Owner/manager Work, Jobs in Edinburgh, Edh (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
5d
Project Manager
Hollis —Edinburgh
- Call to connect
- Hybrid work
- Project management
- Flexible schedule
Senior Project Manager - Finance
M&G plc —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Senior Data Asset Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Part-time
- SQL
- Presentation skills
- Travel
- Annual leave
10d
Shift Manager
DPD Group UK —Edinburgh
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
10d
Senior Paid Social Manager
Soar With Us —Edinburgh
- £45,000 - £52,000 a year
- Full-time
- Remote
- Project management
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Area Sales Manager - North and Scotland
Meridian Upholstery Ltd —Edinburgh
- £30,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Driving
- Communication skills
Quick apply
Solution Consultant
FNZ —Edinburgh
- Full-time
- Hybrid work
- No degree
- Financial services
- Communication skills
- Life insurance
Product Cyber Resilience Manager
Leonardo UK Ltd —Edinburgh
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Software development
- Agile
- SDLC
- Flexible schedule
- Referral programme
Housekeeper & Property Manager
ZiZibreeZi Ltd —Edinburgh
- £30,000 - £45,000 a year
- Full-time
- Hospitality
- Driving
- Cleaning
- Free parking
Quick apply
3d
Central - Central Merchandiser
Schuh —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- In-person
- Employee assistance programme
- Employee discount
8d
Site Manager
Insulated Render Systems (Scotland) Ltd —Edinburgh
- £35,000 - £45,000 a year
- Full-time
- Management
- Customer service
- First Aid Certification
Quick apply
4d
Product Development Transformation Lead, Vice President
Citi —Edinburgh
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
8d
Manager, Operational Risk Capital
Lloyds Banking Group —Edinburgh
- £67,023 - £81,900 a year
- Full-time
- Hybrid work
- Communication skills
8d
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
- Life insurance
Sr. Product Manager - Market Data Feeds
Addepar —Edinburgh
- Remote
- SQL
- Product management
- APIs
Quick apply
Assistant Sales & Events Manager
HandPickedHotels —Edinburgh
- From £18.32 an hour
- Sales
- Hotel
- Free parking
- Employee assistance programme
Risk Manager (BCB Control Office)
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Financial services
5d
Paid Social Manager
Soar With Us —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Remote
- Communication skills
- Annual leave
- Life insurance
Quick apply
ITS Network Eng I (OMC) - L4, Operations Management Center (OMC), OMC
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Project management
- Continuous improvement
- Computer networking

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
5 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Edinburgh, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

owner/manager jobs in edinburgh, edh

Complaints Experience & Journey Lead

Project Manager

Senior Project Manager - Finance

Senior Data Asset Manager

Shift Manager

Senior Paid Social Manager

Area Sales Manager - North and Scotland

Solution Consultant

Product Cyber Resilience Manager

Housekeeper & Property Manager

Central - Central Merchandiser

Site Manager

Product Development Transformation Lead, Vice President

Manager, Operational Risk Capital

Senior Business Travel Consultant - Spanish speaking

Sr. Product Manager - Market Data Feeds

Assistant Sales & Events Manager

Risk Manager (BCB Control Office)

Paid Social Manager

ITS Network Eng I (OMC) - L4, Operations Management Center (OMC), OMC

I want to receive the latest job alerts for owner/manager in edinburgh, edh

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