Customer experience manager Work, Jobs in Basingstoke, Ham (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Customer Experience Manager - Designate
Dunelm —Basingstoke
- Weekend availability
- Customer service
- Team management
- Retail management
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Property Manager
Belvoir Sales & Lettings —Basingstoke
- £33,000 - £45,000 a year
- Full-time
- Driving
- In-person
- Negotiation
Quick apply
7d
Customer Success Manager (Buyers)
Once For All UK —Basingstoke
- From £35,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
Quick apply
10d
Account Manager
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
4d
Digital Customer Success Manager
Once For All UK —Basingstoke
- Computer literacy
- Analysis skills
- Computer skills
- Employee assistance programme
Quick apply
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Alton
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
Customer Service Representative - Basingstoke
Diligenta —Basingstoke
- From £26,228 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Building Manager
Centrick —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Communication skills
- Sick pay
Quick apply
Barista
Starbucks —Basingstoke
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Funding Administrator
Grandir UK —Basingstoke
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
5d
Assistant Manager
Farmfoods —Basingstoke
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Facilities Administrator
VINCI Facilities UK —Basingstoke
- Full-time
- Organisational skills
- Contracts
- Computer skills
Quick apply
Yard Operations Manager
Site-Equip Ltd —Lasham
- Full-time
- Customer service
- Forklift
- Team management
- Free parking
- Store discount
Quick apply
3d
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
9d
Project Manager
Retail-FCL —Basingstoke
- From £35,000 a year
- Full-time
- Microsoft Powerpoint
- In-person
- Banking
- Free parking
- Store discount
Quick apply
5d
Facilities & Office Supervisor
Vision RT Ltd. —Basingstoke
- Full-time
- First Aid Certification
- Continuous improvement
- Organisational skills
Quick apply
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Account Manager
TechPoint —Basingstoke
- £35,000 - £45,000 a year
- CRM software
- Business development
- Travel
- Free parking
- Employee discount
Quick apply
10d

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Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Qualifications

Power BI
Stakeholder collaboration
Stakeholder liaison
Process improvement
Change management
Change leadership
Team motivation leadership

Full job description

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?
If your answer is 'yes' then, keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.
Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. Managing a team of two, you'll work closely with colleagues, suppliers and stakeholders across multiple locations to drive progress and deliver results.

You'll also:
Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance
What you'll bring.
You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.
A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:
Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:
An excellent bonus scheme
Company car or cash alternative - with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

Apply Now

Refine Your Search

customer experience manager jobs in basingstoke, ham

Senior Customer Experience Manager

Customer Experience Manager - Designate

Customer Success Manager

Property Manager

Customer Success Manager (Buyers)

Account Manager

Digital Customer Success Manager

Customer Service / Project Manager

Customer Service Representative - Basingstoke

Building Manager

Barista

Funding Administrator

Assistant Manager

Facilities Administrator

Yard Operations Manager

Business Development Manager

Project Manager

Facilities & Office Supervisor

Service Delivery Manager

Account Manager

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