Mandatory Skills: CISCO Wireless Admin
Professional CCNA/(CCNP Wireless) and Expert (CCIE Wireless) levels preferred.
Areas of responsibility
Triaging and resolution of tickets
Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring
Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization
Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements
Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery
Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement
Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management
Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning
Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
As an OT Network Engineer within our operational technology team, you will use your technical experience and skills to deliver best in class service for stakeholders and customers, ensuring the security and reliability of the network infrastructure is upheld without compromise. Working alongside senior and principal engineers, you will play an integral role supporting OT infrastructure across operations and project delivery, supporting senior members with routine network and cyber activity showing a desire to develop your skill set through a technical career path.
Key Accountabilities Have a technical interest in networks and cyber security, maintaining existing infrastructure and assisting in testing and the implementation of new software and hardware through network re-fresh projects. Experienced working across project life cycle and within associated industry standards/governance regimes for delivery of mission critical projects. A team player and experience in taking direction from senior team members and showing a willingness to develop themselves through a technical career path. Ability to engage work alongside senior peers and stakeholders. Can clearly communicate technical aspects of the project with relevance to the overall delivery. Technical skills and experience in Network Security, Layer 2/3 Routing and Switching and associated networking protocols in an OT technical environment.
Knowledge, Experience and Technical Know How Interpersonal and technical skills Experience of working in high performing, technical engineering teams across project, change, incident, delivery and BAU operations. Can demonstrate practical problem solving, good communications skills, both technical and non-technical, with experience working with, and influencing multiple stakeholders. Able to effectively communicate with stakeholders from peer groups to senior stakeholders. Dependable and trusted to work with sensitive and confidential information, experience working with a range of business stakeholders.
Technical Experience Is detailed, methodical and analytical producing high-quality output and thinking. Excellent verbal and written communication skills. Demonstrates the ability to deal with project and BAU support in Operational Technology networks, self-driven and able to prioritise work where necessary. Experience in, and delivering results across Technical Operations, Incident, Problem and Change Management, Project Management, Continuous Improvement. Technical Certifications across one or more vendors such as CCNA.Financial Control - Experience Required
Qualifications
Essential (at appointment): Degree level qualification or comparable industry experience
Essential Technical Network Associate Accreditations and Experience across BAU Operations and Technical Project Delivery.
Desirable: Technical Network Professional Accreditations and Experience across multiple vendors in a OT infrastructure.
