Customer service representative Work, Jobs in Kemble, Gls (with Salaries)

Customer Service Advisor (Metering)
Ecotricity —Stroud
- £25,550 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Organisational skills
- Free parking
- Store discount
Quick apply
9h
Customer Service Assistant
GLL —Swindon
- £13.45 an hour
- Part-time
- Customer service
- Communication skills
7d
Retail Customer Service Assistant
bp Retail —Swindon
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Customer Service Advisor
Kinaxia Transport & Warehousing —Yate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
7d
Senior Customer Service Advisor
Barclays —Witney
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
12d
Customer Service Advisor
Cottsway —Witney
- £33,355 a year
- Customer service
- Communication skills
12d
Customer Service and Sales Advisor
Smythson of Bond Street —Swindon
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
14d
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Customer service
- Organisational skills
6d
Customer Service Assistant & Apprentice
Commercial —Cheltenham
- £17,000 - £26,228 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
5d
Customer Service Representative
LivaNova —Gloucester
- Full-time
Retail Customer Service Assistant - Temporary
bp Retail —Swindon
- £13.45 an hour
- Part-time
- Café
Customer Experience Representative - Part-time
CloudClevr —Cheltenham
- Part-time
- Organisational skills
Customer Service Team Leader
William Hill —Melksham
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Inside Sales, Customer Service
Semtech —Bristol
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Customer Service Assistant
ESS Compass —Calne
- £12.76 an hour
- Part-time
Customer Service Team Leader
Paddy Power —Cheltenham
- From £13.25 an hour
- Employee discount
- Sick pay
Customer Service Assistant (UKI2)
VSE AVIATION —Lydney
- From £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Customer service
- English
- Travel

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Customer Service Advisor (Metering)

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£25,550 a year
9 hours ago

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Company pension
Company events
Employee discount
Paid volunteer time
Referral programme
Sick pay
On-site parking

Qualifications

Report writing
Computer literacy
Microsoft Office
Numeracy
Organisational skills
Communication skills

Full job description

Salary Details: £25,550 plus £2,500 OTE

The objective of this position is to manage all gas and electricity meter works and contracted meter agents, to process metering related queries in an efficient and effective manner. To manage Credit, Pay As You Go and Smart meter related issues, ensuring customers are kept on supply and resolving customer queries.

The Domestic Metering team is responsible for the management of metering related queries from Ecotricity’s customers. This includes liaising with customers and 3rd party agents to book appointments, problem resolution and exception management of customer queries.

What you will do

Maintain customer data held within Ecotricity systems and update database systems accurately
Resolve customer and in-house originated queries in given time-scales
Use Salesforce, Junifer and AFMS to maintain customers’ accounts
Liaise with third parties within the process, PPMIP and Metering Agents as required
Manage emergency off supply queries effectively
Ensure that Smart meters are installed whenever possible towards resolving customer queries
Manage meter faults/tests and energy efficiency advice
Manage the meter exchange process
Improve Settlement percentage by improving the number of actual meter readings approved by the industry
Identify and report issues with internal processes
Ensure that Ecotricity complies with all license obligations
Assist with customer enquiries relating to account through email, letter or telephone are managed within agreed time scales
Assist with the roll out of Smart meters.
Provide assistance to other departments for metering related matters
Complete any other reporting or monitoring of workload as requested
Any other ad-hoc duties as requested by Team Leader, Manager or Head of Department.

About You

Skill Set Required

Ability to liaise with industry participants, industry bodies and external customers
Strong attention to detail
High level of numeracy, accuracy and problem solving ability
Computer literate
Report writing and monitoring ability
Letter writing
Common Sense
Analytical
Ability to organise workload and multiple priorities
Ability to work on own initiative
Communication skills both written and verbal
Excellent planning and organisational skills.
Competent user of MS Office applications
Electricity and Gas industry knowledge preferred but not essential

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £25,550.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Referral programme
Sick pay
Store discount

Application question(s):

Will you now or in the future require sponsorship for employment visa status?
Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office?

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

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