d
Associate, Payroll
Gravita —Brentwood
- Hybrid work
- Accounting
- Communication skills
Quick apply
Quality Advisor
Balfour Beatty —Rochester
- Hybrid work
- Microsoft Office
- Continuous improvement
- Quality control
- Annual leave
23h
Senior Faculty Marketing Manager (FSE)
Anglia Ruskin University —Chelmsford
- £46,049 - £56,535 a year
- Full-time
- Relocation assistance
12d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Upminster
- £3,800 a month
- Full-time
- Sales
Quick apply
Structural Technician
Barker Associates —Braintree
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
MEP Quantity Surveyor
Kier Group —Witham
- Part-time
- Microsoft Office
- Mentoring
- Contracts
- Flexible schedule
SALES EXECUTIVE
Verisure Services (UK) Limited —Chelmsford
- £3,800 - £6,000 a month
- Full-time
Quick apply
Audit Semi-Senior / Senior
TC-Group —Colchester
- £27,000 - £35,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Associate, Accounts
Gravita —Brentwood
- Hybrid work
- Business development
- Mentoring
- Training & development
Quick apply

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Technical Advisor

Davroc -
Hoddesdon

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
1 day ago

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Case record updates
Internal department liaison
Technical support
Data entry
Organisational skills
Customer support
Customer interaction
Phone etiquette
Communication skills

Full job description

THE OPPORTUNITY

An exciting opportunity for a professional maybe from within bathroom/kitchen environment or the trade wanting to gain a new role. Working within a dedicated team you will be responsible to provide professional and timely service to our customers who request technical and product support for our brands. As a key member of the team you will help to provide the highest level of service to our customers and bridge product development, sales, marketing, and customer support, ensuring technical accuracy, compliance, and optimal product performance

About us

As an independent, family run distributor of bathrooms, we are exactly that, free from external pressures. Within our portfolio we also have 3 of our own factories. Our passion for world class bathrooms along with our strong family values are at the core of everything that we do and have been doing for over 40 years.

Our goal is to offer beautifully designed, quality, world-class bathroom products with the service to match. Through both our distribution and manufacturing businesses, we aim to inspire and reinvent the bathroom as the primary source of sanctuary and calm in the home.

Main Responsibilities

Offer expert technical advice and support to our customers.
Work with Brand Managers to ensure customers are fully aware of the available support.
Monitor and manage the technical support inbox and dedicated phone line for our brands ensuring that all emails and calls are responded to in a timely and professional manner.
Maintain accurate and organised records so that a case history is available as a resource.
Develop product knowledge and request training when required.
Analyse outcomes of logged cases including product failures, faults and spares supplied and report monthly.
Keep a record of replacement parts supplied FOC including associated costs and report monthly.
Make recommendations to Managers regarding improvements in efficiencies and to improve customer service levels.
Raise orders for any required spares.
Feedback to customers and NPD team.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Experience of working within a technical environment gained within heating or plumbing, either direct or at customer service level.
Excellent product and technical/installation knowledge
Experience in dealing with customers and end users in a professional manner when handling potentially difficult and contentious situations.
Ability to create working relationships with existing and potential customers, suppliers and Company internal departments.
A good team player who is able to work alone as well as contributing to the overall success of the team.
Ability to work under pressure to support these rapidly growing and increasingly important brands.
Positive and professional approach
Excellent written skills with the ability to write concise and professional emails
Effective communicator
Data entry skills where attention to detail is critical
Excellent organisational and interpersonal skills.
Determination and drive for results.
Ability to multi-task.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
On-site parking

Experience:

customer service: 1 year (required)
heating or plumbing: 5 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical advisor jobs in writtle, ess

Technical Advisor

Engineering Manager

Schools & Colleges Engagement Officer (Widening Access)

Technical Engineering Advisor

Business Relationship Manager

Sales Support Advisor

Science Technician

Senior Marketing Manager - Writtle HE

Parts Advisor

Accounting and Financial Reporting Manager

Customer Support Advisor

Associate, Payroll

Quality Advisor

Senior Faculty Marketing Manager (FSE)

JUNIOR SALES ADVISOR

Structural Technician

MEP Quantity Surveyor

SALES EXECUTIVE

Audit Semi-Senior / Senior

Senior Associate, Accounts

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