Back office executive Work, Jobs in Bristol, Bst (with Salaries)

Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
12d
SEO Executive
RAC —Bristol
- Hybrid work
- Communication skills
- Flexible schedule
PMO Project Director - Energy & Natural Resource
Turner & Townsend —Bristol
- Full-time
- Management
- Continuous improvement
- Mentoring
Quick apply
Business Development Representative
Snap Analytics —Bristol
- £35,000 - £42,000 a year
- Hybrid work
- Salesforce
- Business development
- Communication skills
Quick apply
3d
Partnerships & Client Care Coordinator
Stride Treglown —Clifton
- Part-time
- CRM software
- Computer literacy
- Travel
Quick apply
Customer Success and Retention Director (SaaS)
Contracts Advance —Bath
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- In-person
Quick apply
Email Marketing Manager
RAC —Bristol
- Hybrid work
- Team management
- Annual leave
- Flexible schedule
Corporate Procurement Manager
NAVANTIA UK —Bristol
- Full-time
- Travel
- Leadership
Quick apply
Business Development Executive
IMSM —Malmesbury
- Hybrid work
- Business development
- Time management
Commercial IT Associate/Senior Associate (5-7 PQE)
Bevan Brittan —Bristol
- Hybrid work
- Organisational skills
- Employee assistance programme
Director - Business Finance & Controllership
Deloitte —Bristol
- Hybrid work
- Sales
- Business development
- No degree
Senior Risk Manager Defence
Turner & Townsend —Bristol
- Full-time
- Analysis skills
- Travel
- Recruiting
Quick apply
Occupational Hygienist
Wessex Water —Bath
- Analysis skills
- Organisational skills
- Communication skills
Residential Property Lawyer - Bath
Battens Solicitor Limited —Bath
- Hybrid work
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Affiliate Marketing Executive
RAC —Bristol
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
3d
Framework Executive
Bevan Brittan —Bristol
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Computer literacy
- Employee assistance programme
Senior Bids Executive
Bevan Brittan —Bristol
- Hybrid work
- CRM software
- Microsoft Office
- Project management
- Employee assistance programme
4d
Digital Delivery Senior Automation Tester
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- No degree
- Financial services
Head of Portfolio Management & Delivery
Foot Anstey LLP —Bristol
- Full-time
- Hybrid work
- PMP
- Continuous improvement
- Agile
Quick apply

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Digital Customer Service Advisor

Unify Brand Partnerships
Cwmbran

Quick apply

Job details

Permanent | Full-time
£26,500 a year
12 days ago

Benefits

Annual leave
Company events
Employee discount

Qualifications

Live chat
Microsoft Excel
Returns processing
Client engagement
Computer literacy
Microsoft Office Suite
E-commerce
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Our Company

Unify Brand Partnerships is a leading sports, outdoor and lifestyle agency, representing an impressive portfolio of globally recognised brands across the UK. Our portfolio includes Cotopaxi, Xero Shoes, Feetures, Reef, Teva and many more, with exciting plans for continued growth and expansion.

At Unify Brand Partnerships, we are passionate about the brands we represent and the experiences we create. We are looking for individuals who share our enthusiasm, take pride in their work and are committed to delivering exceptional results.

About Us

We're a growing ecommerce team supporting a portfolio of lifestyle brands sold both direct-to-consumer and through Amazon. As we scale, we're looking for a Customer Service Executive to be the friendly, reliable voice our customers hear when they need help - whether that's tracking down a missing parcel, getting the right size, or resolving a product issue.

Reporting directly to the Ecommerce Merchandising Manager, you’ll be the first point of contact for customers shopping with us online and via Amazon. This is a hands-on, front-facing role where no two days are quite the same - one minute you're helping someone find the right fit, the next you're chasing a courier or processing a warranty claim. You'll play a genuinely important part in how our customers experience our brands.

Responsibilities

Act as the first point of contact responding to customer queries via our helpdesk (Gorgias), covering email, chat, and social channels delivering an exceptional first impression of all brands by responding promptly and effectively to customer and prospective customer enquiries.
Provide accurate product, pricing, stock availability and delivery information, helping customers throughout their purchasing journey via Shopify and Amazon.
Advising customers on sizing and fit to reduce returns and improve satisfaction
Managing returns and exchanges through Loop, keeping the process smooth and hassle-free.
Manage warranty claims from first enquiry through to resolution, ensuring customers are kept informed throughout the process.
Consistently delivering a warm, helpful, solutions-focused experience that keeps customers coming back
Resolve customer queries efficiently and proactively, escalating issues where appropriate to ensure a prompt resolution. Building and maintaining strong relationships with customers, fostering trust, satisfaction and brand loyalty.
Track and monitor customer interactions, identifying trends and opportunities to continually improve customer communications, guides and FAQs to support self-service.
Develop and maintain a working knowledge of all internal systems and processes, including Shopify, Orderwise, Gorgias, Loop and Microsoft Office applications, particularly Excel.
Manage customer engagement across product review platforms, including Yotpo and Trustpilot (full training provided), ensuring all feedback is acknowledged and responded to in a timely, professional and positive manner.
Provide community management support across social media platforms, responding to customer comments and enquiries in line with brand guidelines.
Prepare and distribute regular customer service reports and insights to the Head of D2C, highlighting key metrics, trends and areas for improvement.

What We're Looking For

Previous experience in a customer service, retail, or hospitality role is helpful but not essential - we'll train the right person
A genuine people person: patient, empathetic, and calm under pressure
Strong written communication skills - clear, friendly, and professional
Good attention to detail and comfortable juggling multiple queries at once
Confident using computers and happy to learn new software/systems (Gorgias, Loop, Shopify, Amazon Seller Central, Yotpo, Trustpilot - full training provided)
A proactive, can-do attitude and a genuine interest in ecommerce
Able to work full-time, on-site at our Cwmbran office

What You'll Get

Full training on all systems and processes - no prior ecommerce experience required
The chance to work across a portfolio of well-known lifestyle brands
A supportive, close-knit ecommerce team
Real opportunity for progression as the team and business grows
24 days annual leave plus bank holidays
Generous discount on portfolio of brands
Company events, raffle prizes and incentives

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

back office executive jobs in bristol, bst

Digital Customer Service Advisor

SEO Executive

PMO Project Director - Energy & Natural Resource

Business Development Representative

Partnerships & Client Care Coordinator

Customer Success and Retention Director (SaaS)

Email Marketing Manager

Corporate Procurement Manager

Business Development Executive

Commercial IT Associate/Senior Associate (5-7 PQE)

Director - Business Finance & Controllership

Senior Risk Manager Defence

Occupational Hygienist

Residential Property Lawyer - Bath

Affiliate Marketing Executive

Framework Executive

Senior Bids Executive

Digital Delivery Senior Automation Tester

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Head of Portfolio Management & Delivery

I want to receive the latest job alerts for back office executive in bristol, bst

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