Customer service manager Work, Jobs in Heavitree, Dev (with Salaries)

Front of House / Customer Care Manager
Energy Hair —Exeter
- £27,500 - £29,500 a year
- Full-time
- CRM software
- Front desk
- IT
- Free parking
- Employee discount
Quick apply
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
14d
Store Manager
Machine Mart —Exeter
- Sales
- Computer literacy
- Employee discount
Account Manager
Safetykleen —Exeter
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
1d
Sales Account Manager
ALAM MINI MARKET LIMITED —St. Leonards
- £33,400 - £52,200 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
General Sales Manager
Vertu Motors —Exeter
- £50,000 - £65,000 a year
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
Quick apply
Area Manager, AMZL
Amazon UK Services Ltd. —Exeter
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Operations Manager, AMZL
Amazon UK Services Ltd. —Exeter
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Business Development Manager (Field Sales)
Clear Business —Heavitree
- Up to £40,000 a year
- Full-time
- Business development
- Time management
- Annual leave
- Employee discount
Quick apply
Account Manager
Swanky —Exeter
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Agile
- Employee assistance programme
- Flexible schedule
Quick apply
Retail Store Manager - Skateboard & Streetwear
Route One Retail Limited —Exeter
- £28,500 - £30,600 a year
- Weekend availability
- Sales
- Social media management
- Customer service
- Employee discount
Quick apply
6d
Customer Relationship Manager
Barchester Healthcare —Exmouth
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
18h
Site Manager
Correct Contract Services Ltd —Exeter
- £42,500 - £47,500 a year
- Continuous improvement
- Team management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Business Manager
Vertu Motors —Exeter
- £35,000 - £55,000 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
Quick apply
12d
Area sales manager
Brakes —Exeter
- Up to £34,000 a year
- Full-time
- Remote
- Salesforce
- Annual leave
Quick apply
Business Development Manager
SUEZ —Exeter
- £43,562 - £51,098 a year
- Full-time
- Business development
- Presentation skills
- Contracts
Shift Manager
Symbro LTD —Exeter
- £13.50 an hour
- Full-time
- Customer service
- Quick service & fast food restaurant
- Communication skills
- Annual leave
- Employee discount
Quick apply
Store Manager - Exeter
Tesla —Exeter
- English
- Team management
- Mentoring
9d
Deputy Manager
Twenty1 LTD —Torquay
- From £34,000 a year
- Full-time
- Bar
- Cooking
- Supervising experience
- Employee discount
Quick apply
Branch General Manager
DFS —Torquay
- £38,449 - £50,000 a year
- Training & development
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply

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Front of House / Customer Care Manager

Energy Hair -
Exeter

Quick apply

Job details

Permanent | Full-time
£27,500 - £29,500 a year

Benefits

Free parking
Company pension
Employee discount
Transport links
On-site parking

Qualifications

CRM software
Front of house supervision
Client engagement
Appointment booking and call handling
Customer loyalty building
Front desk
IT
Customer interaction
Training & development
Retail management
Leadership
Team motivation leadership
Communication skills
Retail sales
Rota coordination

Full job description

Front of House & Customer Care Manager

Are you…

A genuine people-person who loves making someone's day a little better?
Confident leading a team and setting the tone on a busy salon floor?
Organised, calm under pressure, and naturally solutions-focused?
Excited by the idea of turning great service into real business growth?
Ambitious to build a long-term career in the creative industry?

If this sounds like you, we'd love for you to apply for this exciting role at our award-winning salon.

The Opportunity

We've spent the last 25 years building one of the South West's most respected, award-winning salons by creating exceptional experiences for both our clients and our team. We believe in investing in people, celebrating success and continually raising the bar.

We're now looking for a warm, commercially minded Front of House & Customer Care Manager to be the beating heart of our client experience — the face and voice of Energy Hair from the moment someone books, to the moment they leave feeling brilliant. This is a hands-on, people-first role: you'll lead the salon floor, support and inspire the team around you, and use every client interaction as a chance to build loyalty and grow the business.

