3rd line support engineer Work, Jobs in Sidcup, Gtl (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
Network Engineer (Enterprise)
Arsenal Football Club —London
- Hybrid work
- Azure
- Computer networking
- Employee assistance programme
- Employee discount
3d
AMS Engineer
Methods Business and Digital Technology —London
- £45,000 - £49,000 a year
- 8 hour shift
- Remote
- Java
- SQL
- Scripting
- Employee assistance programme
Quick apply
IT Operations Engineer Level III
The Economist Group —London
- Monday to Friday
- Hybrid work
- Oracle
- Windows
- IT
- Employee assistance programme
Quick apply
IT Core Systems Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply
2d
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Infrastructure Engineer
Cabot Financial —West Malling
- Hybrid work
- Azure
- Microsoft Office
- SQL
- Employee discount
8d
Senior Legal Intercept Engineer
Viasat —London
- Project management
- Computer networking
- Software development
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —London
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
12d
End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
2d
Group IT Operations and Security Engineer
Chartered Insurance Institute —London
- £60,000 - £65,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
4d
Network Engineer (Enterprise)
Arsenal Football Club PLC —Highbury
- Hybrid work
- Azure
- Computer networking
- Employee assistance programme
- Employee discount
4d
Infrastructure Engineer
West Ham United —London
- £35,000 - £40,000 a year
- Weekend availability
- Azure
- Driving
- Computer networking
- Annual leave
- Employee discount
Quick apply
3d
Network Engineer
Home Office —Hendon
- £43,500 - £46,000 a year
- Full-time
- Remote
- Management
- Presentation skills
- Travel
- Annual leave
1d
1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
5d
Infrastructure Engineer (Unified Communications)
Nuffield Health —Epsom
- Full-time
- Hybrid work
- Data analysis skills
- Scripting
- IT
- Employee discount
- Gym membership
Senior Microsoft 365 Platform Engineer
Pharmaron —Hoddesdon
- Microsoft Access
- Computer Science
- Bachelor's degree
5d
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
5d
Senior IT Infrastructure Engineer
The National Archives —Kew
- £50,569 a year
- Full-time
- Azure
- Microsoft Office
- AWS
- Annual leave
1d

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IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

Apply Now

Job details

Qualifications

Windows
Technical support
Project management
IT support
Project management methodology
Agile

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

Apply Now

Refine Your Search

3rd line support engineer jobs in sidcup, gtl

IT Support Analyst – Client Services & Monitoring

Network Engineer (Enterprise)

AMS Engineer

IT Operations Engineer Level III

IT Core Systems Engineer

ASPIRE GSC-Onsite IT Support Engineer

Infrastructure Engineer

Senior Legal Intercept Engineer

3rd Line Technical Support Engineer

End User Support Engineer

Group IT Operations and Security Engineer

Network Engineer (Enterprise)

Infrastructure Engineer

Network Engineer

1st Line Technician

Infrastructure Engineer (Unified Communications)

Senior Microsoft 365 Platform Engineer

IT Technical Systems Analyst (Applications Team)

Senior IT Infrastructure Engineer

Other jobs to consider

I want to receive the latest job alerts for 3rd line support engineer in sidcup, gtl

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