Design manager Work, Jobs in Berkshire (with Salaries)

Customer Experience Design Manager
Waitrose & Partners —Bracknell
- £55,500 - £88,500 a year
- Full-time
- Hybrid work
11h
Principal Design Manager
Costain —Camberley
- Full-time
- Management
- Engineering
- Master's degree
Head of Design and Research
Taylor and Francis —Milton
- Full-time
- Hybrid work
- AI
- Work from home
Quick apply
19h
Marketing Manager
Tenuta Marmorelle Ltd —Thatcham
- Full-time
- Hospitality
- Social media management
- Organisational skills
- Employee discount
Quick apply
8d
Design Lead - Infrastructure
Mott MacDonald —Reading
- Full-time
- Engineering
- Annual leave
Associate Director, Lead Design Engineer - Water Sector
AECOM —Basingstoke
- Full-time
- Hybrid work
- Engineering
- IT
- Mechanical knowledge
Organisation Design Manager
AWE —Reading
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Free parking
- Annual leave
4d
Senior Design Manager
Costain —Camberley
- Full-time
- Hybrid work
- Management
- Engineering
- Driving
1d
Retail Strategy & Design Manager
Waitrose & Partners —Bracknell
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Management
1d
Process & Hydraulic Design Lead
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
11d
Operations and Design Lead
Complete Graphics —Witney
- From £25,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Digital Marketing Manager
Illumination Events Limited —Maidenhead
- £19.24 an hour
- Overtime
- Hybrid work
- Hospitality
- Social media management
- Organisational skills
- Free parking
- Work from home
Quick apply
12d
Pre-Construction Estimator / Project Manager - Design & Build Location – Reading, RG1
Apleona —Reading
- £50,000 - £60,000 a year
- Full-time
- Organisational skills
- Contracts
- Communication skills
- Employee discount
- Life insurance
Technical Project Lead / Project Engineer - Civil Design & Infrastructure
Cluttons —Oxford
- Hybrid work
- Management
- Contracts
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Lead Content Designer
The AA —Basingstoke
- Full-time
- Hybrid work
- Customer service
- English
- Travel
- Annual leave
- Employee assistance programme
11d
Design Lead - Infrastructure
JN Bentley —Reading
- Full-time
- Engineering
- Annual leave
Quick apply
5d
Electronics Design Lead (Multiple Locations)
ALTEN —Reading
- £50,000 - £65,000 a year
- Full-time
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
5d
Head of Structures/ Technical Design Lead
M Group —Oxford
- Maintenance
- No degree
- Contracts
- Annual leave
- Employee assistance programme
8d
Area Manager - Bathroom Sales
Tiles & Stone Direct —Bracknell
- £32,000 - £40,000 a year
- Full-time
- Sales
- CAD
- In-person
- Employee discount
Quick apply
9d

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Customer Experience Design Manager

Waitrose & Partners -
Bracknell

Apply Now

Job details

Permanent | Full-time
£55,500 - £88,500 a year
11 hours ago

Full job description

About the role

We are looking for Customer Experience Design Managers to join our team at Waitrose.

As a Customer Experience Design Manager, you will play a pivotal role in defining and shaping the end-to-end Waitrose experience for Food Lovers. You will ensure our customer experiences are built around eliminating pain points and enhancing passion points that drive customer behaviour, perception, and commercial performance. In this role, you will lead the design of key customer journeys and concepts, partnering with cross-functional matrix teams to inspire and influence development activity fully aligned with our food lover ambition.

This role is know internally as Experience Design Manager.

Responsibilities, Skills and Experience

Expected salary - Salary up to £72,000 depending on experience.
Contract type - This position is a Permanent contract.
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team are required to be in the office 3 days a week, with core days being Tuesday and Wednesday. The other day may be instore or with an agency.
Location - Bracknell Head Office
Interviews - to be held in Bracknell on 10th & 11th August

Key responsibilities

Strategic Experience Design: Play a key role in developing the end-to-end food lovers experience, the 3-year CX plan, and the associated budget. Translate customer insights into clear, compelling, and actionable priority experiences.
Cross-Functional Leadership: Lead complex, cross-functional value stream priorities. Partner closely with Store Concept Design and other matrix teams to design customer outcomes across priority experiences.
Stakeholder Influence: Use the voice of the customer to influence and align delivery, operational, and design teams around shared customer outcomes, advocating for fewer, higher-impact experience changes.
Systems Thinking: Apply systems thinking to seamlessly connect people, processes, technology, and environments into a coherent omnichannel experience
Test, Learn & Standards: Design and lead test-and-learn activities to ensure solutions are practical and scalable. Set and maintain clear design quality standards as part of an overall CX toolkit.
Capability Building: Coach and develop team capability to improve consistency, pace, and impact across experience design practices.

Essential skills/experience you’ll need

Experience working in design-led, human-centred or service design environments.
Proven track record of defining and delivering end-to-end experience improvements.
Experience influencing cross-functional teams and senior stakeholders, leading workshops and workstreams.
Evidence of shaping priorities and direction, not just outputs.
Experience working across short-term delivery and longer-term transformation.

Desirable skills/experience you may have

Experience in complex, multi-channel organisations.
Experience working alongside product, digital or operational teams.

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#LI-SD1

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Customer Experience Design Manager

Bracknell Campus
20/07/2026
£55,500.00 - £88,500.00 Annual
Permanent
35 hours per week
Partnership Level 6

Apply Now

Refine Your Search

design manager jobs in berkshire

Customer Experience Design Manager

Principal Design Manager

Head of Design and Research

Marketing Manager

Design Lead - Infrastructure

Associate Director, Lead Design Engineer - Water Sector

Organisation Design Manager

Senior Design Manager

Retail Strategy & Design Manager

Process & Hydraulic Design Lead

Operations and Design Lead

Digital Marketing Manager

Pre-Construction Estimator / Project Manager - Design & Build Location – Reading, RG1

Technical Project Lead / Project Engineer - Civil Design & Infrastructure

Lead Content Designer

Design Lead - Infrastructure

Electronics Design Lead (Multiple Locations)

Head of Structures/ Technical Design Lead

Area Manager - Bathroom Sales

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About the role

Responsibilities, Skills and Experience

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The Partnership

Customer Experience Design Manager

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