Technical support occupations Work, Jobs in Chatteris, Cam (with Salaries)

Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- IT
Quick apply
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Junior IT Support Engineer
Qureight Ltd —Cambridge
- £27,000 - £33,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Life insurance
Quick apply
22h
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Referral programme
Activation Support Representative - eCommerce
Worldpay (UK) Limited —Cambridge
- CRM software
- Bachelor's degree
- Continuous improvement
Quick apply
1d
Trainee Support Engineer
OAL - Olympus Automation Limited —Peterborough
- Up to £28,000 a year
- Computer Science
- Customer service
- Engineering
Quick apply
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Software troubleshooting
- Bachelor's degree
- Travel
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- Travel
Trainer - Automation Systems
OAL - Olympus Automation Limited —Peterborough
- Travel
- Communication skills
Quick apply
Applications Engineer.
Innova Systems UK —Histon
- Microsoft Word
- Travel
- Organisational skills
Digital Resource Assistant (term time only)
Cambridge Regional College —Cambridge
- £22,438 - £23,593 a year
- Training & development
- Analytics
- Free parking
- Employee discount
14d
Microsoft Instructor
BPP Holdings —Wyboston
- Overtime
- Remote
- Azure
- English
- Teaching
- Annual leave
Customer Support Analyst (German Speaker - 6 Month FTC)
ABAgri —Peterborough
- Monday to Friday
- Remote
- English
- Computer skills
- Communication skills
10d
IT Support Technician 2nd Line
Ontech Solutions —Doddington
- From £28,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Service Desk Analyst
Leidos —Huntingdon
- £32,600 - £38,400 a year
- Full-time
- Remote
- IT
- In-person
- Communication skills
- Annual leave
- Work from home
Customer Support Specialist
StackCX LTD —Cambridge
- £25,500 - £35,000 a year
- CRM software
- Customer service
- In-person
Quick apply
4d
Digital Operations Assistant
Richard Designs —Ely
- £26,000 - £29,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Customer service
- Project management
Quick apply
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- APIs
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply

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technical support occupations jobs near chatteris, cam

Service Desk Co-ordinator

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

Microsoft Outlook
IT

Full job description

Microbyte is looking for someone who genuinely cares about tickets landing with the right person at the right time. Someone who hates seeing a request go quiet, and who takes real pride in a service desk that flows. Someone who knows that a well-run queue is never luck, it is the result of somebody paying close attention.

This role sits in the engine room of our service desk, with real responsibility for how work flows through it. You may have come up through a service desk yourself and found you had a knack for organising the work around you, or you may have experience in a coordination or dispatch role. Either way, you combine enough technical understanding to read a ticket and judge it properly with the organisation and persistence to keep a busy desk moving.

Are you the kind of person who spots a ticket going stale and cannot leave it alone?
Do you enjoy working alongside engineers, understanding their workloads and helping them prioritise?
Have you been looking for a role where your organisation and judgement directly shape the customer experience?

This is a role with real day-to-day responsibility. You will drive the dispatch process alongside the team, keep queues healthy, and make sure every ticket sits with the engineer best placed to resolve it. You will be a familiar, trusted voice for clients wanting updates, and a steady hand for the engineers around you.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Manage ticket dispatch alongside the wider service desk team, aligning the right tickets to the right engineers based on skill set, workload and urgency
Carry out 72 hour checks to catch stale tickets, chasing updates and moving them forward before clients need to ask
Run regular case rundowns with engineers, reviewing their ticket lists to help them prioritise and keep workloads balanced
Handle customer queries on ticket progress with clear, honest and timely updates
Monitor queues throughout the day, spotting bottlenecks early and rebalancing work where needed
Escalate risks, ageing tickets and capacity concerns to leadership before they become problems
Identify recurring patterns in ticket flow and feed improvements back into how the desk operates
Keep dispatch and scheduling information accurate in our ticketing system so the whole team can trust it

Required Experience / Skills

A genuinely positive outlook, able to stay optimistic and constructive in a busy, reactive environment
Experience on an IT service desk (1st or 2nd line), in a service coordination or dispatch role, or ideally a blend of both
Enough technical understanding to read a ticket and judge its urgency, complexity and best owner
Highly organised and methodical – you can remain composed when the helpdesk gets busy
A confident, friendly communicator with clients and engineers alike
A natural sense of ownership, comfortable chasing, nudging and following through until things are done
Familiarity with PSA or ticketing systems is an advantage

Desirable

Experience in an MSP environment
Exposure to SLAs, triage processes or engineer scheduling

Location and Salary

Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30. Salary: £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

technical support occupations jobs in chatteris, cam

Service Desk Co-ordinator

Service Desk Engineer

Junior IT Support Engineer

IT Service Desk Analyst

Activation Support Representative - eCommerce

Trainee Support Engineer

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

Coalition Support Service Desk Technician

Trainer - Automation Systems

Applications Engineer.

Digital Resource Assistant (term time only)

Microsoft Instructor

Customer Support Analyst (German Speaker - 6 Month FTC)

IT Support Technician 2nd Line

Service Desk Analyst

Customer Support Specialist

Digital Operations Assistant

IT Junior Technical Analyst

Graduate / Placement Technical Support Engineer

Customer Support Specialist (Apprenticeship)

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