Member services representative Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Service Representative
FNZ —Basingstoke
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Life insurance
6d
Customer Representative - Alton
Nationwide Building Society —Alton
- From £26,500 a year
- Part-time
- Banking
5d
Customer Representative - Farnham
Nationwide Building Society —Farnham
- From £26,500 a year
- Full-time
- Banking
6d
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Customer service
- SQL
- JavaScript
Quick apply
Field Sales Executive
Charity Link —Basingstoke
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
6d
Programme Planner
Fujitsu —Basingstoke
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Operational Support Officer
HM Courts & Tribunal Service —Aldershot
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Sales Development Representative (SDR)
Creative Purpose Agency —Guildford
- £28,000 - £35,000 a year
- Part-time
- CRM software
- Sales
- Business development
Quick apply
Associate Practitioner
Frimley Health NHS Foundation Trust —Camberley
- £29,812 - £32,715 a year
- Full-time
- Management
- Inventory control
- Laboratory experience
21h
Sales Representative
Juss Marketing —Reading
- £450 - £550 a week
- Customer service
- No experience needed
- Flexible schedule
5d
Test Center Manager (Guildford)
Pearson —Guildford
- Weekend availability
- Customer service
- Windows
- Microsoft Office
Business Manager - East Berkshire, South Central
HM Prison & Probation Service —Bracknell
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
11d
Hospitality Assistant
BaxterStorey UK —Reading
- £12.71 an hour
- Part-time
- Serving
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
7d
Professional Services Consultant - ICE
Clinisys —Woking
- Remote
- Customer service
- SQL
- Project management
Trade Counter Sales
Peppard Building Supplies Ltd —Reading
- £29,135 - £29,500 a month
- Sales
- Customer service
- Communication skills
Quick apply
Service Advisor
Porsche Retail Group —Guildford
- £36,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Technical Service Specialist
Jenoptik AG —Farnborough
- Computer Science
- Customer service
- SQL
- Free parking
- Annual leave
Service Supervisor
BaxterStorey —Didcot
- Team management
- Quality control
- Recruiting
- Employee assistance programme
- Employee discount
4d
Senior Product Assurance Manager
Astroscale —Didcot
- £60,000 - £94,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Life insurance
- Sick pay

I want to receive the latest job alerts for member services representative in basingstoke, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

member services representative jobs near basingstoke, ham

Customer Service Representative

FNZ -
Basingstoke

Apply Now

Job details

Full-time
6 days ago

Benefits

Private medical insurance
Paid volunteer time
Life insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Organisational skills
Financial services
Customer interaction
Communication skills

Full job description

Customer Service Advisor

Basingstoke

6 month initial FTC

Hybrid/Flexible Working

Full time & part time roles available

£Competitive + excellent benefits

Shape the Future of Wealth Management

FNZ is looking for Customer Service Advisors to join our highly successful Contact Centre team in Basingstoke.

This is an exciting opportunity to become part of a supportive, collaborative, and customer-focused team, helping customers get the most from their financial products and services. As one of the key points of contact for our customers, you'll play a vital role in delivering exceptional service and creating positive experiences across every interaction.

Whether supporting customers by phone or through live web chat, you'll provide clear guidance, resolve queries, and empower customers to confidently manage their accounts using our online platforms.

________________________________________

The Opportunity

As a Customer Service Advisor, you'll be responsible for handling inbound customer enquiries and delivering outstanding service across multiple communication channels.

You'll work as part of a collaborative team that genuinely puts customers first, ensuring every interaction is handled professionally, efficiently, and with care.

This role is ideal for someone who enjoys helping people, solving problems, and building positive customer relationships in a fast-paced environment.

________________________________________

What You'll Be Doing

Customer Support & Service Excellence

Acting as the first point of contact for customer enquiries via telephone and live web chat
Providing accurate information and guidance relating to customer accounts and financial products
Delivering a positive and professional experience during every interaction
Building rapport with customers and understanding their individual needs
Helping customers become more confident and self-sufficient using FNZ's online services and digital tools

Customer Communication

Managing inbound calls in line with agreed service levels and quality standards
Handling live web chat conversations efficiently and professionally
Providing clear, accurate and customer-friendly solutions
Ensuring customer enquiries are resolved effectively and within expected timescales

Continuous Improvement & Development

Participating in ongoing training and development activities
Building knowledge of products, systems, and customer service best practices
Sharing ideas and suggestions to improve customer experience and operational efficiency
Supporting team initiatives that contribute to service excellence

Team Collaboration

Working closely with colleagues and team leaders to achieve service targets
Contributing positively to team performance and customer outcomes
Supporting a culture of collaboration, learning, and continuous improvement

________________________________________

What We're Looking For

You'll be passionate about customer service and committed to delivering outstanding experiences for every customer.

Key skills and Experience:

Previous experience in customer service, contact centre, financial services, or a customer-facing environment
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Ability to build rapport and engage confidently with customers
Comfortable using telephony systems and computer applications
Strong organisational and multitasking skills
A proactive and problem-solving mindset
Ability to work effectively both independently and as part of a team
Enthusiasm for learning and personal development

________________________________________

What You'll Need to Succeed at FNZ

A genuine passion for helping customers
A positive, professional, and empathetic approach
The ability to remain calm and focused in a fast-paced environment
Strong listening and problem-solving skills
Confidence adapting to changing priorities and customer needs
A commitment to achieving high standards of quality and service
A collaborative attitude and willingness to support colleagues

________________________________________

Why Join FNZ?

At FNZ, you'll be part of a high-growth, global organisation transforming wealth management through technology and innovation.

We offer:

Competitive salary and benefits package
Flexible working arrangements
Full-time and part-time opportunities
Comprehensive induction, training, and ongoing development
Global career opportunities across the UK, Europe, North America, South Africa, and APAC
Private health and life insurance
Paid parental and volunteer leave
Fully funded learning and professional development opportunities
A friendly, inclusive, and supportive team environment
Clear opportunities for progression within the Contact Centre and wider FNZ business

________________________________________

About FNZ

FNZ is committed to opening up wealth by making wealth management more accessible. We partner with leading financial institutions around the world to provide technology-enabled solutions that help millions of people invest for their future.

With a global presence spanning over 30 countries, FNZ combines innovation, technology, and expertise to transform the wealth management industry.

________________________________________

Opening hours are 8am – 6pm Monday – Friday and 9am – 1pm Saturday. There are both full and part time roles available. We offer a flexible working environment that allows team members to find a working pattern that suits their needs and empowers them to achieve their goals.

Ready to begin your career with a global FinTech and make a real difference to customers every day?

Apply now to join FNZ as a Customer Service Advisor.

#LI-CW1

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

Apply Now

Refine Your Search

member services representative jobs in basingstoke, ham

Customer Service Representative

Customer Representative - Alton

Customer Representative - Farnham

Partner Success Representative (Maternity Cover)

Field Sales Executive

Deputy Chief People Officer

Programme Planner

Operational Support Officer

Sales Development Representative (SDR)

Associate Practitioner

Sales Representative

Test Center Manager (Guildford)

Business Manager - East Berkshire, South Central

Hospitality Assistant

Professional Services Consultant - ICE

Trade Counter Sales

Service Advisor

Technical Service Specialist

Service Supervisor

Senior Product Assurance Manager

I want to receive the latest job alerts for member services representative in basingstoke, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected