Resources advisor Work, Jobs in Glasgow, Sct (with Salaries)

Patient Care Advisor
Simple Online Healthcare —Glasgow
- £27,979 - £28,479 a year
- Full-time
- Hybrid work
- CRM software
- Life insurance
9d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Consumer - Customer Contact Centre Advisor
Advice Direct Scotland —Glasgow
- £22,962 a year
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Organisational Development Advisor
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Audit Advisor
AAB —Glasgow
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Head of Employee & Industrial Relations (ER/IR)
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Human resources
- Annual leave
- Flexible schedule
3d
Operational Intelligence Leader - Glasgow
Department for Work and Pensions —Glasgow
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
4d
Helpline Advisor
Circle Health Group —Glasgow
- £24,947 a year
- Full-time
- Sales
- Customer service
- Employee discount
- Life insurance
GCS (Macro-Distribution) Junior Negotiator - BA4
Barclays —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Spanish
2d
Global Desalination Leader
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
3d
Training Analyst
Barclays —Glasgow
- Continuous improvement
- SharePoint
- Banking
2d
Learning and Development Advisor/Coordinator
Capita —Helensburgh
- Up to £26,000 a year
- Part-time
- Microsoft Office
- Mentoring
- In-person
Environmental Clerk of Works
WSP —Glasgow
- Part-time
- Hybrid work
- Travel
- Construction experience
- Flexitime
- Work from home
Customer Service Advisor NHS
Foundever —Motherwell
- Full-time
- Computer literacy
- Paid training
- Employee discount
Fractional Chief Commercial Officer - 6+ Months (2-4 days pw)
Estendio —Glasgow
- Temporary
- Remote
- Bachelor's degree
- Travel
- Communication skills
Quick apply
3d
Transaction Monitoring Training and LPT Analyst
Barclays —Glasgow
- Continuous improvement
- Banking
8d
Head of Energy Customer Solutions (ECS) Finance Business Partner
SSE —Glasgow
- £80,700 - £160,100 a year
- Full-time
- Employee discount
12d
Security Area Manager Scotland - Glasgow Office
Savills Management Resources —Glasgow
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
1d
Head of Strategy Planning and Insight
Advisory, Conciliation and Arbitration Service —Glasgow
- £76,123 - £79,141 a year
- Temporary
- Presentation skills
- No degree
- Travel
8d
Money Adviser
Children First —Greenock
- £30,602 - £35,778 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
Quick apply
5d

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Patient Care Advisor

Simple Online Healthcare -
Glasgow

Apply Now

Job details

Full-time
£27,979 - £28,479 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

CRM software
Zendesk

Full job description

About the Role

We’re looking for a Customer Service Advisor to join our frontline Patient Care Team, supporting patients at key moments in their healthcare journey. This is a fast-paced, high-volume role where empathy, accuracy, and ownership matter just as much as speed.

You’ll be the first point of contact for patients across multiple channels, helping them understand their options, resolve issues, and feel confident they’re being cared for. Every interaction counts, and you’ll play a direct role in shaping the patient experience. If you enjoy problem-solving, take pride in doing things properly, and want to work in a team that genuinely cares about patients and each other, this role could be a great fit.

What You’ll Be Responsible For

Deliver clear, accurate, and compassionate support to patients across all contact channels Take full ownership of patient queries from first contact through to resolution
Manage both routine and more complex issues, escalating appropriately when required
Work closely with pharmacy, clinical, and logistics teams to resolve patient concerns
Accurately record all interactions and actions within internal systems Follow company processes, regulatory requirements, and GDPR at all times
Contribute ideas to improve service quality, efficiency, and the patient journey Take part in training, coaching, and quality improvement activity

What We’re Looking For

Essential:

Previous experience in a contact centre or call centre environment
Confident communicator with strong written and verbal skills
Comfortable handling sensitive conversations with empathy and professionalism
Able to work at pace while maintaining accuracy and attention to detail
Organised, reliable, and confident managing multiple priorities

Desirable:

Experience using CRM systems (Zendesk experience is advantageous
Experience working in a regulated, healthcare, or customer-critical environment

This Role Will Suit Someone Who

Naturally puts patients and customers first
Takes responsibility and sees issues through to completion
Stays calm and solutions-focused under pressure
Is open to feedback and keen to develop their skills
Enjoys being part of a collaborative, supportive team

Why Join Us

You’ll be joining a purpose-led organisation focused on improving access to healthcare and delivering high-quality patient experiences. Make a meaningful difference to patients every day Learn and grow through structured training and development Move to a flexible hybrid working model after training Be part of a supportive, inclusive team culture

Salary: £27,979. Increasing to £28,479 after probation.

Hours: 40 a week, 5 over 7 days

Location: 77 Dunn Street Glasgow. Role is office based until probation is passed at which point the role then moves to hybrid working.

Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application

Basics you can expect:

️ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days

Extra day off for your birthday

Company share scheme

Bupa Private Healthcare

‍‍ Life Insurance

Income Protection

Cycle to Work Scheme

My Gym Discounts

Enhanced Company pension scheme

Quarterly Team Training and Social Budget

Enhanced Maternity and Paternity Leave

Rewarding bonus incentive scheme

️ 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.

️ Love2Shop Discount

Hybrid working

Office extras:

Fresh fruit

A free coffee machine

The Simple Online Healthcare Promise:

Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.

Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.

Ready to make a difference? Apply now!

Simple Online Healthcare is proud to be an Equal Opportunity Employer.

Apply Now

Refine Your Search

resources advisor jobs in glasgow, sct

Patient Care Advisor

Client Service Team Leader 24/7 shift pattern

Consumer - Customer Contact Centre Advisor

Senior Organisational Development Advisor

Audit Advisor

Head of Employee & Industrial Relations (ER/IR)

Operational Intelligence Leader - Glasgow

Helpline Advisor

GCS (Macro-Distribution) Junior Negotiator - BA4

Global Desalination Leader

Training Analyst

Learning and Development Advisor/Coordinator

Environmental Clerk of Works

Customer Service Advisor NHS

Fractional Chief Commercial Officer - 6+ Months (2-4 days pw)

Transaction Monitoring Training and LPT Analyst

Head of Energy Customer Solutions (ECS) Finance Business Partner

Security Area Manager Scotland - Glasgow Office

Head of Strategy Planning and Insight

Money Adviser

I want to receive the latest job alerts for resources advisor in glasgow, sct

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