Front office manager Work, Jobs in Liverpool, Msy (with Salaries)

Guest Service Manager (Nights)
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
2d
Guest Service Assistant Nights
Knowsley Inn & Lounge —Knowsley
- £13.25 an hour
- Full-time
- Customer service
- Hotel
- Administrative experience
- Employee assistance programme
Quick apply
6d
Chef Manager
BaxterStorey UK —Deeside
- £33,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Restaurant Shift / Floor Manager
Tim Hortons —Warrington
- £13.37 an hour
- Full-time
- Quick service & fast food restaurant
- Restaurant experience
Quick apply
General Catering Assistant - including nights / weekends
BaxterStorey UK —Haydock
- £12.70 an hour
- Weekend availability
- Hospitality
- Customer service
- First Aid Certification
- Employee assistance programme
- Employee discount
Quick apply
2d
Bar Operations Manager
The Municipal M Gallery —Liverpool
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
Food & Beverage Assistant Manager
Chester Zoo —Chester
- £30,750 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Assistant General Manager
Brewski Chester Ltd —Chester
- £15.42 an hour
- Weekend availability
- Hospitality
- Management
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Hire Desk Administrator
Flannery Plant Hire —Warrington
- Microsoft Word
- CRM software
- Microsoft Excel
- Flexible schedule
10d
Night Supervisor
Mercure Haydock —St Helens
- £12.91 an hour
- Weekend availability
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
14d
Guest Service Manager (Nights)
Holiday Inn Haydock —Newton-le-Willows
- £28,080 a year
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
Receptionist
Mercure Chester Abbots Well —Chester
- £12.71 an hour
- Part-time
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
12d
Chef Manager
BaxterStorey —Haydock
- Up to £34,000 a year
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
1d
General Catering Assistant
BaxterStorey UK —Bromborough
- £13.21 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
- Employee assistance programme
- Employee discount
Quick apply
General Catering Assistant - including nights / weekends
BaxterStorey —Haydock
- £12.70 an hour
- Weekend availability
- Hospitality
- Customer service
- First Aid Certification
- Employee assistance programme
- Employee discount
1d

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front office manager jobs near liverpool, msy

Guest Service Manager (Nights)

Crowne Plaza Liverpool John Lennon Airport -
Liverpool

Quick apply

Job details

Full-time
2 days ago

Benefits

Employee discount

Qualifications

Cost control
Till operation
Guest services
Leadership
Communication skills

Full job description

Job Ref: KGH11986

Branch: Crowne Plaza Liverpool John Lennon Airport

Location: Crowne Plaza Liverpool John Lennon Airport, Liverpool

Contract type: Permanent

Hours: Full Time

Shift pattern: 22:00-10:00 - includes weekends and holidays

Hours per week: 40 hours per week

Posted date: 10/07/2026

Closing date: 24/07/2026

We’re looking for a confident and hands-on Guest Service Manager (Nights) to lead our overnight operation and create a safe, seamless and memorable guest experience from dusk till dawn.

Working closely with the Hotel Manager as part of the Guest Service management team, you’ll take ownership of the hotel during out-of-hours operation. Through visible leadership, you’ll guide and support your night team, ensuring every guest interaction reflects our brand standards and delivers genuine hospitality.

About the Role

You’ll lead the nights team, ensuring every guest receives exceptional service in a calm, safe and well-managed environment.

Key responsibilities include:

Managing overnight operations including cash handling, reporting and handovers, while ensuring outstanding service is delivered to guests throughout the night.
Providing full guest services where practical, including bar service, room service and guest support.
Carrying out all Night Audit procedures accurately and in line with expectations.
Being a visible and reassuring presence for guests, creating confidence and trust during overnight stays.
Engaging with late arrivals and overnight guests, building relationships and adapting your approach to meet individual needs.
Taking ownership of guest concerns and resolving issues effectively, ensuring follow-up where required.
Conducting regular security and safety checks, maintaining a secure environment for guests, colleagues and the hotel.
Ensuring full compliance with health, safety, hygiene and fire regulations at all times.
Leading, coaching and developing the night team to deliver consistent service excellence and reflect our values and culture.

About You

You’re a natural leader who thrives on responsibility. Calm under pressure and solutions-focused, you create a reassuring environment for both guests and colleagues.

We’re looking for someone who brings:

Experience in a senior guest service or operational role (e.g. Front Office Manager/Supervisor, Duty Manager or similar).
Strong leadership and communication skills, with the ability to motivate and develop a team.
A passion for delivering exceptional guest experiences, with the ability to anticipate needs and resolve issues confidently.
Proactive and resourceful, able to make sound decisions independently.
Good commercial awareness, with an understanding of hotel KPIs and cost control.
Confidence using systems and technology to support operations and reporting.
Calm and reliable, particularly in high-pressure or challenging situations.
A genuine love of people and creating positive guest experiences.

Benefits

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.

Next Steps

A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Hiring Manager.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com

Crowne Plaza John Lennon Airport is a 164-bedroom hotel, located in the iconic former Liverpool Airport Terminal building. The hotel also has 12 meeting rooms holding a maximum capacity of 280 delegates, making us a popular choice in the area for weddings and functions. Our guests have two restaurants to choose from with our newest Jin Restaurant serving authentic chinses cuisine. As a team we are all about making a connection with our guests and providing true hospitality.

Quick apply

Refine Your Search

front office manager jobs in liverpool, msy

Guest Service Manager (Nights)

Guest Service Assistant Nights

Chef Manager

Restaurant Shift / Floor Manager

General Catering Assistant - including nights / weekends

Bar Operations Manager

Food & Beverage Assistant Manager

Assistant General Manager

Hire Desk Administrator

Night Supervisor

Guest Service Manager (Nights)

Receptionist

Chef Manager

General Catering Assistant

General Catering Assistant - including nights / weekends

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