Technical support Work, Jobs in Ironbridge Gorge (with Salaries)

Technical Support Engineer - EV & Energy Solutions
Luceco Plc —Telford
- Full-time
- Customer service
- Organisational skills
- Software development
- Free parking
- Employee stock purchase plan
Quick apply
4h
Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Support Technician
Steelstrip Services Ltd —Dudley
- £28,000 - £32,000 a year
- Full-time
- Windows
- SQL
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
IT Recycling Specialist
Converge Technology Solutions —Stafford
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Business development
8d
Field Support Specialist
FOODHUB —Wolverhampton
- £34,258 a year
- Weekend availability
- Software troubleshooting
- Sales
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
1d
Senior Technical Training Advisor
Carrier —Telford
- £34,500 - £69,500 a year
- Full-time
- Presentation skills
- Mentoring
- IT
- Life insurance
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- Driving
- IT
- In-person
- Free parking
Quick apply
10d
Power Academy Trainer for HV and LV Systems
Schneider Electric —Telford
- Full-time
- Hybrid work
- Maintenance
- English
- Bachelor's degree
- Annual leave
- Life insurance
IT Production Support Analyst
Corpay —Walsall
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Life insurance
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Walsall
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
Digital Skills Tutor
Murray Hall Community Trust —Tipton
- £35 an hour
- Call to connect
- English
- Bachelor's degree
- IT
- Free parking
- Flexible schedule
Quick apply
13d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Software Support Specialist (WMS)
Pets at Home —Stafford
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Driving
- Travel
6d
Senior Systems Administrator
Muller Group —Market Drayton
- Full-time
- Microsoft Office
- Travel
- IT
- Employee discount
- Bereavement leave
Senior Technical Specification and Support Manager
ASSA ABLOY —Willenhall
- System design
- Continuous improvement
- Computer networking
14d
Digital Training & Support Coach
Manor Farm Community Association —Walsall
- £15 an hour
- Part-time
- IT
- In-person
- Teaching
- Free parking
Quick apply
IT Trainer
Higgs LLP —Brierley Hill
- IT
Quick apply
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
12d
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply

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Technical Support Engineer - EV & Energy Solutions

Luceco Plc
Telford

Quick apply

Job details

Permanent | Full-time
4 hours ago

Benefits

Free parking
Casual dress
Additional leave
Employee stock purchase plan
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service
Technical support
IT support
Organisational skills
Telecommunication
Software development
Communication skills

Full job description

Technical Support Engineer – EV & Energy Solutions

Location: Telford, Shropshire (Office Based)
Contract: Full Time | Permanent | Monday to Friday
Salary: Competitive + 10% Performance Bonus
Benefits: Pension, Private Healthcare Contribution, SIPS Scheme and More

Join the Future of Smart Energy

Are you a technically minded problem-solver who enjoys helping customers, troubleshooting technology and learning new systems?

Do you want to build your career within one of the UK's fastest-growing sectors, working with innovative EV charging and energy storage solutions that are helping shape a smarter, greener future?

If so, we'd love to hear from you.

At Sync Energy, part of the Luceco Group, we're looking for a Technical Support Engineer to join our growing team and become a trusted technical expert for customers, installers and partners across our range of EV charging and energy products.

About Sync Energy

Sync Energy is a leading UK manufacturer of electric vehicle charging solutions and battery storage systems.

As demand for sustainable energy technology continues to grow, we're investing heavily in innovation, product development and customer experience. Our products are helping businesses and homeowners transition to cleaner, smarter energy solutions, and we're looking for talented people to join us on that journey.

The Opportunity

This is an excellent opportunity for someone with technical support, electrical, networking, telecommunications, electronics or customer service experience to develop their career within the rapidly expanding EV and renewable energy sector.

You'll provide technical support across a range of products, helping customers diagnose faults, resolve issues and maximise the performance of their equipment.

No two days are the same, and you'll have the opportunity to work closely with Product, Engineering and Software Development teams while continually expanding your technical knowledge.

What You'll Be Doing

Providing first-class technical support to customers, installers and distribution partners.
Diagnosing and resolving hardware, software and connectivity issues.
Supporting product commissioning and configuration activities.
Investigating faults across EV chargers and energy storage products.
Escalating complex technical issues to specialist internal teams where required.
Maintaining accurate records through support ticketing systems.
Prioritising and managing multiple customer cases simultaneously.
Communicating technical information clearly and confidently to both technical and non-technical customers.
Contributing to product improvements through customer feedback and issue analysis.
Supporting the ongoing development of technical knowledge resources and troubleshooting guides.

A Typical Day Might Include

· Helping an installer configure a new EV charger

· Troubleshooting a connectivity issue with a customer

· Working with engineering teams to investigate a product fault

· Providing technical guidance over the phone and email

· Testing potential solutions before communicating them to customers

· Identifying recurring issues and helping improve future products

About You

We're looking for someone who enjoys solving problems, helping people and learning new technologies.

You may already have experience in:

Technical Support
Technical Helpdesk
Customer Technical Support
Electrical Products
Electronics
Telecommunications
Networking
Renewable Energy
Smart Home Technology
IT Support
EV Charging Solutions

Essential Skills

Strong troubleshooting and problem-solving abilities.
Excellent communication skills, both written and verbal.
Ability to manage multiple priorities and deadlines.
Customer-focused approach with a passion for delivering excellent service.
Strong organisational skills and attention to detail.
Confidence working with technical products and systems.
Positive attitude and willingness to learn.

Desirable Experience

EV Charging Technologies
Battery Storage Systems
Electrical Products
Networking and Connectivity Support
Technical Customer Service
CRM or Helpdesk Systems

Don't worry if you don't tick every box. If you have a strong technical aptitude and a passion for customer support, we'd still love to hear from you.

Why Join Sync Energy?

Join a growing business at the forefront of the UK's energy transition.
Work with innovative EV charging and energy storage technologies.
Develop your technical expertise within a rapidly expanding market.
Access ongoing training and development opportunities.
Work alongside experienced engineering, product and software teams.
Enjoy genuine career progression opportunities as the business continues to grow.
Be part of a supportive, collaborative and forward-thinking team.

Build Your Future With Us

Whether you're currently working in technical support, electrical products, IT support, telecommunications or another customer-facing technical role, this could be the perfect opportunity to develop a rewarding career within the EV and smart energy sector.

Apply today and help power the future with Sync Energy.

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Employee stock purchase plan
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme
Sick pay

Ability to commute/relocate:

Telford TF3 3BD: reliably commute or plan to relocate before starting work (preferred)

Experience:

Technical support: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Location:

Telford TF3 3BD (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in ironbridge gorge

Technical Support Engineer - EV & Energy Solutions

Telecoms Support Desk Engineer

IT Support Technician

IT Recycling Specialist

Field Support Specialist

Senior Technical Training Advisor

IT Technician

Power Academy Trainer for HV and LV Systems

IT Production Support Analyst

3rd Line Technical Support Engineer

Digital Skills Tutor

Field Service Administrator

Software Support Specialist (WMS)

Senior Systems Administrator

Senior Technical Specification and Support Manager

Digital Training & Support Coach

IT Trainer

Service Desk Analyst

Technical Support & Application Engineer UK (f/m/x)

IT Field Service Engineer

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