Client service delivery analyst Work, Jobs in Pathhead, Fif (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Global Delivery Division Lead
Clearwater Analytics, Ltd. —Edinburgh
- Sales
- Microsoft Office
- Project management
Quick apply
CASS Reconciliations Analyst
FNZ —Edinburgh
- Full-time
- Microsoft Excel
- Communication skills
- Paid training
- Life insurance
8d
Senior Analytical Scientist
Impact Solutions —Livingston
- £35,000 - £40,000 a year
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
- Free parking
Quick apply
Sr. Subject Matter Expert - Implementations
Clearwater Analytics, Ltd. —Edinburgh
- Master's degree
- Bachelor's degree
- Accounting
Quick apply
Environmental Specialist - Marine Mammal Specialist
Xodus Group —Edinburgh
- Call to connect
- Hybrid work
- Master's degree
- Analysis skills
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
6d
Asbestos Consultant / Senior Asbestos Consultant
Tetra Tech —Edinburgh
- Hybrid work
- Analysis skills
- Travel
- Communication skills
Senior Business Analyst
Version 1 —Edinburgh
- Full-time
- Hybrid work
- AWS
- Project management
- Agile
- Life insurance
Quick apply
Lead Client Transition Associate
Clearwater Analytics, Ltd. —Edinburgh
- Microsoft Excel
- SQL
- Project management
Quick apply
22h
Senior Technical Business Analyst
Version 1 —Edinburgh
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Systems, Data & MI Manager (NetSuite)
2i Limited —Edinburgh
- Hybrid work
- Salesforce
- ERP systems
- Communication skills
- Annual leave
- Gym membership
Quick apply
Project Director - Controls Analytics
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Leadership
Management Consultant - AML Investigations, Sanctions & Fraud
Capco —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Life insurance
Quick apply
NOC Analyst (10pm-6am)
Computershare —Edinburgh
- Weekend availability
- Hybrid work
- Linux
- Communication skills
- Work from home
Specialist Analytical Development
NextPharma GmbH —Livingston
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Life insurance
13d
Data Analytics Officer
Audit Scotland —Edinburgh
- £36,664 - £40,928 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
11d
Scrum Master
Version 1 —Edinburgh
- Full-time
- Hybrid work
- DevOps
- Data analysis skills
- AWS
- Employee assistance programme
- Employee discount
Quick apply
7d
Lead Appian Development Consultant
Valtech Group —Edinburgh
- SQL
- Mentoring
- Agile
14d
Senior Appian Development Consultant
Valtech Group —Edinburgh
- SQL
- APIs
- Agile
14d

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L1 Service Desk Team Leader

XMA -
Livingston

Apply Now

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Team management
ServiceNow
IT
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION : Livingston - Hybrid

JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader

Apply Now

Refine Your Search

client service delivery analyst jobs in pathhead, fif

L1 Service Desk Team Leader

Global Delivery Division Lead

CASS Reconciliations Analyst

Senior Analytical Scientist

Sr. Subject Matter Expert - Implementations

Environmental Specialist - Marine Mammal Specialist

Asbestos Consultant / Senior Asbestos Consultant

Senior Business Analyst

Lead Client Transition Associate

Senior Technical Business Analyst

Systems, Data & MI Manager (NetSuite)

Project Director - Controls Analytics

Management Consultant - AML Investigations, Sanctions & Fraud

NOC Analyst (10pm-6am)

Specialist Analytical Development

Data Analytics Officer

Scrum Master

Lead Appian Development Consultant

Senior Appian Development Consultant

Other jobs to consider

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