Information technology specialist Work, Jobs in Port Talbot (with Salaries)

IT Service Management Practice Co-ordinator
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Free parking
- Annual leave
6d
Casework Software Engineer (£39,163)
Driver and Vehicle Licensing Agency —Swansea
- £39,163 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Free parking
- Annual leave
11h
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Operations Administrator (12 month contract)
Tokio Marine HCC —Bridgend
- Full-time
- Communication skills
- Office experience
14d
Business Support Administrator
Tokio Marine HCC —Bridgend
- Full-time
- Communication skills
- Office experience
Lead Infrastructure Engineer - Storage, Backup and Cyber Recovery (£57,515-£82,430)
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £82,430 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Team management
- Free parking
- Annual leave
14d
Lead Ethical Hacking Penetration Tester (£57,515 - £82,430)
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £82,430 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Free parking
- Annual leave
11h
Planner Speciality - Pest
Ecolab Inc. —Caerphilly
- Full-time
- Communication skills
- Life insurance
7d
Principal Social Worker
Rhondda Cynon Taf —Rhondda Cynon Taff
- £49,282 a year
- Full-time
- Communication skills
- Employee discount
11d
4050 - Head of Digital, Data & Technology for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Computer Science
- Presentation skills
- Leadership
Trainee Field Technician
SOCOTEC UK & Ireland —Bridgend
- Full-time
- Hybrid work
- No experience needed
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
ICT Technical Security Support Engineer
South Wales Police —Bridgend
- £30,333 - £35,772 a year
- Full-time
- Free parking
- Health & wellbeing programme
11d
Business Relationship Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Free parking
- Annual leave
6d
Shift Engineer PC&A
Tata Steel —Port Talbot
- Full-time
- Schematics
- Engineering
- Supervising experience
- Free parking
- Employee assistance programme
5d
Careers - Job Details (redesign)
Maximus —Bridgend
- £26,700 - £29,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
4d
Operations Administrator
Tokio Marine HCC —Bridgend
- Full-time
- Communication skills
- Office experience
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Swansea
- Full-time
- Bachelor's degree
- Mentoring
- AI
Clinical Assessor
Capita Health Assessment Advisory Service —Bridgend
- £39,500 - £41,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Paid training
- Employee discount
Quick apply
Lead Electrical CAD Engineer — Service, Retrofit & Upgrade
GE Vernova —Swansea
- Full-time
- Travel
- Annual leave
Fitter - Assembly & Installation
Marshall Land Systems Ltd —Merthyr Tydfil
- £32,000 a year
- Full-time
- Schematics
- Continuous improvement
- Communication skills

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IT Service Management Practice Co-ordinator

Driver and Vehicle Licensing Agency -
Swansea

Apply Now

Job details

Permanent | Part-time | Full-time
£30,485 a year
6 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
IT service management
Presentation skills
SSL
Continuous improvement
Communication skills

Full job description

Details

Reference number

476218

Salary

£30,485

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

DVLA - Information Technology Services

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Swansea

About the job

Job summary

Can you analyse IT service management processes and identify opportunities for improvement?

Do you enjoy working with stakeholders and technical teams to drive continual service improvement and embed best practices?

Have you used data, reporting or performance measures to identify trends and support decision-making?

If so, wed love to hear from you!

As an IT Service Management (ITSM) Practice Co-ordinator, you will support the delivery of a wide range of IT Service Management practices, ensuring effective service delivery, operational resilience, and continual improvement across critical digital services. You will work collaboratively with technical teams and stakeholders to assist in the co-ordination of incidents, changes, service transitions, configuration data, performance monitoring, and reporting activities. You will utilise ITSM best practice principles to improve service performance, support business objectives and contribute to the delivery of reliable, customer-focused IT services.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here.
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the Kings birthday.
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA - Driver and Vehicle Licensing Agency Civil Service Careers

Job description

You will support the ongoing development and implementation of ITSM practices, helping to ensure they work effectively across DVLAs IT services.

Your responsibilities will include, but arent limited to:

1. Contribute to the completion of tasks and activities involved in the day-to-day operation of all the below ITSM practices and functions for the services within your teams tower:

Incident Management
Problem Management
Change Enablement
Service Transition
Service Configuration Management
Service Continuity Management
Capacity and Performance Management
Monitoring and Event Management
Continual Improvement
Management of SSL/TLS Certificates

2. Take ownership of lower complexity process tasks and activities underpinning management of the practices within your service tower, adopting a pro-active mindset.

3. Collate basic data and information from ITSM tooling to support reporting activities for your service tower.

4. Possess awareness of reporting metrics relevant to ITSM practices and your service tower and why they are important.

5. Possess awareness of the context of you and your service towers work in relation to ITS / DVLA strategy and be able to communicate this to others.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions: Would you like to find out more about the role, the team and what its like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on Thursday 10th September 2026 at 12:30. Sign up here. The virtual meeting will be set to anonymous so attendees won't be able to see one another's details.

Person specification

Genuine interest in ITSM who enjoys working in a dynamic, innovative, and collaborative environment.
We are seeking an individual who demonstrates initiative, takes pride in delivering high-quality work and is keen to learn and develop their expertise.
Ability to proactively prioritise tasks to meet daily demands of the role.
Strong communication skills are essential, as you will need to build positive working relationships with stakeholders and technical teams.
Comfortable discussing technical concepts with colleagues, translating information where necessary.
A curious and analytical mindset, enjoying problem-solving and identifying opportunities for improvement that deliver value to the organisation.
We would also welcome hearing how your skills, experiences, and personal attributes make you well suited to this role and how you can contribute to the success of the ITSM Practice team.
If you do not already hold an ITIL 5 foundation certification, you must be willing to work towards achieving it once in post. Full support and development opportunities will be provided to help you attain these qualifications.

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect thatll wash across the nation. Here the work youre doing has the capacity to change the way 53 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

Stakeholder relationship management (IT operations) - Awareness

Benefits

Alongside your salary of £30,485, Driver and Vehicle Licensing Agency contributes £8,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Passionate, reliable and always willing to push yourself and those around you, youll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:

Best in class learning and development tailored to your role
An environment with flexible working options where we encourage a great work-life balance
A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
Generous employer contribution of 28.9%, depending on chosen pension scheme
Flexible working options where we encourage a great work-life balance.
Digital communities with clear career frameworks
On-site gym plus personal training available (membership applies)
On-site nursery, restaurants and coffee bar
25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Free parking

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following:
- Experience of collaborating with a range of stakeholders
- Experience of managing competing priorities effectively.
- Knowledge of IT Service Management practices

Further details around what this will entail are listed on the application form.

Should we receive a high volume of quality applications, we may invite a shortlist of the highest scoring candidates to interview. This means that some applications that meet the required standard could be placed on hold after the sift and invited to interview if the vacant position(s) remain unfilled. You will be notified if your application is being put on hold once the sift has been completed. Following interviews, any applicants remaining on hold will be notified by the panel of the next steps regarding their application.

The sift will take place week commencing 14/09/2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours Delivering at pace, Changing and Improving
Technical Stakeholder relationship management (IT operations) - Awareness

The interviews will take place week commencing 28/09/2026.

This interview will be conducted in person at our Swansea office (Longview Road, Morriston SA6 7JL). Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : ITS Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information