Retention manager Work, Jobs in Biddulph, Sts (with Salaries)

VIP Account Manager
FOODHUB —Stoke-on-Trent
- £34,494 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- POS
- Annual leave
- Employee assistance programme
Quick apply
1d
CRM Manager
Valentte —Winsford
- £40,000 - £60,000 a year
- Full-time
- CRM software
- Heavy lifting
- Analysis skills
- Work from home
- Employee discount
Quick apply
6d
Member Experience Coordinator
Dr Tim Ltd —Holmes Chapel
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
1d
Customer Service Executive
Johnsons Workwear Ltd —Uttoxeter
- £32,208.58 a year
- Full-time
- Health & wellbeing programme
Quick apply
7d
Team Manager
Ocado Logistics —Stoke-on-Trent
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- In-person
- Communication skills
Quick apply
Account Manager - SME
Radius Limited —Crewe
- Full-time
- CRM software
- Customer service
- Employee assistance programme
Quick apply
Account Manager
Radius Limited —Crewe
- Full-time
- Communication skills
- Negotiation
Quick apply
Junior Account Manager
Radius Limited —Crewe
- Full-time
- Organisational skills
- Time management
- Employee assistance programme
Quick apply
Business Development Executive
Radius Limited —Crewe
- Full-time
- Business development
- Communication skills
- Negotiation
Quick apply
7d
Business Development Manager
Eco Travel Private Hire Ltd —Stoke-on-Trent
- £54,000 - £55,500 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
13d
Account Manager
Clarity Travel —Manchester
- Full-time
- Remote
- CRM software
- Travel
- Resort
- Employee assistance programme
- Employee discount
Quick apply
7d
Internal Account Manager
CITY ELECTRICAL FACTORS LTD —Wythenshawe
- £28,575 - £32,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
- Employee discount
Quick apply
Retention Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
6d
Programme Manager
Dalkia —Stone
- PMP
- Analysis skills
- Presentation skills
6d
Fitness Manager
Everlast Gyms —Stoke-on-Trent
- Weekend availability
- Continuous improvement
- Mentoring
- Recruiting
- Employee discount
- Gym membership
Quick apply
8d
AHP Lead for Workforce and Education
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £66,582 - £77,368 a year
- Full-time
- Human resources
- Mentoring
- Recruiting
23h
Tutor
Landau Ltd —Stoke-on-Trent
- £28,119.00 - £34,360.80 a year
- Full-time
- Experience working with individuals with disabilities
- Maths
- Experience working with children
- Health & wellbeing programme
- Referral programme
Quick apply
9d
New Business Development Manager - iGaming Operators
MOOT —Stafford
- £60,000 a year
- Remote
- Salesforce
- Business development
- Travel
Service Manager
Eden Futures —Stoke-on-Trent
- £32,800 a year
- Team management
- Training & development
- Annual leave
- Referral programme
3d

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VIP Account Manager

FOODHUB -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£34,494 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Tech scheme
Employee assistance programme
Private medical insurance
Gym membership

Qualifications

CRM software
Technical troubleshooting
Driving Licence
Client engagement
Technical support
POS
B2B
Organisational skills
Relationship management
Customer support
Customer interaction
Account management
Communication skills
Help desk

Full job description

VIP Account Manager

About Foodhub

Foodhub is an international hospitality technology company providing online ordering, EPOS, payment solutions, self-service kiosks, and digital technology to hospitality businesses across the globe, including the UK, Ireland, America, and ANZ.

With our global headquarters in Dublin and our business continuing to grow internationally, we're looking for people who enjoy building strong relationships, taking ownership, solving problems, and making a real impact. At Foodhub, innovation, customer success, and collaboration are at the heart of everything we do.

We pride ourselves on delivering cutting-edge technology backed by exceptional customer service, helping thousands of hospitality businesses grow and succeed every day.

About the Role

As a VIP Account Manager, you will be the dedicated point of contact for a portfolio of our highest-value customers, ensuring they receive exceptional service and support throughout their journey with Foodhub.

