"mba" Work, Jobs in Remote (with Salaries)

Remote Customer Service Specialist — Permanent, Full-Time B2B Client Support
BidX.ai —Remote
- £25,000 - £30,000 a year
- Full-time
- Remote
- Doctoral degree
- Customer service
- English
Quick apply
Senior Research Associate
IMD International Institute for Management Development —Remote
- £28,000.00 - £39,649.32 a year
- Full-time
- Remote
- Microsoft Powerpoint
- English
- Master's degree
Quick apply
1d
Director, Corporate Affairs and Communications, UK & Ireland
BeiGene —Remote
- £105,700 - £132,100 a year
- Full-time
- Remote
- CRM software
- Doctoral degree
- English
Senior Business Analyst (Business Engagement & Enablement)
Parexel —Remote
- Remote
- Computer Science
- Master's degree
- Analysis skills
7h
Property Investment & Business Development Assistant (Portfolio Opportunity)
Signature Hosts Ltd —Remote
- £1 a year
- Part-time
- Remote
- Microsoft Powerpoint
- Business development
- Organisational skills
- Flexible schedule
Quick apply
Business Development Director
Perceptive —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Finance & Strategy Manager
Revolut —Remote
- Remote
- Data analysis skills
- Master's degree
- Business
Associate Director, Marketing
HEMA Biologics —Field Based
- Weekend availability
- Sales
- Master's degree
- Analysis skills
Executive Director, Clinical Business Development (Strategic Accounts)
Syneos Health Commercial Solutions —Remote
- CRM software
- Doctoral degree
- Up to 50% travel
9d
Deal Desk Strategist - EMEA
Saviynt —Remote
- Full-time
- Remote
- Sales
- Salesforce
- Maintenance
Quick apply
EU Business Development Director - Commercial Leadership | GMP Labs
Thermo Fisher Scientific —Remote
- 8 hour shift
- Remote
- Sales
- Microsoft Office
- Master's degree
2d
Master Class - Business Consultant - Life Sciences Content (United Kingdom)
Veeva Systems —Remote
- Full-time
- Remote
- Doctoral degree
- Travel
- In-person
Master Class - Business Consultant - Life Sciences Quality (United Kingdom)
Veeva Systems —Remote
- Full-time
- Remote
- Doctoral degree
- Travel
- In-person
Master Class - Business Consultant - Life Sciences R&D (United Kingdom)
Veeva Systems —Remote
- Full-time
- Remote
- Doctoral degree
- Travel
- In-person
Sr Sales Manager EMEA
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Management
- Up to 50% travel
- Sales
Director of Product - Platform, Payload & Services
Kepler Communications —Remote
- Full-time
- Remote
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Engineering Director, Global Capital and Process Standards
Ball Corporation —Remote
- Remote
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Finance Business Partner - Enabling Functions
Dechra Pharmaceuticals PLC —Remote
- £75,000 - £80,000 a year
- Remote
- Master's degree
- Bachelor's degree
- Travel
- Employee assistance programme
10d
Head of Project Delivery (Real Estate Development)
Dobrov&Family Group —Remote
- Remote
- Hospitality
- PMP
- Engineering
Strategic Proposal Writer
Parexel —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Remote Customer Service Specialist — Permanent, Full-Time B2B Client Support

BidX.ai
Remote

Quick apply

Job details

Full-time
£25,000 - £30,000 a year

Qualifications

Doctoral degree
Customer service
English
Master's degree
AI
Business

Full job description

Remote Customer Service Specialist — Full-Time B2B Client Support

Company: BidX.ai
Location: Remote
Pay: £25,000–£30,000 per year equivalent, depending on experience
Engagement: Full-time contractor role through Upwork

About BidX.ai

BidX.ai is an AI technology platform and grant funding consultancy. We help ambitious UK and EU companies access non-dilutive grant funding.

What we do:

Help companies secure £100K–£2M in grant funding
No equity. No loans. No dilution.
Combine AI tools, grant expertise and hands-on consultancy
Support founders from funding strategy to application delivery
Work with founders, CEOs and senior leadership teams
Helped companies secure £125M+ in non-dilutive grant funding
Built by serial tech entrepreneurs, MBA/PhD founders, AI specialists and GTM experts

The role

We are hiring a full-time Remote Customer Service Specialist to support clients after they join us.

