Web manager Work, Jobs in Ashbourne, Dby (with Salaries)

Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Management
- Customer service
- Patient care
- Employee assistance programme
- Sick pay
6d
PPC & Performance Marketing Specialist
Superior Wellness Limited —Chesterfield
- Full-time
- IT
- In-person
- Annual leave
Quick apply
12d
SEO Executive/ Senior SEO Executive
Atomic —Nottingham
- Hybrid work
- Annual leave
- Flexible schedule
Senior Software Engineer Angular
Microlise —Nottingham
- From £45,000 a year
- Azure
- Computer Science
- SQL
- Employee assistance programme
- Employee discount
Senior Software Engineer RPG (Fxed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Azure
- Computer Science
- SQL
- Employee assistance programme
- Employee discount
Solutions Developer
Staffordshire University —Stoke-on-Trent
- £33,482 - £38,249 a year
- Oracle
- SQL
- Machine learning
7d
Senior SEO Executive
CNS Media Ltd —Chesterfield
- £35,000 - £40,000 a year
- Full-time
- Marketing
- Master's degree
- In-person
- Gym membership
Quick apply
16h
Risk Management - all levels
Turner & Townsend —Derby
- Full-time
- IT
- Communication skills
Quick apply
Graphic Designer
Steelite International —Stoke-on-Trent
- £30,000 a year
- Full-time
- Travel
Quick apply
5d
Senior Software Engineer Java (Fixed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Azure
- Computer Science
- Java
- Employee assistance programme
- Employee discount
IT Project Manager
Solidcor —Chesterfield
- Full-time
- Salesforce
- ERP systems
- Project management
Quick apply
14d
Contract Officer
GMV —Nottingham
- Hybrid work
- Spanish
- English
- Master's degree
- Employee discount
Project Risk Manager - Energy & Natural Resource
Turner & Townsend —Nottingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Representative
Firstsource Healthcare —Derby
- £12.85 an hour
- Full-time
- Employee discount
Operations Engineer - Police Staff
Nottinghamshire Police —Arnold
- £39,276 - £41,487 a year
- Full-time
- Windows
- Microsoft Office
- Linux
- Annual leave
11d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
UK Sales Executive
EU Automation —Stafford
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Computer literacy
- English
- Employee assistance programme
Quick apply
5d
Senior Software Development Engineer - Amazon Connect
Capital One UK —Nottingham
- Full-time
- Hybrid work
- AWS
- APIs
- In-person
- Annual leave
Account Manager
Absolute Design —Nottingham
- Flexible schedule
Digital Solutions Manager
Commify —Nottingham
- SQL
- Analysis skills
- JavaScript
- Annual leave
Quick apply

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Customer Services Manager (18 Months FTC)

Mediq -
Castle Donington

Apply Now

Job details

Fixed term contract
£50,000 - £60,000 a year
6 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay

Qualifications

Management
Customer service
Patient care
Communication skills

Full job description

Customer Services Manager (18 Month Fixed Term Contract)

Mediq is the UK’s leading value-added distributor of medical products, providing healthcare professionals and institutions with essential supplies, expert knowledge, and tailored solutions to enhance patient care.

Mediq is an international healthcare company with leading market positions in 13 countries. Headquartered just outside Utrecht, the Netherlands, we employ more than 2,500 people, all dedicated to improving healthcare outcomes and making care more accessible and affordable. As a critical growth and investment market for the Mediq Group, Mediq UK plays a key role in the company’s long-term expansion strategy.

Due to continued growth, Mediq UK is now recruiting for a Customer Services Manager on a 18 month fixed term contract at our HQ in Castle Donington.

The UK Customer Services Manager will deliver a first-class service to our customers throughout the customer service process, utilising, enhancing, and developing the expertise of their team of Customer Service Managers and Advisors.

The role will involve direct line management of a team of Customer Services Managers across the UK, and close interaction with the wider customer services teams. In addition you will manage and continually improve the Customer Services experience for Mediq Healthcare UK Limited customers to ensure we deliver the right and the most efficient outcomes to healthcare in the UK by providing products, services and solutions.

There will be a requirement for travel to our Manchester site.

Salary - £50,000 - £60,000 plus Car Allowance

Key Responsibilities:

Leadership :

Provide training, leadership, and guidance to the Customer Service teams within the business to ensure high performance.
Lead, manage and monitor operational teams and processes whilst meeting compliance standards and expectations.
Lead, promote, and drive the department performance and customer experience.
Establish customer services policies and procedures fit for delivery against business objectives and values.

Performance:

Set clear KPI’s in agreement with the National Operations Director
Create, implement, and promote the SLA process to ensure compliance within teams and understanding by Customers.
Ensure the team meets its targets and goals, and drive change where needed to improve efficiency.
Set customer satisfaction targets and work with the team to meet and exceed targets consistently.
Monthly and ad-hoc reporting of agreed KPI’s to the National Operations Director.

Collaboration

Identify, build, and maintain positive internal and external stakeholder relationships.
Promote effective and collaborative cross-departmental work, and relationships within team.

Resource Management

Ensure the department is adequately staffed to deliver exceptional service to our customers through effective workforce planning.
On-boarding and training of new Customer Services Managers
Carry out effective performance reviews with team and ensure development opportunities maximised to retain key team members.
Develop the team by recognising and cultivating talent.

Standards

Set and maintain behavioural standards for team members, aligning with company guidelines.
Lead, Manage, and deliver exceptional Customer Service in line with Company strategy and values.

Training

Understand and provide training and coverage for all functions within the Customer Service Teams.
Stay updated and abreast of developments in the Customer Services field.

Innovation

Continue the growth of digital transformation and web applications.

What are we looking for?

We are looking for a strong leader with a proven track record in managing a fast paced Customer Services function.

Experience in managing teams in a fast-paced environment.
The ability to remain patient and calm during stressful situations.
The ability to work well under pressure whilst creating a positive working environment for your teams.
Strong administration and organisation skills
Strong people management skills with the ability to motivate and drive high performance.
Proficiency in customer service, call handling, and logistics planning.
The ability to handle customer escalations and deliver effective solutions.
A proactive mindset, with a willingness to suggest process improvements.
Technical knowledge and the ability to convey technical explanations to customers.
Excellent communication skills
Excellent knowledge and experience of working with digital Customer Services systems.
Desirable knowledge of the Customer Services Systems utilised within the core, Mediq UK and 365 healthcare areas of our business.

Benefits

25 days holiday plus bank holidays
Car Allowance
4x Life Assurance
Pension scheme
Sick Pay
Cycle to work scheme
Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Apply Now

Refine Your Search

web manager jobs in ashbourne, dby

Customer Services Manager (18 Months FTC)

PPC & Performance Marketing Specialist

SEO Executive/ Senior SEO Executive

Senior Software Engineer Angular

Senior Software Engineer RPG (Fxed Term Contract)

Solutions Developer

Senior SEO Executive

Risk Management - all levels

Graphic Designer

Senior Software Engineer Java (Fixed Term Contract)

IT Project Manager

Contract Officer

Project Risk Manager - Energy & Natural Resource

Customer Service Representative

Operations Engineer - Police Staff

Support Analyst

UK Sales Executive

Senior Software Development Engineer - Amazon Connect

Account Manager

Digital Solutions Manager

I want to receive the latest job alerts for web manager in ashbourne, dby

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