Customer service manager Work, Jobs in Dundee, Dnd (with Salaries)

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Life insurance
Quick apply
Floor Manager
Frasers —Dundee
- £35,950 a year
- Full-time
- Customer service
- Conflict management
- Training & development
- Employee discount
Quick apply
Store Manager - Convenience - Dundee
Morrisons —Dundee
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Hospitality Venue Operations Manager - Bonar Hall
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Social media management
- University
- Team management
Quick apply
11d
Account Manager
LKQ Corporation —Perth
- Full-time
- Customer service
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Regional Sales Manager
Scot JCB Group —Forfar
- Full-time
- CRM software
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
6d
Assistant Manager
Halfords —Perth
- £37,000 - £43,000 a year
- Full-time
- Team management
- Organisational skills
- IT
- Annual leave
- Employee discount
Business Development Manager
Redsquid Communications —Fife
- Full-time
- Business development
- Presentation skills
- Negotiation
Quick apply
Garden Centre Shop Manager
Homegrown Garden Centre at Bridgend (coming soon) —Cupar
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Merchandising
- Administrative experience
- Free parking
- Store discount
Quick apply
5d
Sales and Marketing Manager
Bannatyne —Perth
- £13.35 an hour
- Weekend availability
- CRM software
- Customer service
- Team management
- Annual leave
- Employee assistance programme
4d
Retail Assistant Manager
Majestic Wine Warehouses Ltd. —Perth
- £29,080.48 a year
- Customer service
- Team management
- Mentoring
- Employee discount
2d
Duty Manager
Premier Inn —Glenrothes
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Store Manager - Convenience - Leven
Morrisons —Buckhaven
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
10d
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Assistant Manager
The Rank Group —Dundee
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
Quick apply
5d
Team Leader
ESP Group —Arbroath
- Full-time
- Computer literacy
- Team management
- Computer skills
- Flexible schedule
Quick apply
Team Leader
Serco Plc —Perth
- £39.37 an hour
- 8 hour shift
- Continuous improvement
- Communication skills
Events Manager
University of St Andrews Students' Association —St. Andrews
- From £32,080 a year
- Full-time
- University
- Organisational skills
- Free parking
Quick apply
Store Manager - Convenience
Sainsbury's —Dundee
- From £33,450 a year
- Customer service
- Retail management
- Employee discount
12d
Designate Deputy Store Manager
B&M Retail —Dundee
- Weekend availability
- Retail management
- Leadership
- Employee discount

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Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Halley Stevensons Ltd -
Dundee

Quick apply

Job details

Permanent | Full-time
From £1 a year

Benefits

Company pension
Life insurance
On-site parking

Qualifications

CIPS
Computer literacy
Delivery scheduling
Production capacity planning
Lean
Logistics
Continuous improvement
Team management
Production planning
B2B
Production planning and scheduling experience
Computer skills
Manufacturing
Leadership
Transport scheduling
Communication skills
Supply chain customer service

Full job description

Looking for a career where your work really matters – and where you’ll share in the success of the business? Join us at world leading specialists in waterproofed textiles Halley Stevensons, a proud employee-owned company, where every team member has a real stake in our future.

About the role

Do you have a passion for providing exceptional customer service and continuous improvement? We're searching for a dedicated Customer Experience Manager to align customer commitments, production plans & dispatch activity.

Role purpose

To lead the fulfilment function from order confirmation through production planning, delivery management, logistics coordination and dispatch. The Customer Experience Manager ensures that customer orders are visible, prioritised, planned, progressed and shipped in line with realistic commitments.

The role requires strong commercial understanding, practical knowledge of manufacturing processes, and the ability to coordinate across Sales, Production, QC, Operations, Warehouse and Finance. It should improve delivery reliability, customer communication, order book control and cost-effective logistics performance.

Key responsibilities

Management of the following functions and team

Order Fulfilment - ensure customer orders, specifications, delivery dates, pricing references and special requirements are accurately captured and communicated.

Production planning & scheduling - translate customer demand and delivery priorities into a practical production plan with Production and Operations colleagues.

Logistics, shipping and dispatch - experience coordinating production plans, order priorities, delivery dates and cross-functional planning meetings.

Essential Knowledge, Skills & Experience

Order Fulfilment

· Order-to-dispatch processes in a manufacturing or product supply environment.

· Customer order management and delivery-promise discipline.

· Commercial trade-offs between service, cost, margin and operational feasibility.

· KPI reporting for OTIF, late orders, backlog, dispatch accuracy and freight cost.

Production planning & scheduling

· Production planning basics, including capacity, sequencing, lead times and bottlenecks.

· Stock, WIP and finished-goods understanding

· How quality holds, rework, material shortages and machine downtime affect customer delivery.

Logistics, shipping & dispatch

· Transport booking, dispatch coordination & delivery documentation.

Desirable Experience

Textiles or technical products - experience in textiles, fabric finishing, coating, technical fabrics, apparel/fabric supply, chemicals, packaging, paper, industrial consumables or other batch/process manufacturing.

B2B manufacturing - experience in made-to-order, batch, small-run or customer-specific production environments.

Production planning systems - experience using ERP, MRP, scheduling, demand planning or warehouse/order management systems.

Export and international logistics - understanding of export documentation, customs information, Incoterms, freight forwarders or customer-specific shipping requirements.

S&OP / planning rhythm - experience supporting sales and operations planning, order book reviews or structured demand/capacity meetings.

Customer service leadership - experience leading customer service, sales administration or order management teams in a B2B setting.

Inventory and WIP control - experience improving stock accuracy, WIP visibility, ageing orders or dispatch readiness.

Continuous improvement - Lean, 5 Whys, process mapping, visual management or other practical improvement tools.

Qualifications

Essential - good general education, with strong numeracy, literacy, IT and communication skills. Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.

Desirable - supply chain, logistics, business, operations management, CIPS, APICS/CPIM, Lean or project/process improvement qualification

Package offered

Salary - competitive salary - depending on qualifications & experience

Bonus - discretionary non-contractual bonus may be considered.

Benefits - Pension Contributions, Life Insurance, 32 days holiday & on-site parking

Working hours - 37hrs per week, Monday to Friday

Relocation support - may be considered for the right candidate

Employee Owned Company - eligible to become a beneficiary of the Trust after 12 months of employment.

At Halley Stevensons we’re not just colleagues – we’re co-owners. That means we’re all working together towards the same goal, and we all share in the rewards. If you’re looking for a role where you can grow, learn, and contribute to something bigger, this could be the perfect fit.

Interested? Apply now, advising of salary expectations, and you could become part of an employee-owned team where your work – and your voice – counts.

Job Types: Full-time, Permanent

Pay: From £1.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in dundee, dnd

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Floor Manager

Store Manager - Convenience - Dundee

Hospitality Venue Operations Manager - Bonar Hall

Account Manager

Regional Sales Manager

Assistant Manager

Business Development Manager

Garden Centre Shop Manager

Sales and Marketing Manager

Retail Assistant Manager

Duty Manager

Store Manager - Convenience - Leven

Customer Service Team Leader

Assistant Manager

Team Leader

Team Leader

Events Manager

Store Manager - Convenience

Designate Deputy Store Manager

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