sales support manager Work, Jobs in london (with Salaries)

Internal Sales Manager
APP Wholesale Ltd —Erith
- Full-time
- Sales
- Customer service
- English
Quick apply
13d
Sales Membership Manager
Virgin Active —Bromley
- Full-time
- Management
- Sales
- Organisational skills
- Employee discount
2d
Estate Agent
The Property Experts —Cheshunt
- £8,400 a month
- Remote
- Sales
- Administrative experience
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
14d
Counter Manager - Spitalfields
Benefit Cosmetics UK —London
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
Performance Manager
LW Theatres —London
- £42,006.24 a year
- Full-time
- Hospitality
- Customer service
5d
Business Development Representative
Flatpay —London
- English
- AI
Quick apply
Partnerships Associate
Juno —London
- £28,000 a year
- Full-time
Quick apply
Central London Operations Manager
Popeyes UK —London
- Full-time
- Casual dining restaurant
- Quick service & fast food restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Greystar Real Estate Partners LLC —London
- Full-time
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Performance Manager
LW Theatres Group Limited —London
- From £42,006.24 a year
- Full-time
- Hospitality
- Customer service
Quick apply
5d
Sales Executive
Splend —London
- Full-time
- Customer service
- Administrative experience
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Supervisor
Smiggle —Oxford Circus
- 8 hour shift
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
13d
Sales Manager
Ogury —London
- Full-time
- Communication skills
Office Manager
Cognism —London
- Administrative experience
- Office experience
Quick apply
Delivery Manager
GFT Technologies SE —London
- Hybrid work
- Leadership
- Banking
Assistant Manager
Big Mamma —London
- £56,229 a year
- Full-time
- Restaurant
- Employee discount
Quick apply
Bench General Manager
Five Guys UK —London
- From £44,670 a year
- Customer service
- Leadership
- Restaurant
- Employee assistance programme
- Employee discount

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Internal Sales Manager

APP Wholesale Ltd
Erith

Quick apply

Job details

Full-time
13 days ago

Qualifications

Sales
Customer service
English
Continuous improvement
Leadership
Communication skills

Full job description

About Us

Established in 1969, APP Wholesale Ltd specialises in the distribution of heating and hot water products to the plumbing and heating sector, operating from nine regional locations across the UK. We pride ourselves on supplying high‑quality products at the right price, supported by outstanding service.

APP Wholesale Ltd is part of the Lords Group of Companies, providing our people with stability, support, and genuine opportunities for career growth and development within a growing, respected organisation.

We are seeking a driven and highly organised Regional Internal Sales Manager to lead our internal sales function. This role is responsible for managing a team handling all inbound calls and emails, ensuring efficient order processing, and delivering an exceptional customer experience throughout the entire order fulfilment journey.

You will play a critical role in optimising internal sales performance, improving service levels, and strengthening customer relationships, while supporting regional growth and profitability.

Responsibilities including but not limited to:

Lead, motivate, and develop a regional internal sales team to achieve high performance
Manage team workload across inbound calls, email enquiries, and order processing
Set clear objectives, monitor KPIs (response times, conversion, order accuracy, service levels)
Address performance issues and implement development plans
Deliver ongoing training to improve product knowledge, systems use, and customer service
Manage absence, holidays, and ensure consistent team coverage
Oversee all inbound customer contact (calls and emails), ensuring timely and professional responses
Ensure all enquiries are converted into sales opportunities wherever possible
Maintain high standards of customer engagement and relationship management
Drive a culture of proactive communication and ownership of customer needs
Manage the full order lifecycle from enquiry through to delivery
Ensure accurate and timely processing of customer orders
Monitor order progress and ensure customers are kept informed throughout
Resolve customer issues proactively to protect service levels and satisfaction
Work closely with warehouse, logistics, and supply chain teams to ensure smooth fulfilment
Drive regional internal sales performance to achieve and exceed revenue and margin targets
Identify upselling and cross-selling opportunities within inbound enquiries
Promote a professional, customer-focused culture within the team

Generic responsibilities:

Promote and maintain the highest standards of Health & Safety, including active participation in “Near Miss” reporting to protect yourself, your colleagues, and our customers.
Demonstrate strong security awareness at all times, ensuring the safety of stock, equipment, and premises.
Present yourself in a clean, professional manner, wearing the company uniform where applicable.
Follow company procedures for reporting sickness or absence in a timely and responsible way.
Ensure appropriate personal protective equipment (PPE) is worn at all times, in line with safety guidelines.
Collaborate effectively with the wider branch team to support smooth and efficient operations.
Be flexible and willing to assist in other areas of Lords Group Trading when required, including temporary assignments across departments.
Carry out any additional duties that are reasonable and within the scope of the role, contributing to the overall success of the team.

About You

Educated to a good standard in English and Maths (Sales/Customer Service qualification desirable)
Proven experience managing a customer service or internal sales team in a fast-paced environment
Strong understanding of order processing and fulfilment
Excellent leadership, organisation, and problem-solving skills
Able to manage multiple workflows (calls, emails, orders) effectively
Customer-focused with strong communication and stakeholder management skills
Self-motivated, resilient, and able to perform under pressure
Adaptable, proactive, and committed to continuous improvement
(Desirable) Experience within the merchants or building supplies sector

Quick apply

Refine Your Search

sales support manager jobs in london

Internal Sales Manager

Sales Membership Manager

Estate Agent

Sales Manager

Counter Manager - Spitalfields

Performance Manager

Business Development Representative

Partnerships Associate

Central London Operations Manager

Assistant Manager

Client Engagement Manager

Performance Manager

Sales Executive

Customer Support Manager

Supervisor

Sales Manager

Office Manager

Delivery Manager

Assistant Manager

Bench General Manager

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