Application support engineer Work, Jobs in Bracknell, Brk (with Salaries)

Engineer – HW Tech Support
264 Quantum Storage Belgium BV —Bracknell
- £25,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Spanish
- Computer Science
- English
- Employee stock purchase plan
Quick apply
Platform Engineer
Netbuilder —Farnborough
- £40,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
10d
Application Support Engineer
Unily —Godalming
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- No degree
Quick apply
2d
DevOps Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Remote
- DevOps
- Agile
- Annual leave
- Work from home
Graduate Software Developer with Electronics engineering
Netbuilder —Guildford
- £36,500 a year
- Full-time
- Engineering
- C++
- Maths
Quick apply
8d
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Computer networking
- Communication skills
Quick apply
DevOps Engineer (Platform Engineering)
Netbuilder —Farnborough
- £40,000 a year
- Full-time
- Computer Science
- DevOps
- Engineering
Quick apply
1d
Sr. Premium Support Engineer - Identity & Access Management (IAM)
OpenText —Reading
- Java
- Bachelor's degree
- Communication skills
Infrastructure as Code (IaC) Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Remote
- Agile
- Annual leave
- Work from home
Kubernetes Specialist
CGI —Reading
- Full-time
- DevOps
- Scripting
- Agile
Quick apply
IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
Quick apply
10d
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Databases
- Travel
- SharePoint
Technical Support Engineer
DIGICO —Chessington
- Overtime
- English
- No degree
- Data entry
Graduate Wireless Electronic Engineer / Software Developer (Wireless Products Team)
Netbuilder —Guildford
- Up to £36,000 a year
- Full-time
- Engineering
- C++
- Maths
Quick apply
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- CRM software
- Doctoral degree
- Computer Science
Graduate Devops Engineer, AWS
AWS EMEA SARL (UK Branch) —Thames Valley
- Full-time
- Computer networking
APPLICATION SOFTWARE ENGINEER
DIGICO —Chessington
- Full-time
- Microsoft Word
- Doctoral degree
- Software troubleshooting
Software Engineer
Content Guru —Bracknell
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
Quick apply
13h
Desktop Support Engineer
Servers.com —Guildford
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Google Suite
- Scripting
- Annual leave
- Work from home
Quick apply
Front End Software Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Scripting
- Agile
- Annual leave
- Work from home

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Engineer – HW Tech Support

264 Quantum Storage Belgium BV
Bracknell

Quick apply

Job details

Permanent
£25,000 - £40,000 a year

Benefits

Employee stock purchase plan

Qualifications

Live chat
French
Technical troubleshooting
Spanish
Customer service call handling
Computer Science
Inbound customer enquiry call handling
Stakeholder liaison
Mentoring junior staff
Internal department liaison
English
Mentoring
Technical support incident logging
Organisational skills
Customer interaction
Networking
German
Help desk

Full job description

Quantum Corporation leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management.

As part of Quantum Global Call Centre team members and, primarily supporting our French customers based, incumbent will interface with Quantum tape library customers ranging from small businesses up to multi-national corporations in the Fortune 100 providing technical support to the customer’s service needs. The technical support engineer will resolve highly complex issues on a variety of technical issues, act as a liaison between customers and engineering and provide input to engineering on serviceability of Quantum products. This team member will assist internal and external customers in resolving problems, document problem solution information in our CRM call handling system, escalate product deficiencies and make enhancement solutions to the development team.

Job Role and Responsibilities

Responds to customer product inquiries via telephone and in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
Inter-personal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
Document customer information and recurring technical issues to support product quality programs and product development.
Demonstrates good judgement in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Refines professional expertise, applies company policies and procedures to resolve variety of issues
Works on problems of all scope where analysis of situations or data requires a review of a variety of factors
Exercises judgement within defined procedures and practices to determine appropriate action. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to problems
Communicates information and ideas so others can understand
Build productive internal/external working relationships
Requires self-initiative and self-direction in learning activities and professional development
Must demonstrates ability to function in team environment and project a positive attitude
Will have the ability to recognize customer expectations and take all steps necessary to satisfy those requirements within the boundaries of the position to enable positive reference of Quantum by our customers
Will ensure use of and contribution to the organizational knowledge base.
Mentor less experience team members.
Participate in an oncall rota for weekend support for customers which are eligible for help on weekends and bank holidays.

Job Requirement (Include: Education, Skills & Experience)

Degree in Computer Science or other technical oriented science like electrotechnics or machine building or equivalent educational qualifications
Need to be able to demonstrate problem solving skills
LINUX/MAC/Windows experience is a definite plus
Must possess very good both spoken and written English and French (other European language i.e. German or Spanish – read/write) a definite PLUS.
Good professional telephone skills
Superior troubleshooting and organizational skills.
Ability to multi-task between several critical customer situations at the same time
Ability to work independently, as well as contributing as a team player
Experience with Storage solutions are a PLUS but not a requirement
Work Hours: EMEA time zone, specific hours to be determined
Ability to participate on a weekend and global bank holiday oncall rota
This position is eligible for hire in Belgium or the UK.

Quantum provides a diverse portfolio of supplemental health plans as well as our team members' efforts to develop and maintain a healthy lifestyle through reimbursement and educational programs. We also have an Employee Stock Purchase Program for purchasing Quantum stock at a discounted rate.

Anticipated Annual Salary Range (Belgium): €‎30,000.00 - €‎45,000.00

Anticipated Annual Salary Range (UK): £‎25,000.00 - £‎40,000.00

The above pay range represents Quantum's good faith and reasonable estimate of possible compensation at the time of posting. Pay within or outside of the range will be based on a variety of factors, including but not limited to, relevant experience, knowledge/education, skills/abilities, internal equity, and budgetary considerations.

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Refine Your Search

application support engineer jobs in bracknell, brk

Engineer – HW Tech Support

Platform Engineer

Application Support Engineer

DevOps Engineer

Graduate Software Developer with Electronics engineering

Field Application Engineer, UK - Reconeyez

DevOps Engineer (Platform Engineering)

Sr. Premium Support Engineer - Identity & Access Management (IAM)

Infrastructure as Code (IaC) Engineer

Kubernetes Specialist

IT Support Engineer

Technical Support Engineer (US hours)

Technical Support Engineer

Graduate Wireless Electronic Engineer / Software Developer (Wireless Products Team)

Sr Tech Support Professional - Matrikon

Graduate Devops Engineer, AWS

APPLICATION SOFTWARE ENGINEER

Software Engineer

Desktop Support Engineer

Front End Software Engineer

I want to receive the latest job alerts for application support engineer in bracknell, brk

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