This is a hybrid role that combines Customer Service, Account Management, Technical Support, Escalation Management, and Field Relationship Management. You'll take ownership of customer enquiries, manage escalations through to resolution, provide first-line technical support, and work closely with internal teams to deliver an outstanding customer experience.

As part of the role, you'll also conduct customer field visits once or twice per week, or as business needs require, to strengthen relationships, resolve complex issues, provide onsite technical assistance, and ensure our customers are getting the very best from Foodhub's products and services.

Key Responsibilities

Manage a portfolio of VIP and Platinum customers, acting as their trusted advisor and primary point of contact.
Deliver exceptional customer service by responding to enquiries promptly, professionally, and with a customer-first approach.
Take ownership of customer issues from initial contact through to successful resolution, ensuring a seamless customer experience.
Manage customer escalations by collaborating with Technical Support, Product, Operations, and other internal teams to deliver timely resolutions.
Develop and maintain a strong technical understanding of Foodhub's products, including EPOS systems, online ordering platforms, payment solutions, kiosks, and hardware.
Provide first-line technical troubleshooting and confidently guide customers through common software and hardware issues.
Escalate complex technical issues where appropriate while maintaining ownership and keeping customers informed throughout the resolution process.
Conduct proactive account reviews to identify opportunities to improve customer satisfaction, retention, and product adoption.
Provide customers with product guidance, best practice recommendations, refresher training, and support to maximise the value of Foodhub's solutions.
Conduct field visits once or twice per week, or as business needs require, to resolve customer issues, provide onsite technical support, strengthen customer relationships, and ensure operational success.
Build long-term relationships with customers through regular engagement and proactive communication.
Maintain accurate records of customer interactions, support cases, field visits, and account activity within the CRM system.
Identify recurring customer challenges and work with internal stakeholders to improve products, services, and processes.
Meet customer satisfaction (CSAT), service level agreements (SLAs), retention, and account management objectives.

What We're Looking For Essential

Previous experience in Customer Service, Customer Success, Account Management, Technical Support, Client Services, or Relationship Management within a B2B environment.
Proven experience handling customer escalations and resolving complex customer issues.
Excellent communication and interpersonal skills with the ability to build trusted customer relationships.
Strong customer service mindset with a passion for delivering outstanding customer experiences.
Good technical understanding and confidence in learning and supporting software and hardware solutions.
Ability to troubleshoot basic technical issues and work effectively alongside technical teams.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Comfortable working independently while taking ownership of customer accounts.
Willingness to travel for customer visits once or twice per week, or as required by the business.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working with EPOS, POS, Hospitality Technology, SaaS, FinTech, Payment Solutions, or Retail Technology.
Previous experience supporting restaurants, hospitality, retail, or multi-site businesses.
Experience using CRM systems and customer support or ticketing platforms.
Previous field-based customer support or technical support experience.

Benefits

33 days annual leave (inclusive of Bank Holidays)
5 Flexible Bank Holidays
Holiday Exchange Scheme – Buy up to 5 additional days each year
Employee Assistance Programme
Wellness Scheme
Discount Hub
Cycle to Work Scheme
Gym Membership Contribution
Mobile & Tech Salary Sacrifice Scheme
Private Medical Insurance Options
Death in Service Cover
Career development and progression opportunities

Pay: £34,494.00 per year

Experience:

Account management: 2 years (required)
Customer support: 1 year (required)
Technical support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Location:

Stoke-on-Trent ST4 3NR (required)

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in biddulph, sts

VIP Account Manager

CRM Manager

Member Experience Coordinator

Customer Service Executive

Team Manager

Account Manager

Account Manager - SME

Account Manager

Junior Account Manager

Business Development Executive

Business Development Manager

Account Manager

Internal Account Manager

Retention Coach

Programme Manager

Fitness Manager

AHP Lead for Workforce and Education

Tutor

New Business Development Manager - iGaming Operators

Service Manager

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