1st line support Work, Jobs in derby (with Salaries)

IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
2d
Adult Learning LLDD Tutor - Nottinghamshire
Inspire: Culture, Learning & Libraries —Nottingham
- £30,023 - £33,698 a year
- Weekend availability
- Customer service
- Microsoft Office
- Travel
8d
Adult Learning Sessional Tutor
Inspire: Culture, Learning & Libraries —Nottingham
- £29.47 an hour
- Part-time
- Customer service
- Microsoft Office
- Travel
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
ERP Specialist
Brush Group —Loughborough
- Hybrid work
- SQL
- Software development
- Employee assistance programme
- Life insurance
Director for Women's Cricket
Nottinghamshire County Cricket Club —Nottingham
- Full-time
- Leadership
- Communication skills
3d
Group Procurement Category Manager
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
- Employee discount
Quick apply
11d
NVI: Waste Management & Recycling
Ministry of Justice —Nottingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Basic maths
- English
- Presentation skills
- Annual leave
2d
HR Administrator - Fixed Term
BrettGroup —Mountsorrel
- Monday to Friday
- Administrative experience
- Human resources
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
6d
Logistics Coordinator
SDL Car Parts —Ilkeston
- £30,940 a year
- Full-time
- No experience needed
- Warehouse experience
- IT
- Employee discount
Finance Assistant
KB Event Ltd —Nottingham
- £26,500 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Dental Hygienist
Ascent Dental Care —Tamworth
- Maintenance
- Patient care
- Communication skills
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Casual Nursery Support Worker
Loughborough College —Loughborough
- £14.84 an hour
- Doctoral degree
Asset Care Lead
PepsiCo —Leicester
- Microsoft Excel
- Computer literacy
- Maintenance
Internal Sales Co-ordinator
SIMONA Peak Pipe Systems —Chesterfield
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Qualified Advanced Clinical Practitioner; Respiratory Medicine
Nottingham University Hospitals NHS Trust —Nottingham
- £57,528 - £64,750 a year
- Weekend availability
- Master's degree
- University
- Communication skills
Fertility Nurse/Sonographer - 12 Month Fixed Term Contract
TFP Fertility —Nottingham
- Weekend availability
- Bachelor's degree
- Computer skills
- Communication skills
- Free parking
Quick apply
Lecturer in Occupational Therapy
University of Derby —Kedleston
- £38,784 - £46,049 a year
- Weekend availability
- Doctoral degree
- English
- Master's degree
- Annual leave
- Employee assistance programme
Nurse Manager
TFP Fertility —Nottingham
- Weekend availability
- Management
- Project management
- Leadership

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IT Service Desk Apprentice

QA Apprenticeships -
Loughborough

Apply Now

Job details

Full-time
£25,000 a year
2 days ago

Benefits

Company pension

Qualifications

Operating systems
Customer service
GCSE
iOS
Microsoft Office
Mac OS
IT
Active Directory

Full job description

About Access Group:

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 40,000 organisations rely on Access software to help their organisation thrive.

Responsibilities:

Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s
Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base
To log, update and manage all calls via the IT call logging system
Incident categorisation, prioritisation and escalation of Service Desk incidents and requests
To take ownership of problems and be proactive when dealing with all issues
Provide basic maintenance and break-fix solutions of internal systems within SLA’s
To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
Communication with all areas of the business including service notifications and service failure updates and user training and ‘how to’ information and guidance

Who we’re looking for:

You are the type of person who is happy to help customers in such a way as to build their skills, increase their efficiency and enhance their enjoyment of using the systems you support. You must be a highly organised and disciplined person with a passion for information technology. A passion for providing exceptional customer service is a must and the personal drive to deliver service that exceeds the expectation of the end user through a positive, well organised and structured work ethic.

The right candidate will be provided with all the support necessary to succeed in this role and to develop within Access UK Ltd. This role would suit a school or college leaver looking for their first opportunity in information technology with fantastic career progression opportunities.

Desirable skills:

Excellent customer service skills
Understanding of mobile telephony and smart devices
Understanding of Active Directory (desirable)
Support knowledge of Windows 11/iOS/MacOS Operating Systems
Knowledge of Microsoft Office 365 (desirable)
A keen desire to learning new skills and developing a career in IT
Flexibility is required with some out of hours work

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am – 5:30pm

Benefits:
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:

A competitive salary
Giving back/charity days

Future prospects:

We are a growing software company and we deliver on what we say we do! We take the
development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

1st line support jobs in derby

IT Service Desk Apprentice

Adult Learning LLDD Tutor - Nottinghamshire

Adult Learning Sessional Tutor

Digital Service Desk Engineer

ERP Specialist

Director for Women's Cricket

Group Procurement Category Manager

NVI: Waste Management & Recycling

HR Administrator - Fixed Term

Logistics Coordinator

Finance Assistant

Dental Hygienist

Senior TechOps Generalist

Casual Nursery Support Worker

Asset Care Lead

Internal Sales Co-ordinator

Qualified Advanced Clinical Practitioner; Respiratory Medicine

Fertility Nurse/Sonographer - 12 Month Fixed Term Contract

Lecturer in Occupational Therapy

Nurse Manager

I want to receive the latest job alerts for 1st line support in derby

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