Job Description:
Job Title: Field Service Engineer (based in Belfast area)
Location: based in Belfast area
Reports To: Engineering Manager
Company: Shredding Machinery Solutions (SMS)
Job Summary
Shredding Machinery Solutions (SMS) is seeking a highly skilled and self-motivated Field Service Engineer to join our expanding team. The role involves the installation, preventative maintenance servicing, and breakdown repairs to ensure minimum vehicle off-road time for shredding equipment installed on mobile document shredding vehicles and static in-plant shredding machinery at customer sites across Northern Ireland and Republic of Ireland.
This position requires strong problem-solving abilities, mechanical and electrical expertise, and excellent customer service skills. Engineers will be responsible for ensuring the safe and efficient operation of machinery, conducting risk assessments, and preparing method statements to comply with Health & Safety regulations.
Must be fluent in English.
Must adhere to contract Key Performance Indicators (KPIs) as agreed with customers.
Key Responsibilities
1. Equipment Installation, Maintenance & Repairs
✔ Diagnose and repair faults on shredders and ancillary equipment installed on mobile document shredding trucks and industrial in-plant shredding equipment.
✔ Carry out routine maintenance, servicing, and emergency breakdown repairs on customer sites.
✔ Install new machinery and conduct pre-delivery inspections and customer operative training before commissioning.
✔ Ensure all repairs and maintenance are performed in accordance with manufacturer guidelines and SMS quality standards.
✔Assist with parts stock takes and identification.
2. Risk Assessments & Method Statements (RAMS)
✔ Conduct site-specific Risk Assessments and Method Statements (RAMS) before commencing work.
✔ Identify and mitigate potential hazards before undertaking any servicing or repair work.
✔ Ensure compliance with customer site safety procedures and SMS safety protocols.
✔ Maintain thorough records of risk assessments and ensure they are signed off as required.
3. Health & Safety Compliance
✔ Ensure strict adherence to Health & Safety policies, including lockout/tagout (LOTO) procedures.
✔ Ensure safe handling of hydraulic and electrical systems during servicing and repairs.
✔ Use correct Personal Protective Equipment (PPE), including safety boots, gloves, eye protection, hearing protection, hard hat, and hi-visibility clothing where appropriate.
✔ Ensure that the work area is secure and free from combustible materials when carrying out hot works.
✔ Be fully aware of emergency procedures at customer sites and report any incidents or near misses immediately.
4. Tooling & Equipment
✔ Engineers must provide their own hand tools and tool kits sufficient for carrying out mechanical and electrical servicing.
✔ SMS will supply specialist tools and equipment required for specific tasks.
✔ Conduct pre-use inspections on all tools and equipment to ensure they are safe and in good working condition.
✔ Report any defective or missing equipment to the Service Coordinator immediately.
5. Customer Service & Communication
✔ Act as the first point of contact for customers regarding machine servicing and repairs.
✔ Provide clear service reports and recommendations to customers on-site.
✔ Ensure professional conduct and communication when liaising with customers and colleagues.
✔ Train customers and operators on basic machine maintenance and troubleshooting.
6. Documentation & Reporting
✔ Complete and submit detailed service reports, including parts used and work carried out. Used parts to be returned to stock for disposal.
✔ Maintain accurate timesheets, work orders, and expense reports.
✔ Provide service advisories for additional work required on equipment.
✔ Update the Service Coordinator on job progress and any potential issues that could impact customer operations.
Qualifications & Skills Required
Essential:
✔ Fluent in English (spoken and written).
✔ Experience in mechanical, electrical, or hydraulic engineering (preferably with mobile plant or heavy machinery).
✔ Proven experience working as a Field Service Engineer or similar role.
✔ Ability to diagnose electrical, hydraulic, and mechanical faults.
✔ Knowledge of hydraulic systems, sensors, motors, and control panels.
✔ Strong understanding of risk assessments, method statements, and health & safety regulations.
✔ Experience with PPE requirements and Lockout/Tagout procedures.
✔ Full valid driving licence (LGV (HGV) licence an advantage).
✔ Willingness to travel and work away from home when required.
✔ Ability to adhere to contract Key Performance Indicators (KPIs) as agreed with customers.
Desirable:
Experience in shredding equipment, recycling machinery, or mobile industrial equipment.
Forklift (MHE) and IPAF (Powered Access) license.
Certifications in welding, fabrication, or electronics.
Experience using diagnostic tools and software.
Previous experience using BigChange software.
Additional Information
Engineers must bring valid licence competencies for Material Handling Equipment (MHE), Forklift, and IPAF certification or be prepared to undertake training.
Engineers will be provided with SMS-branded PPE, but must ensure its correct use and upkeep.
Overtime, weekend, and call-out work may be required, with additional allowances paid accordingly.
Why Join SMS?
Benefits Package:
✔ Company van, phone, laptop, and fuel card – provided for work-related travel and tasks.
✔ Company pension scheme – ensuring long-term financial security.
✔ Competitive salary – reflecting skills, experience, and industry standards.
✔ Death in service benefit – 2x annual salary for employee protection.
✔ Overtime opportunities – with additional pay for extra hours worked.
Growing Business – Be part of a market-leading company in shredding and recycling solutions.
Career Development – Opportunities for specialist training and career progression.
Exciting Role – Work on a variety of high-tech mobile and static shredding machinery.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: £36,000.00-£40,000.00 per year
Benefits:
- Company car
- Company pension
- On-site parking
Work Location: Hybrid remote in Belfast BT3 9BW
