Helpdesk manager Work, Jobs in Farnham, Sry (with Salaries)

IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- School
- Employee assistance programme
9d
CRM Stabilisation Transition Manager
Guide Dogs for the Blind Association —Reading
- £56,000 - £59,727 a year
- Call to connect
- Hybrid work
- Annual leave
- Employee discount
2d
IT Director
Propel Together —Wokingham
- Azure
- AWS
- APIs
11d
Technical Services Manager
Academy of Contemporary Music —Guildford
- £30,000 - £37,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
12d
Senior Technical Services Technician
Academy of Contemporary Music —Guildford
- £30,000 - £32,000 a year
- Full-time
- Maintenance
- Administrative experience
- First Aid Certification
Quick apply
12d
CL2 Laboratory Technician
Pirbright Institute —Pirbright
- Computer literacy
- Laboratory experience
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
1d
Data Centre Engineer
ONNEC Group —Slough
- £38,000 - £42,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Computer networking
Quick apply
Day Shift Engineer
Integral UK —Sunbury
- £43,000 - £46,000 a year
- Full-time
- Computer literacy
- Maintenance
- Microsoft Office
Quick apply
Mobile Refrigeration / Chiller Engineer
ABM UK —Hounslow
- £50,000 - £51,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply
Customer Success Assistant
Lifelong Mobility —Farnham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Communication skills
Quick apply
5d
Assistant Facilities Manager
OCS Group —Leatherhead
- Monday to Friday
- Supervising experience
- Organisational skills
- Communication skills
- Employee discount
Quick apply
3d
Client Service Administrator
BidvestNoonan —West Byfleet
- £26,227.50 a year
- Monday to Friday
- Communication skills
Quick apply
Facilities and Health & Safety Manager
Motion Applied —Camberley
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Travel
- Annual leave
Quick apply
5d
Medical Receptionist/Administrator
Kings Corner Surgery —Ascot
- From £12.71 an hour
- Part-time
- Windows
- Administrative experience
- In-person
- Free parking
- Life insurance
Quick apply
12d
Mechanical Engineer
ISS Facility Services —Ashtead
- £40,000 - £50,000 a year
- Customer service
- Maintenance
- In-person
Quick apply
5d

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helpdesk manager jobs near farnham, sry

IT Technical Services Manager

Eton College -
Windsor

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Job details

Permanent | Full-time
Up to £50,000 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

ITIL Certification
Management
Customer service
Performance management
VoIP
ITIL
Virtualisation
IT support
Help desk

Full job description

Salary

Up to £50,000 pa, depending on skills and experience

Job Reference

eton/TP/21163/1518

Contract Type

52 weeks, Full Time, Permanent

Working Hours

35 hours per week

Closing Date

7 August, 2026

Job Category

Operations

Business Unit

IT Services

Location

Eton College, Windsor, Berkshire, SL4 6DW, United Kingdom

Posted on

24 July, 2026

Role Introduction

We are looking for a full time IT Service Manager to join our busy IT Department. The IT Department provides all of Eton College’s information and communications technology services for more than 2,000 users, both inside and outside of the classroom. This is an exciting opportunity for a passionate individual with an aptitude for information technology. The successful candidate will have the oversight and management of the IT Helpdesk who provide ICT support to Eton staff and pupils.

Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Main Duties

Contribute and deliver on the IT strategy as part of the management team.
Manage and develop the IT Helpdesk team members.
Oversee the ticketing system to ensure 1st and 2nd line requests are categorised, prioritised and resolved in-line with agreed SLAs.
Ensure P1 tickets are managed effectively, escalated and communicated appropriately and problem managed post resolution.
Deliver effective problem management to reduce repeat incidents and reduce risk of failure.
Proactively investigate and evaluate new processes, products and technologies that may be of use to the College, making recommendations and impact to the Director of IT.
Ensure daily that all services are available for the smooth operation of the school, including AV support for school events, conferences and camps.
Onboarding and offboarding of users and devices are managed effectively, including device lifecycle management.
Maintain accurate asset registers, control IT procurement, and handle licensing renewals for software and hardware.
Create, maintain and publish relevant support documentation to assist all staff/students in the quick resolution of their calls and enable users to become more self-sufficient.
Provide best-practice statistical analysis of Helpdesk tickets and continuous performance improvement.
Establish, document and maintain standard processes for tasks and configurations and communicate these to the IT Department appropriately, ensuring consistency of approach across the entire department.
Attend additional training relevant to the post as required.
Carry out any other duties reasonably requested in connection with Eton’s IT Department.
All employees of Eton College are also expected to:
Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as ‘regulated activity’;
Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood.
Understand and comply with procedures and legislation relating to confidentiality;
Display a commitment to and promotion of equality, diversity and inclusion.

Stakeholders

The IT Technical Services Manager will work independently as well as part of a team. Key stakeholders include, but are not limited to:

The IT Department.
Colleagues across the organisation.
Individuals outside the College, including supplies.
Other School IT departments.

The Ideal Candidate

To be successful in this role, the incumbent should have:

Previous experience in IT support and Helpdesk work. Working in an educational environment is preferred;
Strong understanding of ITIL principles and best practice, ITIL Certification preferred;
Effective reporting and performance management experience;
Asset and device lifecycle management experience;
Previous experience in developing and managing service desk and end user support teams;
Technical knowledge of: Identity Management and MFA; Cloud & Virtualisation; MDM Software; ITSM Tool administration; AV & Classroom technology; VOIP and mobile Platforms; Learning Management Systems; Asset Management tools; other school applications preferred;
Knowledge of Microsoft infrastructure, including servers, key services and general networking;
Excellent customer service skills and a friendly and helpful manner;
Logical and methodical problem-solving skills;
Clear and confident communicator, whether dealing with suppliers, pupils, staff or parents;
A demonstrable aptitude and enthusiasm for information and communications technology;
Experience of, creating and maintaining accurate and accessible documentation;
Ability to organise and prioritise changing workloads;
Attention to detail and a clear desire to see all tasks completed to the highest quality.

Benefits

Working at Eton College comes with a wide range of benefits that recognise and reward our staff. These include a generous pension scheme with an 11% employer contribution (4.9% employee contribution), salary exchange for pensions and private healthcare, a confidential Employee Assistance Programme, and enhanced family‑friendly pay. Colleagues also benefit from a cycle to work scheme, subsidised lunches during term time, free or significantly discounted access to the College’s excellent sport and leisure facilities, and discounts with local retailers and businesses.

About the College

We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or socio-economic background.

If you have any queries about the application process or any problem with submitting your application online, the Recruitment Team will be happy to help. Should you require any reasonable adjustments to be made or facilities provided to enable you to apply online, please do not hesitate to contact us on [email protected] so we can make adjustments accordingly.

DISCLOSURE CHECKS

Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form. Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as “spent” under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College.

Apply Now

Refine Your Search

helpdesk manager jobs in farnham, sry

IT Technical Services Manager

CRM Stabilisation Transition Manager

IT Director

Technical Services Manager

Senior Technical Services Technician

CL2 Laboratory Technician

Data Centre Engineer

Day Shift Engineer

Mobile Refrigeration / Chiller Engineer

Customer Success Assistant

Assistant Facilities Manager

Client Service Administrator

Facilities and Health & Safety Manager

Medical Receptionist/Administrator

Mechanical Engineer

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