Job title: Professional Business Support - 12 Month Fixed Term Contract or Secondment Opportunity
Department: Payment Systems Market Interventions
Salary: National (Edinburgh and Leeds) ranging from £25,000 to £31,200and London from £27,500 to £34,300 to (salary offered will be based on skills and experience)
This role is graded as: Professional Business Support, Corporate
Your external recruitment contact is Raimonda Stankute via [email protected]
Your internal recruitment contact is Katie Baker via [email protected]
Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the PSR and team
Every time anyone uses a cash machine, transfers money, uses contactless, or gets paid, they use a payment system. Payment systems are always evolving and the PSR is here to make sure they work well for everyone. Follow this link to find out more About The PSR.
The PSR is an independent economic regulator led by interim Managing Director, David Geale – who is also FCA Executive Director, Payments and Digital Finance. Operationally the PSR is currently an independent subsidiary of the Financial Conduct Authority (FCA), however in March 2025 the Prime Minister announced that the PSR would be consolidated into the FCA, a pragmatic next step in simplifying regulation of payments. This transition will likely take some time and will follow a Government consultation, although the Government has already been clear that payment systems must continue to be effectively regulated. For the time being, therefore, the PSR continues to focus on delivering its important and impactful programme of work, collaborating closely with the FCA.
The Payment Services Market Intervention Department (PSMI) you are applying to join will ultimately move into the FCA when the new legislation takes effect. Candidates should be aware, therefore, that there may be changes to their responsibilities as consolidation into the FCA progresses.
Role responsibilities
Provide high-quality administrative support to the PSMI team, ensuring work is well organised, efficiently coordinated and delivered at pace
Support the smooth running of team operations by managing core processes, including recruitment activity and joiner, mover and leaver administration
Coordinate meetings end-to-end, including scheduling, preparing materials and capturing accurate minutes and actions
Manage complex diaries and support managers with day-to-day coordination, ensuring priorities are effectively planned and delivered
Act as a central contact point through management of the team mailbox, using judgement to prioritise, respond or escalate queries
Maintain effective records management and compliance processes, including supporting inductions and carrying out required checks
Build strong working relationships and collaborate with colleagues, PAs and administrators across the PSR and FCA to support effective team delivery
Skills required
Minimum:
Proven experience providing high-quality administrative support to teams or senior individuals, including coordinating activities and managing stakeholder interactions
Effective written and verbal communication skills, with the ability to produce clear, professional correspondence and respond effectively to enquiries
Good working knowledge of Microsoft Office applications (Word, Excel, Outlook, OneNote), with the ability to use them effectively in a professional environment
Essential:
Highly organised, with the ability to prioritise effectively and manage competing demands in a busy environment
Demonstrated ability to take ownership of tasks, using sound judgement to prioritise, make decisions and escalate where appropriate
Experience supporting team operations, including coordinating meetings, managing diaries and inboxes and supporting onboarding or recruitment activity
Good attention to detail, with a focus on accuracy when handling documentation, records and administrative processes
Ability to build and maintain effective working relationships across a wide range of stakeholders, contributing to collaborative team delivery
Ability to handle sensitive and confidential information with discretion, while adhering to established processes and standards
Proactive and solutions-focused approach, with a commitment to continuous improvement and enhancing ways of working
Benefits
25 days annual leave plus bank holidays
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection and 24/7 Employee Assistance
35 hours of paid volunteering annually
Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
A flexible benefits scheme designed around your lifestyle
For a full list of our benefits and our recruitment process as a whole visit our benefits page.
Our values and culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability confident: our hiring approach
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timelines
Timeline:
Job advert closes: Midnight, 7th June 2026
CV Review/Shortlist: 9th June 2026
Interview: w/c 15th June 2026
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
