Policy advisor Work, Jobs in Gloucester (with Salaries)

Ecotalk Advisor
Ecotalk —Stroud
- £26,265 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Maths
- Free parking
- Store discount
Quick apply
9d
Health Improvement Lead (Tackling Tobacco Dependency), Band 7
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Part-time
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Employee discount
12d
Customer Service Advisor (Metering)
Ecotricity —Stroud
- £25,550 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Store discount
Quick apply
7d
Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
14d
Administrator/Receptionist
Prospect Training Services —Gloucester
- £25,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
6d
Lettings Advisor
Bromford —Tewkesbury
- £28,462.50 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
5d
HR/ER Advisor
Lodge Security Ltd —Cirencester
- £30,000 - £36,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Internal Recruitment Advisor
Muller Group —Eastington
- Full-time
- Travel
- Communication skills
- Annual leave
- Bereavement leave
2d
People Services Advisor (HR)
Caring for Communities and People —Cheltenham
- £28,210 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Contracts
- Annual leave
- Employee discount
5d
Ecotalk Advisor
Ecotricity —Stroud
- £26,265 a year
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
- Employee discount
HR Advisor
Genesis CTE —Gloucester
- £32,500 - £36,000 a year
- Part-time
- Human resources
- Recruiting
- Organisational skills
- Store discount
- Health & wellbeing programme
Quick apply
People Partner
Superdry —Cheltenham
- Driving
- Human resources
- Communication skills
- Store discount
- Annual leave
Regulatory Advisor Manager
Campden BRI —Chipping Campden
- £45,000 - £60,000 a year
- Remote
- Customer service
- Business development
- Analysis skills
- Employee discount
1d
Senior HS&E Advisor
Gallifordtry —Cheltenham
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
14d
Hospital Independent Domestic Violence Advisor (HIDVA)
Axis Counselling —Worcester
- From £28,167 a year
- Part-time
- Hybrid work
- In-person
- Work from home
- Sick pay
Quick apply
People Partner (12 Month FTC Maternity Cover)
Superdry —Cheltenham
- Driving
- Human resources
- Communication skills
- Store discount
- Annual leave
Health, Safety & Environment Advisor
Muller Group —Eastington
- Full-time
- Microsoft Office
- SharePoint
- Annual leave
- Employee assistance programme
Prison Offender Manager - Non-operational - Full Time
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
Holiday Home Sales Advisor - Hoburne Cotswold
Hoburne —Cirencester
- £28,600 a year
- Weekend availability
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Capabilities Manager
London Ambulance Service NHS Trust —Moreton-In-Marsh
- £57,528 - £64,750 a year
- Full-time
- Training & development
- Leadership
13d

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policy advisor jobs near gloucester

Ecotalk Advisor

Ecotalk
Stroud

Quick apply

Job details

Permanent | Full-time
£26,265 a year
9 days ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Paid volunteer time
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Numeracy
Maths
Relationship management
Customer interaction
Outbound calling
Communication skills

Full job description

About The Role

Great customer service is not rocket science. It’s about keeping our promises, and fixing problems quickly. In essence it’s about treating our customers the way we like to be treated.

The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that’s by resolving a customer’s query whilst they’re on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs.

We’re looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time.

The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.

What you will do…

Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution
Ensure our customer accounts are correct and all requests are completed accurately
To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently
Mobile port ins for customers who want to keep their mobile phone number
Managing customer queries via email and social media
Adapt to the business needs when required
Working with your Line Manager to achieve personal and team objectives
Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the Team and Ecotalk as a whole

About You

Some previous customer service experience would be helpful – but anything relevant will be considered. If you want to be part of our awesome team, enjoy working with a great bunch of people and are supportive to others in a busy environment, this may be right for you.

We also need you to have a good grasp of numbers and be able to talk confidently to customers in the person and on the phone, although of course we’ll give you training. Being happy and accurate working with detail is really important, and you’ll often need to organise and prioritise your own work.

Knowledge, skills and experience:

Ability to build rapport
Experience in providing an excellent level of customer service
Good computer literacy, including Microsoft word and Excel
Excellent listening skills and verbal & written communication skills
Effective objection handling
Numeracy and problem-solving skills
Excellent attention to detail
Experience in using multiple IT systems simultaneously
The ability to work with reports from several systems containing vital information.
Capable of working with financial aspects of the procedures

Attributes:

Manages relationships effectively both internally and externally
Methodical and organised, managing own work
Is receptive to feedback and acts accordingly
Exceptional team player who builds open and supportive relationships
Flexible and adaptable approach to work

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £26,265.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Application question(s):

Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office?
Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

policy advisor jobs in gloucester

Ecotalk Advisor

Health Improvement Lead (Tackling Tobacco Dependency), Band 7

Customer Service Advisor (Metering)

Customer Service Advisor

Administrator/Receptionist

Lettings Advisor

HR/ER Advisor

Internal Recruitment Advisor

People Services Advisor (HR)

Ecotalk Advisor

HR Advisor

People Partner

Regulatory Advisor Manager

Senior HS&E Advisor

Hospital Independent Domestic Violence Advisor (HIDVA)

People Partner (12 Month FTC Maternity Cover)

Health, Safety & Environment Advisor

Prison Offender Manager - Non-operational - Full Time

Holiday Home Sales Advisor - Hoburne Cotswold

Capabilities Manager

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