Learning and development advisor Work, Jobs in Liverpool, Msy (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Management
- English
- Free parking
- Referral programme
Quick apply
Health and Safety Advisor
Courtley (Health & Safety) Ltd —Liverpool
- £26,000 - £35,000 a year
- Full-time
- Writing skills
- Travel
- SharePoint
Quick apply
14d
Housing Sustainment Officer
The Riverside Group —Liverpool
- £32,871.14 - £36,157.96 a year
- Full-time
- Communication skills
2d
Finance Officer - Projects
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
10d
AM2 Assessor
The City of Liverpool College —Liverpool
- Temporary
- Business development
- First Aid Certification
- School
- Flexible schedule
Quick apply
CSC Advisor
The Riverside Group —Liverpool
- £27,726.42 - £30,472.75 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
4d
Programme Manager
Ministry of Justice —Liverpool
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Liverpool
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Personal Development Tutor
Cheshire College South and West —Chester
- £29,838 - £32,579 a year
- Part-time
- Customer service
- Free parking
- Annual leave
Urgent Community Response Practitioner
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £49,387 - £56,515 a year
- Full-time
- Case management
- Patient care
- Leadership
2d
Moving and Handling Advisor - Occupational Therapist
St Helens Borough Council —St Helens
- £47,181 - £49,282 a year
- Call to connect
- Experience working with individuals with disabilities
- Communication skills
- Relocation assistance
6d
HR & Training Advisor
Pilkington Family Trust —St Helens
- Up to £25,723 a year
- Part-time
- Management
- Research
- Continuous improvement
- Free parking
- Annual leave
Quick apply
1d
HR Advisor
Coleg Cambria —Deeside
- £33,912 - £37,644 a year
- Full-time
- Customer service
- Travel
- Human resources
- Free parking
- Annual leave
13d
Group EHS Advisor
Peel Ports —Liverpool
- Continuous improvement
- Communication skills
- Employee assistance programme
8d
Personal Development Tutor (Adults)
Cheshire College South and West —Ellesmere Port
- £26,884 - £32,579 a year
- Full-time
- Customer service
- Free parking
- Annual leave
Apprentice - Learning Support Administrator
Cheshire College South and West —Ellesmere Port
- £15,392 - £24,784 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Annual leave
Retail Assistant (Opticians)
Boots —Birkenhead
- Weekend availability
- Employee assistance programme
- Employee discount
2d
Moving and Handling Advisor - Occupational Therapist
St. Helens Council —St Helens
- £47,181 - £49,282 a year
- Call to connect
- Experience working with individuals with disabilities
- Communication skills
- Relocation assistance
7d
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Transition and Progression Advisor – SEND
Bolton College —Bolton
- £36,771 - £39,977 a year
- Full-time
- English
- Education
- Care plans

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Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

CRM software
Management
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
English
Complaint handling
Patient service
Microsoft Office
Performance management
Change management
Supervising experience
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Internal quality assurance

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

learning and development advisor jobs in liverpool, msy

Team Leader (Contact Cente)

Health and Safety Advisor

Housing Sustainment Officer

Finance Officer - Projects

AM2 Assessor

CSC Advisor

Programme Manager

Customer Relations Manager, SEO, Perm, Liverpool

Personal Development Tutor

Urgent Community Response Practitioner

Moving and Handling Advisor - Occupational Therapist

HR & Training Advisor

HR Advisor

Group EHS Advisor

Personal Development Tutor (Adults)

Apprentice - Learning Support Administrator

Retail Assistant (Opticians)

Moving and Handling Advisor - Occupational Therapist

Junior Customer Success Manager

Transition and Progression Advisor – SEND

I want to receive the latest job alerts for learning and development advisor in liverpool, msy

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