Helpdesk support Work, Jobs in Chilton, Oxf (with Salaries)

IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
2d
Administrator
UK Atomic Energy Authority —Culham
- £27,202 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
11d
Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Employee assistance programme
12d
Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Computer literacy
- English
- Data entry
10d
Workplace Ambassador - FTC
CBRE —Reading
- Full-time
- Customer service
- Computer literacy
- Computer skills
1d
IT Helpdesk Apprentice
Marlborough College —Marlborough
- £15,808.00 - £25,114.96 a year
- Full-time
- Communication skills
People Services Advisor
Gist Limited —Basingstoke
- Up to £42,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
Facilities Coordinator, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
Call Centre Operator (4on 4off) (FTC to End May 27)
KBR —Swindon
- Full-time
4d
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- Analysis skills
IT Director
Propel Together —Wokingham
- APIs
- Leadership
Mechanical Fitter
Emcor —Theale
- Up to £42,000 a year
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Time management
Building Services Engineer – Thames Valley South
Acorn —High Wycombe
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Communication skills
- Referral programme
Senior IFS Finance Expert
Evotec —Abingdon
- Full-time
- Remote
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Flexible schedule
UPS engineer
Emcor —Theale
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Multiskilled Engineer - Data Centre
Emcor —Theale
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Fire & Security Technician - Oxford
City Facilities Management (UK) —Oxford
- £39,199 a year
- Overtime
- Maintenance
- Communication skills
- Employee discount
- Life insurance
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
13d

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helpdesk support jobs near chilton, oxf

IT Support Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
2 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Remote access software
Ticket management systems
Computer networking
Organisational skills
TeamViewer
Customer support
Customer interaction
Communication skills
Remote diagnostics

Full job description

Job Description

We are looking for a practical, customer-focused IT Support Assistant to join our support team in Thame. Providing remote technical support and email support to our clients and end user customers, with occasional small assembly and set-up tasks when support workload allows.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. Customer service and ticket resolution are the priority of this role, so you will need to be organised, responsive and confident managing support tickets through to completion.

About the Role

This role would suit someone who enjoys solving problems remotely, communicating clearly with customers and staying organised across multiple ongoing support cases.

Key Responsibilities

Provide excellent customer service and first-line technical support by phone, email and remote assistance.
Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
Diagnose and troubleshoot hardware, software and connectivity issues remotely, escalating more complex cases where needed.
Handle email-based support queries from end user customers, responding promptly and professionally.
Keep customers informed throughout the support process with clear, professional communication.
Complete small assembly and set-up tasks (e.g. preparing devices and basic component fitting) when support workload allows.
Maintain accurate records and documentation using Microsoft Office and Google Workspace.
Build, modify or refurbish IT hardware such as PCs.

Essential Skills and Experience

Previous experience in a technical support, IT helpdesk or customer service role.
Experience using remote support tools (e.g. TeamViewer), ticketing systems or CRM software.
Networking knowledge, including IP addresses, internet/Wi-Fi connections and router troubleshooting.
Familiarity with configuring, imaging or maintaining Windows PCs.
A strong customer-focused attitude and excellent written and verbal communication skills.
Good working knowledge of Windows PCs and general computer hardware.
Ability to diagnose and troubleshoot common technical issues remotely.
Confidence using Microsoft Office and/or Google Workspace.
Good organisational skills and the ability to manage multiple open tickets at once.
Ability to work independently and stay calm under pressure.
Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

Interest in cameras, computer vision, hardware products or embedded systems.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers remotely. You should enjoy problem-solving and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Benefits

Casual dress
Free parking
On-site parking

Work Authorisation

United Kingdom (required)

Work Location

In person

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Thame OX9 3BX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in chilton, oxf

IT Support Assistant

Administrator

Service Desk Analyst

Technical Support Specialist

Workplace Ambassador - FTC

IT Helpdesk Apprentice

People Services Advisor

Facilities Coordinator, Milton Park, Oxford, UK

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Call Centre Operator (4on 4off) (FTC to End May 27)

AI & Automation Specialist

IT Director

Mechanical Fitter

Building Services Engineer – Oxford & Midlands

Building Services Engineer – Thames Valley South

Senior IFS Finance Expert

UPS engineer

Multiskilled Engineer - Data Centre

Fire & Security Technician - Oxford

Support Technician (EMEA Helpdesk)

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