Information security analyst Work, Jobs in Silsoe, Bdf (with Salaries)

ServiceNow Platform Support Analyst
Computacenter —Hatfield
- Full-time
- Hybrid work
- Communication skills
PMO Data Analyst
Leonardo UK Ltd —Luton
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Flexible schedule
- Referral programme
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Bachelor's degree
- Travel
5h
Senior Developer (Python)
Allwyn UK —Watford
- Hybrid work
- Azure
- Java
- AWS
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
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Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
5d
Digital Solutions Manager
MBDA —Stevenage
- £65,000 a year
- Hybrid work
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- Free parking
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information security analyst jobs near silsoe, bdf

ServiceNow Platform Support Analyst

Computacenter -
Hatfield

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Job details

Permanent | Full-time

Qualifications

BMC Remedy
Ticket management
ServiceNow
UI
Root cause analysis
Communication skills

Full job description

Location: UK - Hatfield | Job-ID: 217239 | Contract type: Standard | Business Unit: Technicians

Life on the team

A ServiceNow Platform Support Analyst role has arisen within the ServiceNow Platform Support team. They will be responsible for the day to day support of the ServiceNow platform from a second line perspective.

The ServiceNow IT Service Management system is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. The Support Analyst will work closely with Service Desk, Development, and wider Service Management teams to support and resolve incidents.

What you’ll do

Provide second level support for ServiceNow incidents (perform triaging, investigation, and resolution of incidents).
Strong problem-solving and diagnostic skills
Managing tickets within defined SLA’s and priority frameworks
Clear documentation of work logs and resolution notes
Strong root cause analysis skills for recurring incidents
Monitoring integrations via dashboards, resolve errors reported and manage relationships i.e., Service Management, Partner & Customer relationships.
Provides guidance and advice to less experienced colleagues to improve overall knowledge.
Create documentation to aide team members, Service Desk, and other key stakeholders.
Escalate to development or higher level support when required.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Ability to effectively communicate with all levels of the organisation.
Identify own development needs in line with business objectives.
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you’ll need

Experience supporting multiple ServiceNow modules (e.g. ITSM (Incident, Request, Problem, Change), CMDB, Asset, CSM, FSM).
Confident navigation of the ServiceNow UI, lists, forms, filters, and related records.
Ability to interpret logs, error messages, and system behaviour to diagnose issues.
Understanding of out of the box vs customised functionality.
Basic configuration tasks such as: Business rules (awareness, not deep development), Client scripts (understanding impact), Forms, fields, views, and UI policies.
Strong understanding of ServiceNow best practises.
Minimum 1-2 years of proven experience as a ServiceNow analyst or admin on medium to large scale ServiceNow Platforms.
Excellent communication skills.
ServiceNow Certified System Administrator - CSA (preferred).
Enterprise ITSM background (has used Remedy, ServiceNow or equivalent).
Be highly organized, meticulous, structured, and methodical in delivery.
Proactive, reliable and security conscious.
Cover 9:30 to 6pm hours (team operates 8am to 6pm).
Hybrid working – Hatfield office-based twice a week – for 1:1’s and Team Meetings.
Ideally UK Government SC cleared or able and willing to obtain.

Additional information

Country: UK

Location: Hatfield

Hours: Full time

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

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information security analyst jobs in silsoe, bdf

ServiceNow Platform Support Analyst

PMO Data Analyst

Digital & IT Senior Analyst - Messaging

Senior Developer (Python)

Service Desk Analyst

Service Desk Analyst

Digital Solutions Manager

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