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Client Service Specialist

Howden Group Holdings -
Glasgow

Apply Now

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Maintenance
Microsoft Office

Full job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

By working closely with our prospects and clients to understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients.

We are recruiting for Client Services vacancies in our Glasgow office that will have responsibility for providing operational support to prospects and clients in relation to their healthcare and risk and pension schemes including Group Private Medical Insurance, Group Life Assurance and Group Income Protection schemes. and Group Personal Pension schemes.

Key aspects of the role include:

Insurance scheme administration including manipulating data and checking calculations
Liaising with stakeholders including insurers, clients and colleagues
Creating written correspondence including emails, letter and reports
Adhering to processes and accurate maintenance of records

Core skills required include:

Motivation, tenacity, and a can-do approach
Competent ability in respect of Microsoft Office including Teams
Close attention to detail
Highly organised
A personable approach
Adaptability to change
A desire to learn
An ability to take ownership
An ability to create new relationships and build credibility

You will work in a high volume and fast-paced environment, where teamwork and continuous improvement are key. As a business regulated by the Financial Conduct Authority you will be expected to uphold the highest standards of integrity and professionalism.

If your career aspirations are orientated to working in the insurance industry, and you have the required core skills, we would like to hear from you. Whilst experience in employee benefits is desired, it is not essential.

Hybrid role - Glasgow

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Apply Now

Refine Your Search

client services occupations jobs in scotland

Client Service Specialist

Customer Services Advisor

Client Services Coordinator

Client Services Coordinator

Customer Service Co-Ordinator (Fixed-Term)

Customer Service Brokerage Support

Client Relations Manager - Key Accounts

Client Experience Specialist

Golf Retailer Support Executive

Customer Success Manager (B2B SaaS, Higher Ed)

Customer Service Advisor - Dealer Services

Account Coordinator

Client Relations Manager - Core Client Relations team

Customer Retention Executive - Glasgow

SME Customer Success Advisor

Customer Success Manager

Service Administrator

Account Executive

Customer Success Manager

Customer Support Accountant

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