technical support manager Work, Jobs in london (with Salaries)

Account Manager Sr Lead, Technical Accounts (TAM)
FIS Global —London
- Full-time
- Bachelor's degree
Customer Solution Manager - TikTok Shop (Italian/Spanish/Dutch/Polish speaker) (Third Party Associate)
TikTok —London
- Temporary
- Spanish
- English
- Project management
Head of Technical Account Management
MOBKOI —London
- £80,000 a year
- Full-time
- Hybrid work
- English
- SQL
- JavaScript
Quick apply
Technology Adoption Lead
Norton Rose Fulbright —London
- Agile
- IT
- In-person
7d
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Technical Account Manager
HUMAN —London
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Engineering
Service Desk Analyst / Manager
Shieldpay —London
- Hybrid work
- Microsoft Outlook
- Travel
- SharePoint
- Flexible schedule
Quick apply
7d
Senior Technical Account Manager - Demand
Verve —London
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Business development
Quick apply
Senior Technical Account Manager
Snowflake —London
- Azure
- Computer Science
- SQL
Technical Account Manager
Fortinet —London
- Full-time
- Hybrid work
- Computer Science
- Sales
- Engineering
Technical Solutions Manager (London Based)
Tixr —London
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Project management
- Life insurance
Quick apply
Senior Technical Account Manager
Ben —London
- Full-time
- Hybrid work
- Software troubleshooting
- SQL
- Analysis skills
Retail Tech Support Manager
River Island —London
- Full-time
- Hybrid work
- SQL
- AWS
- Project management
- Employee discount
- Gym membership
Quick apply
13d
Tech Lead, Service Desk
Norstella —London
- Full-time
- Azure
- Analysis skills
- IT
- Annual leave
Equities Cash Application Support Senior Manager
Citi —London
- Full-time
- Hybrid work
- Java
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
AI Adoption and Training Specialist, Associate Director (London)
Fitch Group —London
- Bachelor's degree
- Financial services
- AI
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
7d
Senior Manager, Technical Strategic Account Management
Checkout.com —London
- Full-time
- Hybrid work
- Computer Science
- APIs
- Communication skills
Quick apply
AI Enablement Lead
Harmony Fire —London
- £70,000 - £80,000 a year
- Full-time
- Master's degree
- SQL
- JavaScript
Quick apply
12d
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills

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technical support manager jobs near london

Account Manager Sr Lead, Technical Accounts (TAM)

FIS Global -
London

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Job details

Full-time

Qualifications

Bachelor's degree
Relationship management
Root cause analysis

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.

About the team:

The Technical Account Manager (TAM) is a part of the Client Support organization and will act as clients’ cross-product technical expert. This includes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address client’s technical issues quickly.

What you will be doing:

Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
Develop relationships with key technical client stakeholders
Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM) including review and enhancement of root cause analysis prior to client delivery
Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients

What you will need:

5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
Bachelor’s degree; preference for relevant previous experience in financial technology services
Experience effectively communicating complex features and technical systems in detail
Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
Knowledge of financial and payments industry, including market trends, challenges, and opportunities
Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

technical support manager jobs in london

Account Manager Sr Lead, Technical Accounts (TAM)

Customer Solution Manager - TikTok Shop (Italian/Spanish/Dutch/Polish speaker) (Third Party Associate)

Head of Technical Account Management

Technology Adoption Lead

EUC & Desktop Support Manager

Technical Account Manager

Service Desk Analyst / Manager

Senior Technical Account Manager - Demand

Senior Technical Account Manager

Technical Account Manager

Technical Solutions Manager (London Based)

Senior Technical Account Manager

Retail Tech Support Manager

Tech Lead, Service Desk

Equities Cash Application Support Senior Manager

AI Adoption and Training Specialist, Associate Director (London)

IT Support Manager

Senior Manager, Technical Strategic Account Management

AI Enablement Lead

NOC 3rd Line Technical Team Leader

I want to receive the latest job alerts for technical support manager in london

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