Service desk engineer Work, Jobs in Durham, Dur (with Salaries)

Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Helpdesk Administrator
Rated Maintenance Ltd —Darlington
- From £26,420 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
3d
Senior Geotechnical Engineer
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Principal Water Quality Scientist/ Modeller
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Geotechnical or Geoenvironmental Consultant
Stantec —Newcastle upon Tyne
- Engineering
- Project management
- Construction experience
- Annual leave
VoIP & Network Infrastructure Engineer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- In-person
- Free parking
- Annual leave
Quick apply
2d
Service Desk Engineer (End User Support)
Cybit —Newcastle upon Tyne
- £24,800 a year
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Plant Service Manager in the Construction Industry
Teward Bros Limited —Staindrop
- From £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Service Desk Manager
Middlesbrough Council —Middlesbrough
- £45,091 - £47,181 a year
- Full-time
- Management
- Leadership
6d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Service Desk Technician
Cubic Corporation —Stockton-on-Tees
- Full-time
11d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
Apprentice Admin/Office Manager
Mitie —Darlington
- £16,686.08 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Senior Software Engineer, Core Experiences - Newcastle, United Kingdom
Speechify —Newcastle upon Tyne
- Remote
- Java
- APIs
2d

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Customer Help Desk Co-ordinator
JLA —Sunderland
Taking incoming calls from customers, engineers, and suppliers, providing support and administration service. Managing all inbound communications from customers…
£25,272 a year
Quick apply
Telematics Service Desk Analyst
MSX International —Whitley Bay
Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident…
Up to £27,000 a year
Quick apply
7d

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service desk engineer jobs near durham, dur

Customer Help Desk Co-ordinator

JLA -
Sunderland

Quick apply

Job details

Permanent | Full-time
£25,272 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
Computer skills
Communication skills

Full job description

bout our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals, phones and email. Managing your time wisely to ensure that all tasks are completed within agreed SLA’s. The role also includes communicating with to our customer to ensure that queries are responded/resolved in a timely manner. You will have excellent attention to detail, communication and interpersonal skills.

Key tasks

Taking incoming calls from customers, engineers, and suppliers, providing support and administration service

Uploading to customer portals all relevant compliance certification and updating any job notes

Liaison with customers to ensure they are kept informed on progress and managing any issues

Review, action and update the business on the progress of customers works

Ensure all jobs are progressed by engineers within the operating system when they have been physically completed

Criteria

Raising jobs via system and passing on to the relevant dispatching team
Managing all inbound communications from customers and handling customer queries
Making outbound communication to customers to progress and resolve customer requests
Managing customer emails including being a conduit between departments if needed
Making outbound communication to customers to plan works in with them

Service Delivery

Demonstrate an understanding of what service delivery excellence is for your role
Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

Awareness of your operational and regulation risks which may impact on your role
Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

Knowledge and Skills (what you know and what you can do)

Proficient level of computer skills
Excellent customer service skills
Good knowledge of the English language, both written and verbal
Good geographical knowledge

Experience (what you have done)

Working in a customer facing role
Working in time critical roles and the ability to multitask
Working in a customer service environment handling both inbound/ outbound calls and email inboxes
Effective problems solving skills

Pay: £25,272.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in durham, dur

Customer Help Desk Co-ordinator

Helpdesk Administrator

Senior Geotechnical Engineer

Principal Water Quality Scientist/ Modeller

Geotechnical or Geoenvironmental Consultant

VoIP & Network Infrastructure Engineer

Service Desk Engineer (End User Support)

Plant Service Manager in the Construction Industry

Service Desk Manager

3rd Line Network Support Engineer

Service Desk Technician

Incident Manager

Apprentice Admin/Office Manager

Senior Software Engineer, Core Experiences - Newcastle, United Kingdom

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