Operational support grade Work, Jobs in Norwich, Nfk (with Salaries)

Customer Service Advisor
East Suffolk Council —Lowestoft
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Office experience
- Free parking
- Employee discount
AUM : Learning, Skills & Employment - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Budgeting
- Annual leave
11d
Programme Manager (Youth Offer & Community)
Right to Succeed —Great Yarmouth
- £40,736 - £44,056 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Quick apply
13d
Administration & Compliance Assistant
Outcomes First Group —Halesworth
- Up to £20,000 a year
- Monday to Friday
- Microsoft Office
- Organisational skills
- School
- Employee discount
4d
Quality Assurance Officer 10880
Norfolk County Council —Norwich
- £34,000 - £48,227 a year
- Full-time
- Hybrid work
- IT
- Employee discount
- Gym membership
4d
Call Handler - Initial Response Service
Norfolk & Suffolk Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Continuous improvement
- Organisational skills
- Typing
12d
Business Administrator - Programmes - Part-Time - HMP / YOI Norwich
Ministry of Justice —Norwich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
7d
Group Worker - HMP / YOI Norwich
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
Programme Manager - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Annual leave
7d
Operational Manager
HM Revenue and Customs —Norwich
- £37,682 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
4d
Senior Probation Officer - Norfolk - East of England
HM Prison & Probation Service —Norwich
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- IT
- Annual leave
- Employee discount
12h
Senior Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Management
- Master's degree
- Continuous improvement
13d
Clinical Team Leader
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Team management
- Leadership
- Communication skills
7d
Anglican Chaplain (Priest) - HMP / YOI Norwich
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave

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Business Administrator - Mayflower Court
Norse Group LTD —Norwich
You will support the service with efficient administration which aids the smooth running of the home and contributes to the high level of care delivered, this…
£28,704.72 a year
6d
AUM : Learning, Skills & Employment - HMP / YOI Norwich
Ministry of Justice —Norwich
Responsible for the delivery of industries vocational training ensuring the screening assessment and referral processes that determine suitability of prisoners…
£40,001 - £50,000 a year
11d

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operational support grade jobs near norwich, nfk

Customer Service Advisor

East Suffolk Council -
Lowestoft

Apply Now

Job details

Full-time
£25,583 - £28,142 a year

Benefits

Free parking
Company pension
Employee discount

Qualifications

NVQ
Office experience

Full job description

East Suffolk Council, East Suffolk House, Melton, Woodbridge and Riverside, Lowestoft

£25,583 - £28,142 per annum FTE

Band 2/3 (SCP 5 to 11)

37 hours per week

Permanent

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We currently have exciting new opportunities to join the East Suffolk Council's Customer Service Team as a Customer Service Advisor.

We are looking for four enthusiastic Customer Service Advisors to join the Customer Services team. You will join a highly skilled and committed team of professionals delivering the Council’s Customer Contact Service, offering a first-class customer experience, and maximising value for money.

You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy, and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values will play a key part in the role in working to these values.

The Customer Service team operates from several locations across the district on a flexible, hybrid working model consisting of both office and home working. Please note that the operational needs of the business will determine where the successful applicant will work on a rota basis. During the training programme most of the time the successful applicants will be office based, if you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

You will need:

Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent with the ability to work well both as part of a team and using your own initiative. Knowledge of the services East Suffolk Council provides is advantageous however, full training will be provided to the successful applicants.

A minimum of four GCSEs at Grade A*- C / 4 - 9 (including English and Mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Here are some of the main benefits:

Great opportunities for training and development

Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)

Local government pension scheme

Free car parking (for when you are working in the office)

Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Please see our benefits brochure for further information.

Most of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For an informal discussion regarding this post, please contact Daniel Chapman on 01502 523611.

Closing date: 11.59pm, Sunday 9th August 2026

Interview date: Week Commencing 17th August 2026

How to apply

Step 1 - Read the advert and the Job Description and Person Specification

Step 2 - Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site.

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0

Apply Now

Refine Your Search

operational support grade jobs in norwich, nfk

Customer Service Advisor

AUM : Learning, Skills & Employment - HMP / YOI Norwich

Programme Manager (Youth Offer & Community)

Administration & Compliance Assistant

Quality Assurance Officer 10880

Call Handler - Initial Response Service

Business Administrator - Programmes - Part-Time - HMP / YOI Norwich

Group Worker - HMP / YOI Norwich

Programme Manager - HMP / YOI Norwich

Operational Manager

Senior Probation Officer - Norfolk - East of England

Senior Manager

Clinical Team Leader

Anglican Chaplain (Priest) - HMP / YOI Norwich

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