Customer service manager Work, Jobs in Dundee (with Salaries)

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
9d
Lead Customer Experience Manager
Sainsbury's —Dundee
- From £36,250 a year
- Management
- Leadership
- Employee discount
Area Concessions Manager
Vanilla Retail Group Ltd —Dundee
- £12.71 - £13.20 an hour
- Part-time
- Sales
- Merchandising
- Store discount
- Health & wellbeing programme
Quick apply
6d
Floor Manager
Frasers —Dundee
- £35,950 a year
- Full-time
- Customer service
- Merchandising
- Retail management
- Employee discount
Quick apply
9d
Sales Assistant/Duty Manager
Run4it —Dundee
- £13 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
- Store discount
- Employee discount
Quick apply
Reception & Retail Manager
Forbes of Kingennie —Dundee
- £30,000 - £34,000 a year
- Full-time
- Hospitality
- Sales
- Maintenance
- Employee assistance programme
- Employee discount
Quick apply
11d
Account Manager
LKQ Corporation —Perth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Bar and Restaurant Manager
City Centre Pubs Dundee —Dundee
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
5d
Store Manager - Convenience - Dundee
Morrisons —Dundee
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Branch Manager - Perth
Nationwide Building Society —Perth
- From £32,800 a year
- Full-time
- Customer service
- Leadership
4d
Store Manager
Holland & Barrett —Arbroath
- Up to £31,900 a year
- Weekend availability
- Leadership
- Store discount
- Annual leave
3d
Counter Manager - St Andrews
Benefit Cosmetics UK —St. Andrews
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
Commercial Transit Sales Manager
Park's Motor Group —Perth
- Full-time
- Analysis skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager
Halfords —Perth
- £37,000 - £43,000 a year
- Full-time
- Management
- Maintenance
- Driving
- Annual leave
- Employee discount
Business Development Manager
Redsquid Communications —Fife
- Full-time
- Sales
- Presentation skills
- IT
Quick apply
Duty Manager
Premier Inn —Glenrothes
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
3d
Customer Experience Team Leader
Tesco UK —Dundee
- Part-time
- Microsoft Excel
- Management
- Team management
- Employee assistance programme
10d
Retail Services Manager
Dundee University Students Association —Dundee
- £39,599 - £39,600 a year
- Monday to Friday
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
13d
Assistant Operations Manager
Unite Students —St. Andrews
- £32,000 - £35,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
10d
Trainee Manager
Lush —Dundee
- £31,225 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Halley Stevensons Ltd -
Dundee

Quick apply

Job details

Permanent | Full-time
From £1 a year
9 days ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

Sales
Customer service
CIPS
ERP systems
Logistics
Sales administration
Numeracy
Production planning
B2B
B2B sales
IT
Leadership
Communication skills

Full job description

Looking for a career where your work really matters – and where you’ll share in the success of the business? Join us at world leading specialists in waterproofed textiles Halley Stevensons, a proud employee-owned company, where every team member has a real stake in our future.

About the role

Do you have a passion for providing exceptional customer service and continuous improvement? We're searching for a dedicated Customer Experience Manager to align customer commitments, production plans & dispatch activity.

Role purpose

To lead the fulfilment function from order confirmation through production planning, delivery management, logistics coordination and dispatch. The Customer Experience Manager ensures that customer orders are visible, prioritised, planned, progressed and shipped in line with realistic commitments.

The role requires strong commercial understanding, practical knowledge of manufacturing processes, and the ability to coordinate across Sales, Production, QC, Operations, Warehouse and Finance. It should improve delivery reliability, customer communication, order book control and cost-effective logistics performance.

Key responsibilities

Management of the following functions and team

Order Fulfilment - ensure customer orders, specifications, delivery dates, pricing references and special requirements are accurately captured and communicated.

Production planning & scheduling - translate customer demand and delivery priorities into a practical production plan with Production and Operations colleagues.

Logistics, shipping and dispatch - experience coordinating production plans, order priorities, delivery dates and cross-functional planning meetings.

Essential Knowledge, Skills & Experience

Order Fulfilment

· Order-to-dispatch processes in a manufacturing or product supply environment.

· Customer order management and delivery-promise discipline.

· Commercial trade-offs between service, cost, margin and operational feasibility.

· KPI reporting for OTIF, late orders, backlog, dispatch accuracy and freight cost.

Production planning & scheduling

· Production planning basics, including capacity, sequencing, lead times and bottlenecks.

· Stock, WIP and finished-goods understanding

· How quality holds, rework, material shortages and machine downtime affect customer delivery.

Logistics, shipping & dispatch

· Transport booking, dispatch coordination & delivery documentation.

Desirable Experience

Textiles or technical products - experience in textiles, fabric finishing, coating, technical fabrics, apparel/fabric supply, chemicals, packaging, paper, industrial consumables or other batch/process manufacturing.

B2B manufacturing - experience in made-to-order, batch, small-run or customer-specific production environments.

Production planning systems - experience using ERP, MRP, scheduling, demand planning or warehouse/order management systems.

Export and international logistics - understanding of export documentation, customs information, Incoterms, freight forwarders or customer-specific shipping requirements.

S&OP / planning rhythm - experience supporting sales and operations planning, order book reviews or structured demand/capacity meetings.

Customer service leadership - experience leading customer service, sales administration or order management teams in a B2B setting.

Inventory and WIP control - experience improving stock accuracy, WIP visibility, ageing orders or dispatch readiness.

Continuous improvement - Lean, 5 Whys, process mapping, visual management or other practical improvement tools.

Qualifications

Essential - good general education, with strong numeracy, literacy, IT and communication skills. Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.

Desirable - supply chain, logistics, business, operations management, CIPS, APICS/CPIM, Lean or project/process improvement qualification

Package offered

Salary - competitive salary - depending on qualifications & experience

Bonus - discretionary non-contractual bonus may be considered.

Benefits - Pension Contributions, Life Insurance, 32 days holiday & on-site parking

Working hours - 37hrs per week, Monday to Friday

Relocation support - may be considered for the right candidate

Employee Owned Company - eligible to become a beneficiary of the Trust after 12 months of employment.

At Halley Stevensons we’re not just colleagues – we’re co-owners. That means we’re all working together towards the same goal, and we all share in the rewards. If you’re looking for a role where you can grow, learn, and contribute to something bigger, this could be the perfect fit.

Interested? Apply now, advising of salary expectations, and you could become part of an employee-owned team where your work – and your voice – counts.

Job Types: Full-time, Permanent

Pay: From £1.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in dundee

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Lead Customer Experience Manager

Area Concessions Manager

Floor Manager

Sales Assistant/Duty Manager

Reception & Retail Manager

Account Manager

Bar and Restaurant Manager

Store Manager - Convenience - Dundee

Branch Manager - Perth

Store Manager

Counter Manager - St Andrews

Commercial Transit Sales Manager

Assistant Manager

Business Development Manager

Duty Manager

Customer Experience Team Leader

Retail Services Manager

Assistant Operations Manager

Trainee Manager

I want to receive the latest job alerts for customer service manager in dundee

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