Process worker Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Services Officer
The Scottish Government —Edinburgh
- Full-time
- Customer service
- Presentation skills
3d
Medical Records Summariser/Workflow Administrator
Ladywell Medical Centre East —Edinburgh
- From £27,061 a year
- Part-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
- Store discount
Quick apply
1d
Waking Night Support Worker
Edinburgh Housing Services —Edinburgh
- £14.08 - £14.59 an hour
- Part-time
- Annual leave
- Employee assistance programme
9d
Assistant Laboratory Technician
The Scottish Government —Edinburgh
- Full-time
- Presentation skills
1d
Residential Childcare Worker (Days) FTC to cover mat leave (12 months with possibility of extension)
Phoenix Abbey —Midlothian East
- £27,542.55 - £33,107.55 a year
- Full-time
- In-person
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
3d
Support Worker
LinkLiving —Edinburgh
- £26,228 - £27,104 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Criminal Investigator
Insolvency Service —Edinburgh
- £39,259 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
Support Worker
Link Group Limited —Edinburgh
- £26,228 - £27,104 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Social Researcher
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Presentation skills
9d
Collections Registrar
University of Edinburgh —Edinburgh
- Full-time
- University
- Annual leave
- Employee discount
Programme Assistant – Communications and Engagement
University of Edinburgh —Edinburgh
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- University
- Annual leave
- Employee discount
8d
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- First Aid Certification
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Suicide Prevention Officer
Change Mental Health —Edinburgh
- £30,768.10 a year
- Part-time
- Hybrid work
- Supervising experience
- Project management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Stock Manager
NEXT —Edinburgh
- Part-time
- Customer service
- Leadership
- Employee discount
Prison Custody Officer (PCO) - HMP Addiewell
Sodexo —West Calder
- £32,676.97 a year
- Overtime
- Communication skills
- Paid training
Quick apply
9d
Scheduler - Older People's Services
Fife Council —Fife
- £26,786.83 - £29,170.80 a year
- Full-time
- Remote
- Travel
- IT
- Computer skills
- Employee discount
Council Resources Systems Officer - Revenues
East Lothian Council —Haddington
- £20.13 - £22.51 an hour
- Call to connect
- Hybrid work
- Organisational skills
- IT
- In-person
- Work from home
8d
Support Worker - East Lothian
The Action Group —East Lothian
- £13.45 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Support Line Coordinator
Children First —Edinburgh
- £30,602 - £35,778 a year
- Full-time
- Hybrid work
- Childcare
- English
- Microsoft Office
- Annual leave
Quick apply
5d
Clerical Worker - Fox Covert Early Years Centre
City of Edinburgh Council —Edinburgh
- £27,257 - £29,850 a year
- Call to connect
- Microsoft Office
9d

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Customer Services Officer

The Scottish Government -
Edinburgh

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
Presentation skills

Full job description

Are you a good communicator with experience in customer service? Do you have the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this opportunity could be for you.

Working within the Customer Services, Operations and Archives Directorate at the National Records of Scotland (NRS), we are looking for Customer Services Officers to help, advise and support our customers in accessing information, records and historical archives.

As part of a team, you will work onsite to help our customers front of house in a variety of ways, including providing one to one assistance in technology use, retrieving records, scanning and ensuring our records are accessible. Additionally, you will process entries to our public registration records and answer telephone and e-mail enquiries.

Responsibilities

Main duties will include, for which full training will be given:

Assisting customers in our onsite search rooms, providing help, support and guidance, including supporting customers with family history research.
Operating our digital registration service software required to run registration services.
Assisting with retrieving, indexing and scanning of records, quality assuring standard of information presented online and ensure records are correct and hold full information.
Create and process changes to public registration records accurately and issue certificates as required.
Answering phones, emails and written requests from members of the public, registrars and other stakeholders with regards to all aspects of NRS.
Processing orders and managing payments for NRS Services
In line with organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to other teams, departments and individuals within NRS as required.

About us

National Records of Scotland (NRS) is Scotland’s record keeper. Our purpose is to collect, preserve and produce information about Scotland's people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

NRS is a Non-Ministerial Department of the Scottish Government observing the Civil Service Code and our staff are part UK Civil Service , working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules .

Working pattern

Our standard hours are 35 hours per week, these roles require on site working . If you have specific questions about the role you are applying for, please contact us.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website , or read about the different levels of security checks in our Candidate Guide .

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website .

Read our Candidate Guide for further information on our recruitment and application processes.

For more information on the role, please contact [email protected] and [email protected]

Apply before: 19/08/2026 (23:59)

Success profile

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.

Technical / Professional Skills:

1. Connections and communication, Level - Awareness

2. Adaptability to change, Level - Awareness

3. Delivery and decision making at speed, Level - Awareness

You can find out more about the skills required, here: ODP Professional Skills Framework - Operational Delivery Profession

Experience

Experience of communicating complex information clearly and effectively, with the ability to provide accurate explanations and guidance to customers in an understandable and customer-focused manner.

Behaviours:

Managing a quality service – Level 1

You can find out more about Success Profiles Behaviours Here

How to apply

Apply online, providing a CV and supporting statement (of no more than 750 words) providing evidence of how you meet the behaviours, experience and technical skills listed in the Success Profile above. Both the CV and the supporting statement provided will be assessed against the criteria for the role.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Vacancy closes at 23:59 on Wednesday 19 August.

If invited for further assessment, this will consist of an interview and presentation

Assessments are scheduled for w/c 7 th September, however this may be subject to change.

Sponsorship

Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.

Recruitment Principles

As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

Apply Now

Refine Your Search

process worker jobs in edinburgh, sct

Customer Services Officer

Medical Records Summariser/Workflow Administrator

Waking Night Support Worker

Assistant Laboratory Technician

Residential Childcare Worker (Days) FTC to cover mat leave (12 months with possibility of extension)

Support Worker

Criminal Investigator

Support Worker

Social Researcher

Collections Registrar

Programme Assistant – Communications and Engagement

Workplace Coordinator - BBC (Edinburgh Site Only)

Suicide Prevention Officer

Stock Manager

Prison Custody Officer (PCO) - HMP Addiewell

Scheduler - Older People's Services

Council Resources Systems Officer - Revenues

Support Worker - East Lothian

Support Line Coordinator

Clerical Worker - Fox Covert Early Years Centre

I want to receive the latest job alerts for process worker in edinburgh, sct

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