Front office manager Work, Jobs in Birmingham (with Salaries)

Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Microsoft Office
- Data entry
- Free parking
- Annual leave
Quick apply
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- Conflict management
- Front desk
- Employee assistance programme
- Employee discount
Bench General Manager
Five Guys UK —Birmingham
- From £40,970 a year
- Sales
- Customer service
- Training & development
- Annual leave
- Employee assistance programme
Assistant Bars Manager, O2 Academy Birmingham
Live Nation —Birmingham
- Weekend availability
- Hospitality
- Bar
- Management
Front Office Manager
Brandon Hall Hotel —Coventry
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
Forest of Arden Hotel & Country Club —Coventry
- £13 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Nights Assistant Reception Manager
The Belfry —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
Graduate Manager
Doubletree by Hilton Coventry —Coventry
- Full-time
- Hotel
- Guest services
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Catering Supervisor
ESS Compass —Lichfield
- £13.53 an hour
- Full-time
- Customer service
- Cooking
- Supervising experience
Front Office Manager
Valor Hospitality —Birmingham
- £34,599 a year
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Cover Receptionist
LAH Property Marketing —Birmingham
- £14.24 an hour
- Computer literacy
- Writing skills
- Front desk
- Referral programme
Quick apply
9d
Reception Supervisor
The Grand Hotel, Birmingham —Birmingham
- £28,000 a year
- Weekend availability
- Hotel
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
4d
Hotel Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hotel
- Computer skills
- Leadership
Quick apply
Customer Service Team Leader
Cromwell —Dudley
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Night Porter
Dalata —Birmingham
- Full-time
- Bar
- English
- Hotel
- Employee assistance programme
10d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
Nights Assistant Reception Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
Assistant Restaurant Manager
Wilson Vale Catering Ltd —Birmingham
- £31,000 a year
- Full-time
- Inventory control
- Customer service
- Hotel
- Paid training
- Employee assistance programme
Quick apply
9d

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Receptionist & Front of House Coordinator

Davidson Estates
Birmingham

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Free parking
Annual leave
On-site parking

Qualifications

CRM software
Meeting coordination
Inbound customer enquiry call handling
Stock ordering
Scanning
Microsoft Office Suite
Microsoft Office
Appointment booking and call handling
Client services
Data entry
Organisational skills
Front desk
Stocking
Stock replenishment
Estate agency experience
Communication skills
Sales appointment setting
Time management

Full job description

Job description:

Hours: 37.5 hours per week
Working Pattern: Monday to Friday, plus every other Saturday (with a half-day in lieu during the week)

Purpose of the Role

To act as the first point of contact for all clients, applicants, tenants, landlords, buyers and contractors while ensuring the smooth day-to-day running of the office. The Receptionist & Front of House Coordinator will lead the management of all incoming sales and lettings enquiries, coordinate staff diaries, and provide administrative support to the negotiators and management team.

This is a key client-facing role and requires a professional, organised and proactive individual who can create an exceptional first impression of Davidson Estates.

Key Responsibilities

Front of House & Customer Service

Meet and greet all visitors to the office in a professional and welcoming manner.
Answer and direct incoming telephone calls efficiently.
Respond to general email enquiries and website leads.
Manage the office reception area, ensuring it is always presented to a high standard.
Handle client queries and direct them to the appropriate department.

Sales & Lettings Enquiries

Take ownership of all incoming sales and lettings enquiries.
Qualify applicants and register their requirements.
Book valuations, viewings and appointments for negotiators.
Maintain accurate applicant records within the CRM system.
Ensure all enquiries are followed up promptly and efficiently.
Assist in generating viewing opportunities and valuation appointments.

Diary Management

Manage and coordinate negotiator diaries.
Schedule valuations, viewings, inspections and meetings.
Optimise diary efficiency to maximise appointments and opportunities.
Assist in organising team meetings and client appointments.

Administrative Support

Support negotiators and managers with day-to-day administration.
Assist with preparing property details and marketing materials.
Maintain accurate records on Jupix and other company systems.
Scan, upload and organise documentation.
Manage incoming and outgoing post.
Order office supplies and maintain office stock levels.

Office Operations

Support the smooth running of the office.
Liaise with contractors, suppliers and utility providers where required.
Assist with maintaining company compliance procedures.
Support marketing campaigns and office events where required.

Key Skills & Experience

Essential

Excellent telephone manner and communication skills.
Strong organisational and time management skills.
Professional appearance and presentation.
Ability to multitask in a fast-paced environment.
Good IT skills including Microsoft Office.
Strong attention to detail.
Positive, proactive and team-focused attitude.

Desirable

Previous estate agency experience.
Experience using Jupix or similar CRM systems.
Customer service or reception experience.
Knowledge of the local property market.

Key Performance Indicators (KPIs)

Speed of response to enquiries.
Number of enquiries converted into viewings and valuations.
Diary utilisation and appointment efficiency.
Accuracy of CRM records and data entry.
Client service and customer feedback.
General office organisation and administration standards.

Team Performance Bonus

A quarterly bonus may be paid where departmental targets are achieved, including:

Compliance targets achieved.
Tenancy progression timescales met.
Audit scores maintained.
Company revenue and profitability targets achieved.

Bonus amount to be determined by the Directors based on departmental and company performance.

Benefits

£25,000 basic salary.
20 days annual leave plus bank holidays.
Half-day in lieu for every other Saturday worked.
Ongoing training and development.
Opportunity to progress within a growing independent agency.
Free parking.

Reporting To

Lettings Manager / Head of Sales & Lettings

Department

Sales & Lettings

Work Location: In person

Pay: £25,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in birmingham

Receptionist & Front of House Coordinator

Front Office Team Leader

Bench General Manager

Assistant Bars Manager, O2 Academy Birmingham

Front Office Manager

Receptionist

Nights Assistant Reception Manager

Graduate Manager

Catering Supervisor

Front Office Manager

Cover Receptionist

Reception Supervisor

Customer Service Desk Manager

Hotel Manager

Customer Service Team Leader

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Night Porter

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Nights Assistant Reception Manager

Assistant Restaurant Manager

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