it support Work, Jobs in didcot (with Salaries)

FGA Technical Support & Warranty Executive
Crowcon Detection Instruments Limited —Abingdon
- £28,000 - £29,000 a year
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
End User Support
NECSWS —Bracknell
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- AWS
- Travel
- Mentoring
Junior IT Support Engineer
Dynatrace —Maidenhead
- Full-time
- Azure
- English
- Windows
- Employee stock purchase plan
- Annual leave
Systems Administrator
University of Oxford TSS —Oxford
- £20.77 an hour
- Temporary
- Azure
- SharePoint
IT Service Desk Manager
Thrings —Swindon
- Hybrid work
- Management
- Computer Science
- Customer service
- Life insurance
Systems Development & IT Support – Graduate Position/Intern
Faith Associates —High Wycombe
- Social media management
- Internship
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Senior Global IT End User Support
Lucy Group Head Office —Thame
- Azure
- Software troubleshooting
- Microsoft Office
Desktop Support Technician
Flexera Software, Inc. —Bracknell
- Weekend availability
- Computer Science
- Engineering
- Windows
Cloud Support Engineer, Support Engineering
AWS EMEA SARL (UK Branch) —Thames Valley
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree
Technical Business Support Officer
ODS —Oxford
- £40,900 - £41,939 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
6h
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
- £29,501 a year
- Full-time
- Customer service
- IT
- Annual leave
7h
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Azure
- Customer service
- Windows
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
7d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
7d
Systems Administrator
Preservica —Abingdon
- Azure
- SharePoint
- IT
Quick apply
8d
Technical Support & Calibration Technician (Office-Based and Part-time)
Natus Sensory —Bicester
- Part-time
- Microsoft Excel
- Communication skills
- Flexible schedule
9h
After-Sales & Warranty Specialist
CCR (Carrier Commercial Refrigeration) —Abingdon
- Engineering
- Master's degree
- Analysis skills

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FGA Technical Support & Warranty Executive

Crowcon Detection Instruments Limited -
Abingdon

Quick apply

Job details

£28,000 - £29,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Life insurance
Car scheme

Qualifications

Technical support
Customer acquisition

Full job description

Help grow a safer, cleaner, healthier future for everyone, every day.

Crowcon Detection Instruments Ltd. is looking to recruit to the Service Admin department an FGA Technical Support and Warranty Executive to contribute to delivering company growth goals. We have been designing and manufacturing life-saving products for 50 years, protecting people from toxic and flammable gases.

Crowcon’s values are:

Do the right thing
Collaborate and support each other
Always do your best
Try new things
Be yourself

What will you be doing?

As a member of the Service Admin Team, you will be responsible for ensuring that our service levels to our customers are exceeded and our levels of customer engagement support both pre-sales and post-sales customer enquiries. This role will work closely with the service operations team and the FGA sales teams to provide our customers with the technical support they require to minimise customer downtime and support customer acquisition. The team also shares technical expertise with customers and colleagues via Technical Notes and other publications and escalates issues to appropriate departments when problems arise.

Main Responsibilities:

Expediently and professionally support product and technical queries from the customer facing teams, operations teams, service centres, Nationals, Independents and end users meeting defined SLA’s.
Be a technical specialist across the range of FGA products and software applications.
Analyse and review technical issues from customers to identify trends and put in place long term solutions.
Ensure all calls and emails are logged in the appropriate contact handling system (i.e., CRM) with full descriptions of issues, problems, requirements and any timelines or agreements that have been made. Maintain an effective log with regular updates and close when completed.
Support the generation of sales quotations by reviewing applications and suggesting technical/product solutions.
Support product and application training as required.
Share and publish technical information and ‘best practice’ with the aim of enabling customers and stakeholders to resolve issues without needing direct support:
Support warranty requests, service requests or any other reasonable customer request in relations to FGA products.
Any other reasonable request by the manager.

Your skills & experience

Essential:
- Experience in a customer facing role.
- Experience in a service or repair role.
Desirable:
- Experience in a technical support role.
- Knowledge of Crowcon products.

About you

You are technically competent.
You are a professional, friendly, customer-oriented person with the ability to communicate at all levels.
You have attention to detail with a calm attitude.
You can work as part of a lively team and with constantly changing challenges and priorities.
You are highly customer focused.
Credible and confident communicator.
Self-motivated, proactive, able to take responsibility for delivery of own results.
The ability to handle complaints and difficult situations in a patient, calm and effective way
You inspire with your passion and values.
You are culturally sensitive.
You are a collaborative team player.
You are straightforward and have no interest in politics.
You are curious and disrupt the status quo.

Company benefits:

Generous company pension (up to 10.5% matched on a sliding scale)
Hybrid working
Company shares
Health cashplan (Medicash)
Eyecare scheme (with Specsavers)
Corporate life insurance
25 days holiday
Your birthday off (after 1 year of service)
3 days holiday purchase
14 weeks paid maternity, paternity, adoption leave
Cycle to work scheme
Subsidised annual bus pass
Annual train ticket payment scheme
Employee assistance programme
Learning and development opportunities
Free parking and subsidised EV charging points
Salary sacrifice car leasing

Salary for the role: £28-29k

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

#LI-BI1

#Crowcon

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Refine Your Search

it support jobs in didcot

FGA Technical Support & Warranty Executive

End User Support

Data Centre Technician, Operations, IT, & Support Engineering

Junior IT Support Engineer

Systems Administrator

IT Service Desk Manager

Systems Development & IT Support – Graduate Position/Intern

Second Line Support

Senior Global IT End User Support

Desktop Support Technician

Cloud Support Engineer, Support Engineering

Technical Business Support Officer

IT Support Technician (SETSU) (SEROCU)

IT End-User Support Specialist

Service Desk Analyst

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

IT Helpdesk Analyst

Systems Administrator

Technical Support & Calibration Technician (Office-Based and Part-time)

After-Sales & Warranty Specialist

I want to receive the latest job alerts for it support in didcot

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