Customer service manager Work, Jobs in Lochore, Fif (with Salaries)

Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
11d
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Duty Manager
Premier Inn —Glenrothes
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Client Relations Manager
Nucleus Financial —Edinburgh
- £30,000 - £31,000 a year
- Full-time
- Hybrid work
- Financial services
- Annual leave
Quick apply
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
Team Leader
Serco Plc —Perth
- £39.37 an hour
- 8 hour shift
- Continuous improvement
- Communication skills
Guest Service Manager
Edinburgh Portobello Hotel Limited —Edinburgh
- £13.25 an hour
- Full-time
- Hotel
- Front desk
- In-person
Quick apply
13h
Office Manager
Red Wolf Electrical —Edinburgh
- £14.00 - £16.50 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Flexitime
- Work from home
Quick apply
5d
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Account Manager
LKQ Corporation —Perth
- Full-time
- Customer service
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Garden Centre Shop Manager
Homegrown Garden Centre at Bridgend (coming soon) —Cupar
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Merchandising
- Administrative experience
- Free parking
- Store discount
Quick apply
8d
Client Services and Account Manager
Salah Creative & Digital Agency Ltd —Edinburgh
- £40,000 - £52,000 a year
- Full-time
- CRM software
- Business development
- No degree
- Health & wellbeing programme
- Flexitime
Quick apply
13h
Guest Service Manager
Radisson Hotel Group —Edinburgh
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee discount
Quick apply
Head Receptionist
Vets for Pets —Perth
- £28,500 a year
- Part-time
- Management
- Computer literacy
- Front desk
- Employee discount
Events Manager
University of St Andrews Students' Association —St. Andrews
- From £32,080 a year
- Full-time
- University
- Organisational skills
- Free parking
Quick apply
Duty Manager
LKQ Corporation —Kirkcaldy
- Full-time
- Training & development
- Annual leave
- Employee assistance programme
5d
Business Development Manager
Redsquid Communications —Fife
- Full-time
- Business development
- Presentation skills
- Negotiation
Quick apply
Customer Experience Manager
Sainsbury's —Stirling
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
E+ Customer Experience Manager
British Council —Edinburgh
- £30,839 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
Sales and Closing Manager
Urban Life Manchester Ltd —Bathgate
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Quality control
- Communication skills
Quick apply
6d

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Customer Service & Fulfilment Manager

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
11 days ago

Qualifications

Recruitment experience
Management
Operations management
Stakeholder collaboration
Multilingual
Mentoring junior staff
Internal department liaison
English
Complaint handling
Warehouse management
Supervising experience
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Team management
Recruiting
Organisational skills
Operational strategy development
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Supply chain customer service
Warehouse team management

Full job description

Position Overview:

As the Customer Service & Fulfilment Manager, you will be responsible for overseeing all aspects of customer service operations and order fulfilment to ensure timely and accurate delivery of products and services. You will play a critical role in enhancing customer satisfaction, maintaining strong customer relationships, and optimizing the efficiency of our fulfilment processes.

Responsibilities:

1 Customer Service Management:

Develop and implement customer service policies, procedures, and standards to ensure consistent and exceptional customer experiences.
Lead and supervise a team of customer service representatives, providing guidance, coaching, and training to ensure high-quality service delivery.
Handle escalated customer issues and complaints, resolving them effectively and ensuring customer satisfaction.
Monitor customer feedback and conduct regular assessments to identify areas for improvement and implement necessary corrective actions.

2 Order Fulfilment:

Oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and timely delivery of products and services.
Collaborate with cross-functional teams, including warehouse, logistics, and inventory management, to optimize fulfilment processes and minimize order processing time.
Implement and maintain systems, tools, and technologies to streamline order tracking, inventory management, and reporting.
Monitor order status, track shipments, and resolve any issues or delays to meet customer expectations.

3 Performance Analysis and Improvement:

Define key performance indicators (KPIs) and metrics to measure customer service and fulfilment performance.
Conduct regular analysis of operational data to identify trends, areas for improvement, and potential bottlenecks.
Develop and execute strategies to optimize customer service and fulfilment operations, increase efficiency, and reduce costs.
Collaborate with relevant stakeholders to implement process improvements and automation initiatives to enhance overall productivity.

4 Team Leadership and Development:

Build and lead a high-performing customer service and fulfilment team, fostering a culture of collaboration, continuous learning, and excellence.
Identify training and development needs, provide coaching and mentoring, and promote professional growth opportunities for team members.
Manage the HR folder for the CS and Fulfilment Teams.

Skills and ExperienceEssential

Previous experience in a customer service, order fulfilment, warehouse or ecommerce environment.
Experience supervising or managing a team, including allocating workloads, providing feedback and supporting performance.
Strong customer service skills, with experience handling complaints and resolving complex or escalated issues.
Good understanding of order processing, stock management, dispatch, returns and delivery procedures.
Strong organisational skills and the ability to manage competing priorities in a busy environment.
Confident using customer service, order management, ecommerce and reporting systems.
Ability to review operational data, identify problems and implement practical improvements.
Clear written and verbal communication skills.
Good attention to detail and a strong focus on accuracy.
Ability to work effectively with colleagues across different departments.

Desirable

Experience working in ecommerce, retail, fashion or a similar product-based business.
Experience using CRM, warehouse management, ecommerce or shipping platforms.
Experience producing and reviewing customer service or fulfilment performance reports.
Experience supporting recruitment, training, absence management, probation reviews or other people-management processes.
Knowledge of domestic and international shipping, customs documentation and courier requirements.

Personal Attributes

Calm and professional when dealing with pressure or difficult situations.
Approachable and supportive, while able to set clear expectations.
Proactive in identifying and resolving problems.
Comfortable taking responsibility and making day-to-day operational decisions.
Collaborative, practical and focused on delivering a consistently high standard of service.

Pay: £33,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in lochore, fif

Customer Service & Fulfilment Manager

Customer Service Team Leader

Duty Manager

Client Relations Manager

Store Manager - Edinburgh

Team Leader

Guest Service Manager

Office Manager

Customer Contracts Manager

Account Manager

Garden Centre Shop Manager

Client Services and Account Manager

Guest Service Manager

Head Receptionist

Events Manager

Duty Manager

Business Development Manager

Customer Experience Manager

E+ Customer Experience Manager

Sales and Closing Manager

I want to receive the latest job alerts for customer service manager in lochore, fif

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