Application support engineer Work, Jobs in Airdrie, Nlk (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
9d
React Frontend Engineer
Iberdrola Group —Glasgow
- Up to £65,500 a year
- Full-time
- JavaScript
- APIs
- Agile
- Annual leave
- Employee discount
6d
Administrator (Support & Operations)
HCLTech —Glasgow
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
Software Engineer (Java)
CGI —Glasgow
- Full-time
- Hybrid work
- DevOps
- Java
- Travel
Quick apply
Site Reliability Engineer
Orion Health —Glasgow
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
Quick apply
Software Engineering Apprenticeship Programme
Skyscanner —Glasgow
- £25,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Quick apply
Graduate Managed Services Engineer
Smarter Grid Solutions —Glasgow
- Full-time
- Engineering
- Master's degree
- Analysis skills
Quick apply
Senior Support Systems Engineer (UK)
Simera Sense —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Site Reliability Engineer - 9 Month FTC
Evelyn Partners —Glasgow
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- APIs
Quick apply
9d
Macro Trade Capture Developer
Barclays —Glasgow
- Oracle
- Java
- SQL
6d
Senior Software Engineer - FTC
Public Library of Science —Glasgow
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Engineer Software and Controls
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- No degree
- Communication skills
Quick apply
ISM Technician
Axiom Technologies —Glasgow
- Full-time
- Software troubleshooting
- Windows
- Computer networking
UI Lead Software Engineer - React
JPMorganChase —Glasgow
- Full-time
- System design
- Machine learning
- Software development
Market Risk Analyst - SRE
Barclays —Glasgow
- Maintenance
- SQL
- Project management
Senior IT End User Computing Engineer
Circle Health Group —Glasgow
- Up to £50,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Travel
- Employee discount
- Life insurance
9d
Embedded Software Engineer
ALTEN —Glasgow
- £35,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
Senior Software Engineer
Barclays —Glasgow
- Azure
- Java
- AWS
Software Engineer - Yocto/Linux
Spire —Glasgow
- Hybrid work
- C++
- Project management
- Linux
- Employee stock purchase plan
- Annual leave
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Mentoring
- Employee discount

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Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
9 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering useful information, explaining issues clearly, and working with internal teams where further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you’ll be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we’re looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

application support engineer jobs in airdrie, nlk

Customer Support Specialist (Application Support)

React Frontend Engineer

Administrator (Support & Operations)

Software Engineer (Java)

Site Reliability Engineer

Software Engineering Apprenticeship Programme

Graduate Managed Services Engineer

Senior Support Systems Engineer (UK)

Site Reliability Engineer - 9 Month FTC

Macro Trade Capture Developer

Senior Software Engineer - FTC

Engineer Software and Controls

ISM Technician

UI Lead Software Engineer - React

Market Risk Analyst - SRE

Senior IT End User Computing Engineer

Embedded Software Engineer

Senior Software Engineer

Software Engineer - Yocto/Linux

Front-End Technical Lead

I want to receive the latest job alerts for application support engineer in airdrie, nlk

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