Information technology specialist Work, Jobs in Birmingham, Eng (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
5d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 - £39,197 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
Lead Operational Technology Specialist: Information and Control Products
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Mentoring
- Leadership
13d
Functional Specialist - Midlands
Capita Health Assessment Advisory Service —Birmingham
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Paid training
- Employee discount
Quick apply
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
Non-Tech Change Mgmt - Specialist
Select Engineering —Birmingham
- £291.85 a day
- Call to connect
- Presentation skills
Workplace Enablement Specialist
Ingeus —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Experience working with individuals with disabilities
- Microsoft Office
- Education
Quick apply
3d
Content Designer
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Application Services Specialist
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Communication skills
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
3d
Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
5d
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
3d
IT Infrastructure Engineer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Continuous improvement
- Mentoring
- Scripting
- Annual leave
- Employee assistance programme
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco —Birmingham
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Lead Operational Technology Specialist - Communication Services
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Mentoring
- Communication skills
5d
Research Software Engineer (Automation and DevOps) - IT Services - 102683 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Engineering
- University
- Communication skills
- Annual leave
- Sick pay
3d
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
5d
Graduate Customer Support Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
DevOps Engineer
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- DevOps
- Presentation skills
- Agile
4d

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information technology specialist jobs near birmingham, eng

1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

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Job details

Permanent
5 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

information technology specialist jobs in birmingham, eng

1st Line Service Desk Analyst (Days)

Intelligence Analyst

ICT Support Engineer

Lead Operational Technology Specialist: Information and Control Products

Functional Specialist - Midlands

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Non-Tech Change Mgmt - Specialist

Workplace Enablement Specialist

Content Designer

Application Services Specialist

First Line IT Support Engineer

Infrastructure Support Specialist

IT Infrastructure Support Specialist

IT Infrastructure Engineer

Operational Technology / Project Management Professionals (OT/SCADA PLC).

Lead Operational Technology Specialist - Communication Services

Research Software Engineer (Automation and DevOps) - IT Services - 102683 - Grade 7

M365 Modern Workspace Specialist

Graduate Customer Support Analyst, Birmingham

DevOps Engineer

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