Platform coordinator Work, Jobs in Tonge, Lec (with Salaries)

Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Administrative experience
- JavaScript
- In-person
- Free parking
- Annual leave
Quick apply
3d
Digital Delivery Coordinator
Balfour Beatty —Derby
- Hybrid work
- Microsoft Excel
- Travel
- SharePoint
- Annual leave
Customer Service Administrator
GAP Group —Swadlincote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Trainee Project Coordinator
Vocal Views Ltd —Derby
- £19,094.40 - £26,000.00 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
IT Business Analyst
Thermo Fisher Scientific —Loughborough
- Full-time
- Hybrid work
- Computer Science
- Sales
- ERP systems
Operations Coordinator - FTC
The Pallet Network —Swadlincote
- £13.21 an hour
- Night shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Sales Support Coordinator
Keystone Group —Swadlincote
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Employee discount
2d
Site Coordinator
Hovis Bakery —Nottingham
- Data entry
- Front desk
- Warehouse experience
Marketing Coordinator
CM8 Digital Agency Ltd —Nottingham
- £2,800 - £3,800 a month
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Sessional Group Support Worker
Leicester's LGBT Centre —Hinckley
- £14.24 an hour
- Maths
- Organisational skills
- In-person
Quick apply
6d
Sales Support Coordinator
The Keystone Group UK —Swadlincote
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
2d
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Marketing Coordinator
Exco Design and Marketing Solutions Ltd —Nottingham
- £27,000 - £33,000 a year
- Full-time
- Social media management
- English
- In-person
- Life insurance
- Sick pay
Quick apply
7d
WearKraft Materials Coordinator
Terex Corporation —Coalville
- Full-time
- Sales
- Organisational skills
- IT
- Employee stock purchase plan
Email Marketing Coordinator
Get Laid Beds —Leicester
- £28,000 - £32,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
2d
Account Coordinator
Cox Automotive —Leicester
- £28,753 a year
- Full-time
- Employee discount
RAFATRAD Retail Operations Coordinator
Royal Air Forces Association —Leicester
- £12.74 an hour
- Part-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
9d
HGV Class 1 Tramper
First Fence —Hucknall
- £45,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Clinical Research Site Lead
Civia Health —Nottingham
- Full-time
- Management
- Microsoft Office
- Supervising experience
Quick apply
Special Educational Needs Coordinator (SENCo)
Outcomes First Group —Leicester
- Up to £42,500 a year
- Monday to Friday
- IT
- Leadership
- School
- Employee discount
2d

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Inbound Customer Service & Booking Coordinator

JS Removals & Waste Management -
Loughborough

Quick apply

Job details

Full-time
£30,000 a year
3 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Administrative experience
JavaScript

Full job description

Inbound Customer Service & Booking Coordinator

Location: Loughborough, LE11 3BJ (Office Based)

Working Hours: Full-Time, Monday to Friday, 9:00 AM – 5:00 PM

Salary: £30,000 per annum

About Us

JS Removals is a fast-growing, specialist hazard removal and property clearance company based in Loughborough. We pride ourselves on providing high-quality, fully compliant, and stress-free services to residential and commercial clients across the region.

Because our core services involve distress purchases—such as asbestos garage roof removals, pipe insulation, or house clearances—our customers need a calm, reassuring, and articulate voice on the other end of the line.

The Role

We are seeking an organised, friendly, and well-spoken Inbound Customer Service & Booking Coordinator to take full ownership of our front-line telephone communications and customer administration.

This is not a cold-calling or high-pressure outbound sales role. Every call you handle is an inbound enquiry from a customer actively seeking our help. Your primary objective is to deliver outstanding customer service over the phone, provide accurate quotes using our established price guides, collect deposit payments, and log jobs into our booking system.

Key Responsibilities

1. Telephone Call Handling & Customer Support (Primary Priority – ~60%)

Act as the primary, warm, and professional first point of contact for all incoming customer phone calls.
Handle customer enquiries regarding asbestos removal and house clearances with patience, empathy, and clarity.
Pre-qualify customer requirements using our structured intake guidance and standard pricing matrices.
Provide clear verbal and written quotations over the phone and via email.
Process customer commitment deposits securely online and book job dates into our master operational schedule.

2. CRM & Administrative Coordination (Secondary Priority – ~30%)

Maintain 100% data accuracy across our CRM system (HubSpot) for every lead, quote, and booked job.
Issue customer booking confirmations, VAT receipts, and job documentation.
Coordinate with our field removal crews to ensure daily work schedules, job notes, and customer access details are communicated clearly.
Issue completion paperwork (such as Asbestos Disposal Certificates for asbestos jobs) to customers upon job completion.

3. Digital Communications & Follow-ups (~10%)

Monitor and respond to incoming email and WhatsApp quote requests.
Conduct courteous follow-up communications on open quotes to answer additional customer questions and assist with bookings.
General office administration duties to maintain smooth daily operations in our Loughborough office.

Requirements & Qualifications

Exceptional Telephone Manner: A polite, confident, and professional phone voice with active listening skills.
Empathy & Composure: Ability to stay calm, reassuring, and helpful when handling calls from customers who may be facing stressful situations.
Strong Administrative Skills: Highly organised with great attention to detail when recording names, addresses, and job requirements.
Tech Literacy: Comfortable working with CRM platforms (HubSpot experience is an advantage, but full training will be provided), web browsers, and email software.
Reliability: Dependable, punctual, and looking for a long-term position within a growing local business.

What We Offer

£30,000 per annum starting salary.
Fixed, structured working hours: Monday to Friday, 9:00 AM – 5:00 PM (no weekend or evening shifts).
28 days paid holiday (including public holidays).
A supportive, friendly working environment in our Loughborough office.

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

platform coordinator jobs in tonge, lec

Inbound Customer Service & Booking Coordinator

Digital Delivery Coordinator

Customer Service Administrator

Trainee Project Coordinator

IT Business Analyst

Operations Coordinator - FTC

Sales Support Coordinator

Site Coordinator

Marketing Coordinator

Sessional Group Support Worker

Sales Support Coordinator

Powered Access Customer Support Engineer

Marketing Coordinator

WearKraft Materials Coordinator

Email Marketing Coordinator

Account Coordinator

RAFATRAD Retail Operations Coordinator

HGV Class 1 Tramper

Clinical Research Site Lead

Special Educational Needs Coordinator (SENCo)

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