It support Work, Jobs in Cambridgeshire (with Salaries)

IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Bachelor's degree
- Travel
- No travel
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
IT Workplace Specialist
Mettler Toledo —Royston
- Travel
- SharePoint
- Communication skills
- Annual leave
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
Compliance Technical Support Officer
Cambridgeshire County Council —Huntingdon District
- £41,958 - £44,822 a year
- Microsoft Office
- Databases
- Administrative experience
- Annual leave
- Employee discount
9d
Activation Support Representative - eCommerce
Worldpay (UK) Limited —Cambridge
- CRM software
- Bachelor's degree
- Continuous improvement
Quick apply
4d
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Digital Resource Assistant (term time only)
Cambridge Regional College —Cambridge
- £22,438 - £23,593 a year
- Training & development
- Analytics
- Free parking
- Employee discount
Network Administrator (Net Admin)
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
9d
Trainee Support Engineer
OAL - Olympus Automation Limited —Peterborough
- Up to £28,000 a year
- Computer Science
- Computer literacy
- Engineering
Quick apply
Applications Engineer.
Innova Systems UK —Histon
- Microsoft Word
- Travel
- Organisational skills
Secure Support Engineer
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Travel
- Annual leave
10d
Health System Administrator
US Military Treatment Facilities under DHA —Lakenheath
- £107,446 - £139,684 a year
- Temporary
- Management
- Travel
- In-person
1d
Microsoft Instructor
BPP Holdings —Wyboston
- Overtime
- Remote
- Teaching
- Annual leave
Trainer - Automation Systems
OAL - Olympus Automation Limited —Peterborough
- Programmable logic controllers
- Continuous improvement
- Travel
Quick apply
IT Support Technician 2nd Line
Ontech Solutions —Doddington
- From £28,500 a year
- Full-time
- Customer service
- Research
- Windows
Quick apply
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
2d

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IT Service Desk Analyst

Carter Jonas -
Peterborough

Apply Now

Job details

Permanent | Full-time

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Referral programme

Qualifications

Technical troubleshooting
Desktop support
Microsoft Outlook
Incident queue management
User account provisioning
Microsoft Office Suite
User account management
IT permissions management
Technical support incident logging
SharePoint
IT incident logging
Application support
Cybersecurity
Active Directory
Intune
Time management
Mobile devices
Identity & access management

Full job description

We have an exciting opportunity for an IT service desk analyst to join our friendly IT team based at our Peterborough office. The role is responsible for delivering 1st and 2nd line support for Microsoft 365, end-user devices, business applications, telephony, network connectivity and associated technologies. The postholder will contribute to maintaining a secure, reliable and efficient IT environment while demonstrating excellent customer service and supporting continuous improvement initiatives.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on!

Overview of IT

As an IT Service Desk Analyst, you'll report to the IT Service Desk Manager and work alongside three additional 1st/2nd Analysts and one 3rd Line Analyst. Our IT department, headquarters in Peterborough, encompasses various teams such as the IT Systems Team, Application Training, IT Assets, and Data & Transformation Services. You'll have the opportunity to engage with these teams, gaining valuable insights into their functions and daily responsibilities. Join our small, friendly, and dynamic team for an enriching experience.

Main tasks:

Helpdesk Support

Provide professional and courteous 1st and 2nd line support via telephone, email, Microsoft Teams and remote support tools.
Accurately log, categorise, prioritise and manage incidents and service requests through the IT Service Management (ITSM) platform.
Troubleshoot and resolve technical issues within agreed Service Level Agreements (SLAs).
Escalate incidents and requests to appropriate internal teams or third-party suppliers where necessary

Desktop Support

Provide support for all Carter Jonas offices and remote workers across the UK.
Support Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint and Office applications.
Diagnose and resolve hardware and software faults on laptops, mobile devices and peripherals.
Configure, deploy, rebuild and maintain end-user devices as required.

Microsoft 365 and Identity Administration

Administer user accounts, security groups and access permissions within Microsoft Entra ID (Azure Active Directory), Active Directory and Microsoft 365.

Assist with onboarding, offboarding and user access requests.
Support password resets, multi-factor authentication (MFA) and identity management processes.

Mobile Device and Endpoint Management

Support corporate mobile devices, including Apple iPhone, iPad’s.
Assist with device enrolment and management through Microsoft Intune and Mobile Device Management (MDM) solutions.

Application Support

Provide support for Microsoft 365 applications and the firm's business-critical software solutions.
Following appropriate training, provide support for specialist line-of-business applications used across the firm.

Cyber Security and Governance

Support the firm's cyber security objectives by adhering to security policies and best practices.
Assist with the identification, investigation and escalation of potential security incidents.

This job description is not exhaustive and may be required to undertake additional duties from time to time to ensure the smooth running of the IT department. Full training will be provided.

What will it take to be successful?

You will possess a professional, positive attitude and the ability to deliver clear, knowledgeable, and effective helpdesk support. You will be able to remain calm under pressure, working in a methodical and accurate manner while managing competing priorities and maintaining excellent time management skills. Previous IT experience is not essential, however strong customer service skills, a proactive approach to problem-solving, and a genuine interest in technology and IT are key requirements for success in this role.

Hours

Full time - Including 1 in 6 Saturdays

Contract type

Permanent

Location

Peterborough

Why choose us?

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us:

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values:

Approachable – We treat every relationship with respect, integrity, and warmth
Effective – We do what we say we will, we do it well and we are accountable
Ambitious – We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

Communication - Ensures effective, clear, and relevant communications in support of business objectives
People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
Use of Technology - Modern, Agile, Digital Employee
Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
Personal Effectiveness & Productivity - Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.

Apply Now

Refine Your Search

it support jobs in cambridgeshire

IT Service Desk Analyst

IT Junior Technical Analyst

Service Desk Engineer

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

IT Technician - Bury St Edmunds Cluster

IT Workplace Specialist

IT Service Desk Team Lead

Compliance Technical Support Officer

Activation Support Representative - eCommerce

Service Desk Co-ordinator

Digital Resource Assistant (term time only)

Network Administrator (Net Admin)

Trainee Support Engineer

Applications Engineer.

Secure Support Engineer

Health System Administrator

Microsoft Instructor

Trainer - Automation Systems

IT Support Technician 2nd Line

IT Engineer

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