Technical assistant Work, Jobs in Cardiff, Crf (with Salaries)

Technical Services Assistant
Siderise Insulation —Maesteg
- From £25,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Maintenance Assistant
Mercure Cardiff Hotel —Cardiff
- £27,500 a year
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
12d
Assistant Asset Engineer
Transport for Wales —Pontypridd
- £31,500 - £33,000 a year
- Engineering
- Master's degree
- No degree
- Employee discount
Senior Assistant, Audit Independence, Quality, Risk & Security Services, (DISCoE)
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Quality control
5d
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Manager, Privacy, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Research
- Analysis skills
- Continuous improvement
11d
Goods In Quality Inspector / Engineering Assistant
MFC International Limited —Tonypandy
- £13.50 an hour
- Full-time
- Heavy lifting
- Computer literacy
- Quality control
- Free parking
Quick apply
11d
Warehouse Assistant
GRP Live —Six Bells ED
- £13.45 an hour
- Part-time
- English
- Forklift
- Warehouse experience
- Free parking
- Health & wellbeing programme
Quick apply
12d
T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
10d
Residential Property/Conveyancing Assistant
Mallory Pryce —Cardiff
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Assistant Civil Engineer
Amey Ltd —Saint Mellons
- Full-time
- Civil engineering
- Engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
11d
Assistant Building Surveyor
AtkinsRéalis —Cardiff
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Project management
Pharmacy Technician
Boots —Cardiff
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Warehouse Associate
Starlight Trading Ltd —Cwmbran
- £12.71 an hour
- Full-time
- Warehouse experience
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
7d
Assistant Project Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £39,152 a year
- Full-time
- Hybrid work
- Civil engineering
- Construction experience
- Budgeting
- Annual leave
- Flexible schedule
10d
Project Manager (Environment)
WSP —Cardiff
- Part-time
- Hybrid work
- Project management
- Contracts
- Flexitime
- Work from home
Trainee Conveyancer
Convey Law —Newport
- £25,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Mentoring
- Organisational skills
- Sick pay
Quick apply
Assistant Contract Surveyor
Hill Group UK —Bristol
- Organisational skills
- Construction experience
- Communication skills
Assistant Finance Manager - 6 Month FTC
Lloyds Banking Group —Newport
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Financial services
T2, Manager, Third-Party Risk Management, Quality Risk & Security, Enabling Functions – 12 Month Secondment/FTC
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
10d

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Technical Services Assistant

Siderise Insulation -
Maesteg

Quick apply

Job details

Full-time
From £25,500 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service
English
Technical support
Microsoft Office
Administrative experience
Organisational skills
Construction experience
Communication skills
Time management

Full job description

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 50 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

The Technical Services Assistant will support the Technical Services team by coordinating technical enquiries, maintaining accurate records, supporting internal processes, and assisting with site service administration. The role will help ensure customers receive timely, accurate and professional technical support in line with company procedures and agreed response times.

Key responsibilities

Review, assess and triage incoming technical enquiries, assigning caseloads to Technical Engineers in line with agreed processes and response times.
Maintain accurate and up-to-date records within the CRM system, ensuring information is recorded in accordance with the technical process.
Build and maintain effective working relationships with internal stakeholders, team members and external contacts.
Carry out reviews of technical involvement on projects when required, including preparing project timelines, brief summaries and legacy data reports from internal systems.
Provide technical support by phone and email for enquiries that fall within the required competency level, following the company SKEB matrix.
Assist the Technical Services Advisors with data recording, reporting and additional administrative tasks as required.
Review site installation reports and provide comments in line with company recommendations.
Record site service reports, responses and related communication accurately within the CRM system.
Communicate with customers to clarify details, gather information and support the resolution of technical or site service queries.
Follow agreed processes of work and ensure all responses are completed and recorded within set timeframes and deadlines.
Liaise with external parties where required to support site service activity and customer enquiries.
Assist the Site Services Advisors with data recording, reporting and additional administrative tasks as required.
Manage the site service inbox, ensuring enquiries are reviewed, prioritised and actioned appropriately.
Issue QR codes for site visits and ensure relevant details are shared with the appropriate stakeholders.
Organise Site Service Engineer diaries, including scheduling appointments across the UK and EU.
Reschedule visits when required, communicating changes clearly and promptly to all relevant parties.
Manage survey requests by creating work orders in CRM systems, allocating time in Site Service Engineer diaries and sending meeting invitations in line with the required lead times.
Download Product Installation Training information from survey provider on a weekly basis, update the relevant spreadsheet, and create and issue certificates as required.
Assist the Site Services Coordinator with data recording, reporting and additional administrative tasks as required.

Qualifications

Higher education qualification
Hold a C or above in Maths and English G.C.S.E (or equivalent)
Construction / façade product experience (desirable)
ASFP level 2 in Passive Fire Protection (or willingness to attain whilst in post)

Job Function Technical Knowledge and Skills

Experience in passive fire protection systems (desirable).
Experience within a customer focused environment offering product and service advice.
Excellent communication and interpersonal skills to interact effectively with team members and stakeholders.
Experience working in an administrative, customer service, technical support or coordination role (preferred).
Strong attention to detail with the ability to maintain accurate records and follow defined processes.
Ability to communicate professionally, both written and verbally.
Ability to multi task, prioritise workload and work to agreed timeframes and deadlines.
Competent user in Microsoft Office and general online web functions, willingness to learn use of CRM systems and survey tools.
A proactive and organised approach, with the ability to support team objectives and contribute to a high standard of customer service.

Personal Attributes

Strong communication skills.
Customer focused.
Strong organisational skills.
Excellent attention to detail.
Problem solver.
Adaptable.
Good initiative.

Job Type: Full-time

Pay: From £25,500.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical assistant jobs in cardiff, crf

Technical Services Assistant

Maintenance Assistant

Assistant Asset Engineer

Senior Assistant, Audit Independence, Quality, Risk & Security Services, (DISCoE)

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Assistant Manager, Privacy, Quality Risk and Security Services

Goods In Quality Inspector / Engineering Assistant

Warehouse Assistant

T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions

Residential Property/Conveyancing Assistant

Assistant Civil Engineer

Assistant Building Surveyor

Pharmacy Technician

Warehouse Associate

Assistant Project Manager

Project Manager (Environment)

Trainee Conveyancer

Assistant Contract Surveyor

Assistant Finance Manager - 6 Month FTC

T2, Manager, Third-Party Risk Management, Quality Risk & Security, Enabling Functions – 12 Month Secondment/FTC

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