With around 1,000 client visits every month, no two days are the same. You'll be the calm, capable presence that keeps the front of house running beautifully, while spotting the everyday opportunities — a rebooking, a retail recommendation, a glowing review — that help the whole salon thrive.

What You'll Be Doing

Client Experience & Front of House (the heart of the role)

Own the front of house — the first and last impression every client has of Energy Hair.
Ensure every client receives an experience worthy of a 5-star review: anticipate needs, check in throughout their visit, and make every visit feel memorable and effortless.
Handle enquiries, feedback and complaints warmly and professionally across every platform — booking system, email, phone and social media — turning any issue into a reason to come back.
Keep the salon immaculately presented, welcoming and true to the Energy Hair brand.
Build genuine relationships with regular clients to encourage loyalty and repeat visits.

Helping the Team Thrive

Lead, motivate and support the team on the floor day-to-day, setting a positive, professional and fun tone.
Make confident, sensible calls on daily issues, and know when to bring something to leadership.
Support the onboarding and development of new team members.
Manage stylist schedules and appointment planning to keep everyone set up to succeed.

Growing the Business

Spot and act on everyday opportunities to grow revenue — rebooking, retail recommendations, add-on services and promotions.
Keep an eye on key numbers (bookings, retention, retail, reviews) and flag what's working and what needs attention.
Encourage and gather new 5-star reviews and client referrals as a natural part of daily service.
Support marketing campaigns and in-salon promotions, helping bring the leadership team's growth plans to life on the floor.

Keeping Things Running Smoothly

Manage appointment scheduling and keep the booking software accurate and up to date.
Ensure compliance with health, safety and hygiene standards.
Monitor stock and supply levels, and handle day-to-day payments and reconciliations.

What You'll Bring

At least 2–3 years' experience in a customer-facing management or supervisory role (hospitality, retail, leisure, health & beauty, events or similar).
A natural warmth with people, and confidence handling a tricky conversation with grace.
Experience using booking, scheduling or CRM systems.
Strong written and verbal communication skills.
An instinct for spotting opportunities to improve the client experience — and the business alongside it.

It would be great if you also have...

Experience in the hair, beauty or wellness industry.
Worked in a premium or luxury customer experience environment.
Managed staff rotas and holiday planning.
Experience with retail sales or stock management.
Helped run events, promotions or marketing campaigns.

Success in This Role Looks Like

Clients consistently leave feeling looked after, valued and excited to rebook.
A motivated, well-supported team that enjoys coming to work.
Rising retail sales, rebooking rates and 5-star reviews.
A front of house that runs like clockwork, whatever the day throws at it.
A visible, personal contribution to the salon's year-on-year growth.

Our Values

If these behaviours and attributes matter to you, you'll be a brilliant fit for our team:

Kindness — we lead with love
Honesty — we communicate openly
Diligence — we put excellence in every detail
Creativity — we are artists
Energy — we are motivated
Passion — we love what we do
Resilience — we are adaptable
Proactivity — we take initiative

Benefits

Free parking and public transport access
Complimentary haircuts & colour at the salon
35% staff discount on salon retail products
10% discount at Darts Farm (retail & restaurant)
Education & training to support your career development
Team socials

Salary & Hours

Full time, Monday–Friday with occasional Saturdays to support the business.

£27,500 - £29,500 depending on experience.

If you're someone who lights up a room, loves bringing order to a busy day, and gets a genuine kick out of helping both clients and colleagues be their best — we'd love to hear from you.

Equal Opportunities

Energy Hair is an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Previous applicants need not apply - we are only considering new candidates at this time.

Pay: £27,500.00-£29,500.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Transport links

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in heavitree, dev

Front of House / Customer Care Manager

Customer Service / Project Manager

Store Manager

Account Manager

Sales Account Manager

General Sales Manager

Area Manager, AMZL

Operations Manager, AMZL

Business Development Manager (Field Sales)

Account Manager

Retail Store Manager - Skateboard & Streetwear

Customer Relationship Manager

Site Manager

Business Manager

Area sales manager

Business Development Manager

Shift Manager

Store Manager - Exeter

Deputy Manager

Branch General Manager

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