This is a hands-on, front-line client support role.

You will be in the detail every day: replying to clients, chasing internal updates, keeping trackers clean, sending follow-ups and making sure clients know what is happening next.

You will also help improve the templates, checklists and processes that make client support better.

This is not a strategy-only role. We need someone calm, organised and articulate who enjoys doing the daily client communication work properly.

What you will be responsible for

Day-to-day client support after the deal closes
Client onboarding and handover follow-ups
Client updates, reminders and next steps
Customer satisfaction and service quality
Clean notes, trackers and follow-up discipline
Chasing updates from sales, delivery and grant writers
Making sure agreed client communication processes are followed
Flagging client feedback, risks and recurring issues to the founders

What you will do

Support clients by email, messages, phone and occasional video calls
Keep clients updated on progress, next steps and timelines
Answer client questions clearly and professionally
Manage expectations without overpromising
Track customer satisfaction and help improve client experience scores
Chase internal updates and close the loop with clients
Spot client issues early and help get them resolved quickly
Maintain clean notes, actions, timelines and follow-ups
Improve templates, checklists and handover processes
Help make sure sales, delivery and grant writers follow agreed client communication standards
Report directly to the founders

You must have

Excellent written and spoken English
Strong customer service or client support experience
Experience supporting clients after the sale
Confidence speaking with founders, CEOs or senior clients
Calm judgement under pressure
Clear, warm and professional communication
Strong CRM, admin and client tracking skills
Excellent follow-up discipline
Ability to chase internal teams without getting awkward or flustered
Confidence working in a fast-moving remote team

Ideal experience

Customer service, client support, client success, account management or operations
B2B services, SaaS, consulting, finance, legal, grants or agencies
Experience working with startups, technology companies or founder-led businesses
Experience improving client templates, checklists or workflows
Experience helping improve customer satisfaction, response times or service quality

This role is not for you if

You want a strategy-only role
You need a highly structured corporate environment
You get flustered when clients are unclear, impatient or frustrated
You only want to reply to easy messages
You are uncomfortable chasing internal teams for updates
You avoid difficult conversations
You struggle to write clearly and professionally
You do not like working with founders or fast-moving teams
You dislike detailed follow-up, trackers and admin

Engagement

This is a full-time remote contractor role through Upwork.

We are looking for someone who can work with us consistently and become a trusted part of the client support function.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Application question(s):

In your most recent role, how many paying B2B clients did you personally support after the deal was signed, and what were you responsible for?
What customer service, client satisfaction, response-time or service quality KPIs were you responsible for? Please include numbers where possible.
What delivery process, workflow, template or service standard did you personally improve to keep client support or delivery on track?
What process have you used to make sure clients are clearly onboarded, understand the service they have bought, and know what happens next?
What is your current base salary, in £ per year?
What is your current notice period, in weeks?

Work Location: Remote

Quick apply

Refine Your Search

"mba" jobs in remote

Remote Customer Service Specialist — Permanent, Full-Time B2B Client Support

Senior Research Associate

Director, Corporate Affairs and Communications, UK & Ireland

Senior Business Analyst (Business Engagement & Enablement)

Property Investment & Business Development Assistant (Portfolio Opportunity)

Business Development Director

Finance & Strategy Manager

Associate Director, Marketing

Executive Director, Clinical Business Development (Strategic Accounts)

Deal Desk Strategist - EMEA

EU Business Development Director - Commercial Leadership | GMP Labs

Master Class - Business Consultant - Life Sciences Content (United Kingdom)

Master Class - Business Consultant - Life Sciences Quality (United Kingdom)

Master Class - Business Consultant - Life Sciences R&D (United Kingdom)

Sr Sales Manager EMEA

Director of Product - Platform, Payload & Services

Engineering Director, Global Capital and Process Standards

Finance Business Partner - Enabling Functions

Head of Project Delivery (Real Estate Development)

Strategic Proposal Writer

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